Conversation Agent

JANUARY 24, 2022

See what peaks your curiosity from a short summary instead. With the added benefit that you could discover an amazing writer you would have never considered otherwise. What happens if you take away differentiation in look? The idea of judging a book from its cover falls part. This is also marketing, only counter-cultural.

108

108

Intercom

AUGUST 10, 2023

Here are some of the key takeaways: Approaching customer inquiries with genuine curiosity forms a foundation that transforms interactions. Sowing seeds of wonder Liam: In the book, you share five secrets for creating these breakthrough products and services, the first of which is curiosity. ” It’s a whole different frame.

Customer Journey Map 96

Customer Journey Map Innovation Start-ups AI 96

Customer Think

JANUARY 6, 2022

The curiosity gap – the distance between what your buyers and customers know and want to know – is a moving target. It’s not a static place in time. With every interaction, people learn something that shifts their context and comprehension, whether for.

B2B 89

B2B 89

Intercom, Inc.

AUGUST 3, 2022

We’re committed to making internet business personal with next-generation products and ideas, and we reward curiosity and initiative – this award will help us convey to future Intercom teammates the central role innovation plays in everything we do. After collecting data from thousands of submissions, Inc.

Innovation 211

Innovation 211

Conversation Agent

JANUARY 19, 2022

And you'll read for pleasure, out of curiosity. But I do know one thing that can help you: there's a difference between wanting to read and wanting to have read. If you're someone who wants to read, you'll find the time. You'll follow your instinct in picking titles.

90

90

Experience Investigators

MARCH 5, 2024

It’s a deep dive into the art of empathy, where compassion meets curiosity, creating partnerships that are more than just business transactions—they’re collaborative adventures. Then, we switch gears to celebrate the heartening bonds we forge with our clients.

CX 52

CX Customer Journey Map Customer Experience 52

Customer Think

NOVEMBER 5, 2021

Questions create curiosity. I love questions. Questions are how you learn things. But, for marketers, questions are one key to B2B buyer enablement. The process of Q&A drives momentum based on addressing how context shifts with each new intake of r.

B2B 70

B2B 70

Kerry Bodine

JUNE 1, 2020

She expressed her inner curiosity, asking a complete stranger why the heck he was doing what he was doing. Just look around with childish curiosity. And if she hadn’t, I wouldn’t have had nearly the same story to share with you here. Wonder and ask questions out loud.

Touchpoint 146

Touchpoint CX 146

Intercom

DECEMBER 4, 2023

You satisfy your customers, but can you satisfy our curiosity? With Will Yates, Co-founder of ttagz. Please tell us a little bit about your company and what you do there. I’m the co-founder of ttagz, a user-generated content (UGC) tool for brands looking to create an authentic tone of voice and build community around authentic content.

Customer Service 85

Customer Service Customer Experience 85

Intercom

DECEMBER 18, 2023

You satisfy your customers, but can you satisfy our curiosity? With Javier Muñiz , Customer Success Lead at Bookinglayer. Please tell us a little bit about your company and what you do there.

Customer Service 98

Customer Service 98

Experience Investigators

NOVEMBER 14, 2023

Listen in as we journey through the world of CX books that will satiate your curiosity and boost your knowledge of customer experience strategy, design, and measurement. Is your bookshelf begging for some enlightening CX literature? Ready for some compelling reads that will amp up your customer experience game?

CX 52

CX Gaming Start-ups Customer Experience 52

MyCustomer Experience

JANUARY 4, 2023

The marketing sector often likes to classify years like objects in a curiosity cabinet. Broadly filed under chaos, the labels for 2020, 11th Jan 2023. By Mark Debenham VP Growth Marketing and Marketing Operations.

40

40

Execs In The Know

DECEMBER 5, 2023

Influencing Thousands: Delve into Vicki’s methodology for impacting a wide sphere of influence, highlighting the power of transparency, collaboration, and curiosity. Lessons Learned: Gain insights into Vicki’s invaluable lessons, emphasizing the importance of networks, vulnerability, and authenticity.

CX 52

CX Healthcare Innovation Customer Experience 52

Experience Investigators

NOVEMBER 16, 2021

Curiosity is a great trait for CX leaders and teams. However, curiosity is not a reason to ask for feedback. Understanding how feedback will be used — and early — might be the most important part of any feedback program. . Friends don’t let friends ask questions that don’t matter if they are answered! .

Customer Feedback 133

Customer Feedback Net Promoter Score Close the Loop Customer Journey Map 133

Execs In The Know

DECEMBER 18, 2023

Her story encapsulates the essence of embracing challenges, fostering curiosity, and the power of people-centric leadership. As we explore Jennifer’s transformative journey, we uncover pivotal moments, lessons learned, and invaluable insights that define her approach to leadership.

CX 52

CX Contact Center Innovation Customer Service 52

Intercom, Inc.

JANUARY 5, 2021

Growing traveler volumes make it difficult for airports to reduce baggage delivery times, but some airports are breaking up the boredom and reducing perceived delay by spicing up terminals and walkways with digital jungles and other curiosities. 3: Problems with the status quo.

Transportation 279

Transportation Start-ups Finance 279

Uniphore

JANUARY 13, 2022

You can learn a lot from people by listening with curiosity. Mentoring can happen formally and informally; I think it’s as much about the person who is hungry to be mentored as the person doing the mentoring. U: Lastly, what’s one place you’ve always wanted to visit but haven’t yet?

AI 246

AI Start-ups Technology Technology 246

Taylor Reach Group

MARCH 18, 2021

Self-starter mindset with curiosity, desire, ability to think beyond surface level and dive deeper into analysis and data. Proficient in learning and mastering developing technology and social media trends. Prior experience working in a fast paced, on demand environment requiring flexible work schedules. Proficiency in Excel and Powerpoint.

Social Media 129

Social Media Education Customer Satisfaction Sales 129

Steven Van Belleghem

JANUARY 31, 2022

Especially in these times where AI will strip away between 20 and 30% of the jobs in the Western world, it’s crucial that we keep our childlike curiosity and creativity, which is something that the machines won’t be able to do in a very long time.”. What’s the job to be done?

Customer Feedback 109

Customer Feedback Innovation AI 109

Fonolo

JUNE 14, 2019

Yes, an unwavering intellectual curiosity is a must in such an industry, but as you well know, it’s not always enough. If you are a customer service professional; possess an unwavering intellectual curiosity; and/or customer service is simply important to you, you are in the right place.

Customer Service 92

Customer Service Contact Center Construction Engineering 92

ProProfs

JULY 30, 2019

Assigning interactive quizzes is much more fun and exciting way for your students to engage in the classroom, and plays to their curiosity. Probably something that raises curiosity among your students. This instant score or grade will keep the quiz moving faster and won’t kill students’ curiosity. ? Begin with a Catchy Title: .

Gaming 80

Gaming Start-ups Education Technology 80

Bill Quiseng

SEPTEMBER 10, 2020

Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity.

Innovation 141

Innovation Customer Service Customer Experience 141

Shep Hyken

SEPTEMBER 17, 2021

Turning that person’s curiosity into a purchase often hinges on the customer experience, which these days means almost everything. . He offers five tips for brands to enhance the customer experience and in the process build brand loyalty.

Customer Experience 95

Customer Experience Customer Loyalty Touchpoint 95

Chip Bell

AUGUST 4, 2020

Listen non-defensively with empathy, compassion, and curiosity. The leadership challenge is to create a courageous culture that invites, encourages, and rewards candid, honest conversation around these five factors. Start small with just one of these factors.

Customer Service 76

Customer Service Start-ups Customer Experience 76

ClearAction

DECEMBER 28, 2017

Curiosity is the key to great listening skills that improve customer experience. By improving your curiosity level with customers, you’ll find that you enjoy your work more, and customers enjoy their experience with your organization. The Art of Listening: A Key to Customer-Centricity Lynn Hunsaker.

Customer Experience 72

Customer Experience Customer Service 72

ProProfs

NOVEMBER 18, 2018

They can play an instrumental role in your lead generation strategy by naturally sparking interest and curiosity among the target audience, increasing website traffic, qualifying leads, and providing personalized feedback. Quizzes build curiosity and motivate participation because they are usually based on answering a question.

Social Media 79

Social Media Entertainment Construction Compliance 79

ClearAction

JULY 28, 2023

When you show managers patterns in every CX report, their curiosity is piqued and they can’t wait to see your next discovery. You want to instill an unquenchable thirst for CX patterns. This stimulates managers to act on good customer experience insights to create necessary win-win outcomes.

CX 62

CX Customer Experience Data Mining Legal 62

Beyond Philosophy

AUGUST 18, 2022

Curiosity, which represents how much you explore. Emotionality, which explains how much significance you put on feelings. Esthetic, which relates to artistic interests you may have. Action, which describes how adventurous you feel. Ideas that cover your relationship with authority.

Compliance 147

Compliance CX Customer Experience 147

Buyer Persona

MAY 24, 2021

Demonstrating empathy balanced with humility means being open to learning, exploring new ideas, and displaying curiosity. It is possible, however, that empathy is demonstrated in “quick to answer” manners. Losing the intended effects with buyers. Most importantly, it is being confident enough to say you do not have an answer.

Sales 120

Sales B2B Education Start-ups 120

Logicalware

MARCH 7, 2023

You have to create an interest and curiosity. “We have three different types of guests; a business traveller, a conference guest and a leisure traveller – each has different expectations. I believe it’s all about building the brand and reputation of oneself. It makes guests want to come to us and makes us stand out.

Customer Experience 52

Customer Experience Customer Service 52

Intercom, Inc.

AUGUST 28, 2020

But it wasn’t until I started the job search that eventually led me to Intercom that I began to develop a sense of why I wanted to continue in management, which started with my values: Directness. Peacefulness.

Engineering 222

Engineering Start-ups 222

Shep Hyken

NOVEMBER 12, 2021

They must have kindness and curiosity so they can come to understand a client’s specific situation, and from there the ability to provide the support they need to move forward.? . In order to be true to that, everything we do must be in full alignment with each one, especially our customer service.

Customer Service 91

Customer Service Start-ups Innovation Customer Loyalty 91

Service Quality Institute

SEPTEMBER 13, 2023

Learn and Be Curious Amazon wants leaders who show curiosity and a desire for self-improvement. Their curiosity should drive them to become better and more informed. They don’t settle for current strategies and have the urge to learn as much as they can. They love new ideas and get excited at the prospect of exploring new topics.

Innovation 52

Innovation Healthcare Start-ups Sales 52

Intercom

JUNE 6, 2023

You satisfy your customers, but can you satisfy our curiosity? With Sarah Donahoo, Head of Marketing & Customer Success at Fugo.ai. Please tell us a little bit about your company and what you do there. I’m the Head of Marketing & Customer Success at Fugo.ai. You can think of Fugo as being like Canva for digital signage screens.

Social Media 52

Social Media CRM Customer Service AI 52

Shep Hyken

NOVEMBER 16, 2021

Cultivating curiosity. Leaders need to get real with their own relationship with psychological safety and speaking up. Creating clarity. Leaders need to communicate that they really do want ideas and what kinds of ideas are needed. Managers need to proactively go out and ask for ideas. Respond with regard. Practice the Principle.

Innovation 69

Innovation Start-ups Customer Experience Customer Service 69

Zendesk

OCTOBER 2, 2023

In the digital world, this includes tricking unsuspecting users into sharing data or taking action that allows access (often via email or text) to this data by evoking strong emotions like fear, excitement, curiosity, anger, guilt, or sadness. People are a lot more likely to make bad choices when they are emotionally motivated.

Engineering 87

Engineering Construction Government Start-ups 87

ProProfs

JUNE 27, 2019

Increases Employee Agility and Fosters Curiosity. The need for innovation goes along with a sense of curiosity. It could be on-the-job training , mentoring schemes , classroom LMS platform , in-house training or individual study. With agility comes a sense of innovation and it is becoming a key to successful outcomes.

Start-ups 71

Start-ups Innovation 71