Zendesk

DECEMBER 6, 2021

No matter how badly you want to close a deal, keep in mind that ethical selling not only preserves your personal integrity, but also protects your business from legal troubles or negative attention. Customers expect you to know the other players in your field. Selling tactics that work (and some that don’t).

Sales 98

Sales CRM Legal Retail 98

Intercom

AUGUST 2, 2023

“If we can figure out how to close the gap between what customers expected and what they get, we could save a tremendous amount of time and instill a lot more positivity in the world” A couple of years into that, they asked me to lead a company-wide task force to figure out our customer satisfaction methodology.

Innovation 52

Innovation CX Non-Profits AI 52

ClearAction

APRIL 29, 2020

This executive reports to the CEO and influences the senior management team and business unit champions in providing seamless interactions and mutual value to customers. As strategic customers’ expectations evolve, this executive will drive ongoing alignment to maximize customer lifetime value growth.

Customer Experience 71

Customer Experience CX Legal Customer Experience Management 71

Callminer

MARCH 6, 2020

a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers. Candidates should reply to this question with a “yes” and detail as to why because, although a customer’s opinion may differ to an employee’s on a product or service, the customer is at the heart of their job.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers. Candidates should reply to this question with a “yes” and detail as to why because, although a customer’s opinion may differ to an employee’s on a product or service, the customer is at the heart of their job.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Comm100

NOVEMBER 13, 2022

This provides agents with a wealth of information that empowers them to provide more helpful and accurate support to every customer. This sharing of information is made more important with the understanding that 65% of customers expect all representatives in an organization to have the same information about them. Founded: 2011.

Omnichannel 88

Omnichannel Customer Service Social Media Healthcare 88

ClearAction

DECEMBER 31, 2017

Here are 4 prerequisites for preventing recurrence of customers’ chronic issues: 1st Prerequisite: Understand Customers’ Realities. (1) 1) Is your voice-of-the-customer (VoC) approach designed to make your whole company smarter than your competition about your customers’ realities? how to be in-sync with customers?

Customer Experience 54

Customer Experience VOC Non-Profits Customer Experience Management 54

SixteenVentures

DECEMBER 31, 2019

The Definition of Customer Success. Customer Success Management Defined. Customer Success-driven Growth Defined. How to Develop a Customer Success Strategy. What Customer Success is NOT. True Customer Relationship Management. Evolving Customer Success Catalyst. Customer Success as a Purpose.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. Customers expect responses fast.

Start-ups 118

Start-ups Innovation Sales NPS 118