CX Accelerator

DECEMBER 5, 2017

Do you ever feel like it’s impossible to keep great talent in a customer support environment? With a fresh outlook on employee engagement, you can create a working environment worth sticking around for. We’ve been going through “The Effortless Experience” this year and it’s been a game changer for us. You’re not alone!

Customer Service 140

Customer Service Outlook Contact Center Sports 140

ClearAction

OCTOBER 1, 2018

The Future of Customer Experience Calls Urgently for a Significant Shift Lynn Hunsaker. The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Faulty CXM Trajectory.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

DMG Consulting

SEPTEMBER 29, 2022

Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting. The outlook for the IA market is very positive. RTG and NBA capabilities reduce agent onboarding time, improve productivity, increase sales and collections, and greatly enhance the CX.”.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Zendesk

APRIL 3, 2023

Competition in retail is razor-sharp today, and customers are more than willing to try a new brand if yours doesn’t live up to their expectations. Yet many retailers are willing to risk customer experience when under pressure to deliver profits. 10 effective strategies to improve retail customer engagement 1.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

OCTOBER 11, 2023

It excels in several key areas, including seamless integration capabilities , round-the-clock customer support with an impressive 98% retention rate, transparent pricing, and limitless survey customization options. Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc.,

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Qualtrics

NOVEMBER 22, 2019

Find out how listening to employees could be the difference in delivering world-class customer experiences at your organization. Let’s face it, the first place most of us look when it comes to customer experience is the customers themselves. Microsoft Outlook. Think about your own experiences as a customer.

Outlook 36

Outlook Social Media Healthcare Customer Feedback 36

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. Colin is an international author of Customer Experience Future Trends and Insights. Blogs Customer Analysis' 1 on TripAdvisor?

Sports 130

Sports CEM Outlook Gaming 130

Zendesk

MARCH 21, 2022

The word opportunity can have a positive or negative connotation, depending on your outlook. By gaining a better understanding of who’s most likely to cross the finish line and analyzing the wealth of data you gather from every interaction with them, you can plan to deliver a stellar customer experience that builds loyalty and profits.

Sales 98

Sales Data Entry CRM Start-ups 98

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Sports 60

Sports Outlook Gaming Customer Experience 60

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Sports 60

Sports Outlook Gaming Customer Experience 60

SugarCRM

SEPTEMBER 13, 2022

When computers handle these tasks, humans can focus on pitching products/services, addressing prospect concerns, and building customer loyalty instead. This boosts team productivity, improves the customer experience, and increases pipeline with greater efficiency. Document management is a game changer for any sales rep.

Sales 26

Sales Data Entry CRM Finance 26

SugarCRM

OCTOBER 27, 2022

Adrian Swinscoe is a best-selling author on customer service, experience, and engagement. He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” Remove grit from the customer experience. Get in front of people.

B2B 26

B2B E-commerce CRM CX 26

Fonolo

SEPTEMBER 27, 2016

Ben Friedman of All Set couldn’t agree more — it all comes down to your hiring: “Hiring the right people, with the right attitude, outlook, and demeanor will always have the biggest impact on how efficient your contact center can be. Fun and games aren’t enough to retain the best agents — you need to offer them room for growth.

Contact Center 98

Contact Center Technology Technology Outlook 98

Callminer

MARCH 6, 2020

Matthew Lyons is the Director of Content at Game Gavel. Matt has been playing video games his entire life and pushing evergreen gaming and tech content throughout the internet for the last 10 years. One of the best customer service interview questions for managers is…”. What is Matthew most passionate about?

Customer Service 207

Customer Service Start-ups Education Gaming 207

Shep Hyken

NOVEMBER 7, 2022

Each week, I read many customer service and customer experience articles from various resources. If You Don’t Love Your Customers, Someone Else Will by Melissa Henley. Whether you call it compassion, or kindness or respect, love for customers is key to setting your organization apart. All You Need Is Love.”

Customer Service 14

Customer Service Outlook Customer Loyalty CX 14

Callminer

MARCH 6, 2020

Matthew Lyons is the Director of Content at Game Gavel. Matt has been playing video games his entire life and pushing evergreen gaming and tech content throughout the internet for the last 10 years. One of the best customer service interview questions for managers is…”. What is Matthew most passionate about?

Customer Service 182

Customer Service Start-ups Education Gaming 182

Comm100

MAY 21, 2019

Jeff Toister Keynote – Hidden Obstacles to Outstanding Customer Service. The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. ” Customer Experience Leadership: How Moo, UL, Navy Federal Credit Union & IBM are Leading with CX. Conclusion. Download Now.

NPS 57

NPS Contact Center CX Outlook 57