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Beyond Philosophy
NOVEMBER 1, 2019
One afternoon at about three o’clock, he was hungry and went to the vending machine to buy a cookie. A couple of days later, he was hungry and bought a cookie again. Pretty soon, he had cravings for a cookie in the afternoon and was buying one every day. . He tells a story about forming a personal bad habit.
CSAT.AI
AUGUST 10, 2022
A rigid cookie cutter approach to work is self-defeating. 65% said they would apply themselves more if they thought they would be noticed for it. Are you using the following methods to reduce agent churn and keep your best talent on your payroll? 1) Play to Agent Strengths. Agents who feel accomplished and valued are more invested.
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Beyond Philosophy
NOVEMBER 8, 2017
Over time, my helpful-8-year-old Intuitive System noticed that when it was time to pay, I was consistently reaching for my AmEx card. However, when the helpful-8-year-old Intuitive System has me reach for the cookies after lunch, it is not helpful! Then, I would choose the AmEx because I liked the rewards they provided.
Beyond Philosophy
OCTOBER 25, 2017
Dr. Milliman and his team theorized that slow music caused people to slow down and see more items they needed in the store (like cookies, as a completely random and not at all personal example). It turns out that when the research team asked shoppers if they remember hearing music, most of the shoppers didn’t remember it.
Beyond Philosophy
JUNE 7, 2016
When my wife and I visited Southern Louisiana last year about this time, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. Each drawer has a different little candy, cookie, or pastry inside. For those not familiar with the term, let’s quickly revisit what it is.
Beyond Philosophy
NOVEMBER 28, 2017
When my wife and I visited Southern Louisiana a couple of years ago, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. Each drawer has a different little candy, cookie, or pastry inside. If you’re not familiar with lagniappe, I’ll briefly explain what it is.
Chip Bell
MAY 7, 2019
And, the baker behind the display case would sometimes throw in an extra cookie or donut if I ordered a dozen. A good cookie or cupcake only becomes special when adorned with sprinkles. It had been a joy to be served by someone noticeably passionate about customers. Today, such generous, unexpected behavior is rare.
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