Customer Think

AUGUST 13, 2021

Customer service and workplace-related mantras can be found everywhere. “The customer is always right” is perhaps the most popular. “Teamwork makes the dream work”, as coined by John Maxwell, is another. You may ask, however, what actually fuels such mantras? Perhaps the best fuel of all is data.

Customer Service 120

Customer Service 120

TeamSupport

MAY 15, 2024

It's all about optimizing the customer experience and ensuring that interactions are as seamless as possible. One standout example in this arena is TeamSupport, a tool designed specifically to simplify complex processes for support agents and customers alike, making their workday more intuitive and quick.

Social Media 52

Social Media Engineering Customer Loyalty Customer Satisfaction 52

Inside Customer Service

MARCH 16, 2023

Team Onsite believes communication and teamwork improves when everyone is working in the same place. Remote agents are more likely to work for a company that surveys their customers. Getting Service Right reveals 10 hidden and counterintuitive obstacles to outstanding customer service. Panicking over the queue.

Contact Center 171

Contact Center Customer Service 171

Service Quality Institute

JANUARY 10, 2024

Everyone in the world knows customer service is critical to an organization’s success. The problem in the last few years is the quality of customer service seems to get worse each month. Almost every customer-focused company in the last 20 years has gone through some variation of a customer service program.

Customer Service 52

Customer Service 52

Kate Nasser

JULY 30, 2023

These defensive responses to customers tell them they don't matter! Service excellence, leadership, teamwork. The post Defensive Responses That Tell Customers They Don’t Matter #CX #PeopleSkills appeared first on KateNasser.com. Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale.

CX 52

CX Customer Service Customer Experience 52

Kate Nasser

MARCH 29, 2020

Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork. In emergencies, how good are you at showing crises empathy to those you serve? The post Easy to Use Crises Empathy | #PeopleSkills #cctr #custserv appeared first on KateNasser.com.

Customer Service 90

Customer Service Contact Center 90

Kate Nasser

NOVEMBER 24, 2019

Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career. Avoid these defensive replies to feedback to preserve other's trust & professional respect of you.

Customer Service 82

Customer Service 82

Kate Nasser

FEBRUARY 2, 2020

Overcome these obstacles to lead customer service morale. From customer experience maven Kate Nasser, The People Skills Coach™, author of Leading Morale | Leadership, Employee Engagement, Teamwork.

Customer Service 68

Customer Service Customer Experience 68

TeamSupport

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. This innovative solution empowers customer service teams to overcome these challenges; fostering collaboration, improving visibility, and ultimately enhancing the customer experience.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

Service Quality Institute

MARCH 12, 2024

In 1979 I developed Feelings, the world’s first customer service program. Feelings Service Retail. Together, these elements form a blueprint for not just meeting but exceeding customer expectations. You want me to deliver great customer service so what do I get out of this? Speed is everything.

Customer Service 52

Customer Service Healthcare Retail Education 52

Bill Quiseng

JUNE 14, 2023

Once every week throughout June, I offer each one of the Three Principles to Build Customer Loyalty. QUI Takeaway: Customers pay for their experience, not your product or service. Customers seek the best emotional value in their experience, not your logically reasonable price, product, or service.

Customer Loyalty 109

Customer Loyalty Touchpoint Customer Expectations CX 109

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Social Media 92

Social Media Sales Start-ups Customer Relationship Management 92

Kate Nasser

OCTOBER 5, 2019

We ask customers to do something hard -- trust us. So remember customers need to trust we will do the following. By Kate Nasser, The People Skills Coach™ | Customer Service | Customer Experience | Leadership | Teamwork.

Customer Service 67

Customer Service Customer Experience 67

Kate Nasser

JANUARY 19, 2020

Courageously care this way for great service & teamwork - even on bad days. Insight fr Kate Nasser, The People Skills Coach™ Customer Service, Leading Morale. The post Courageously Care for Teammates & Customers Everyday | #CX #CustServ appeared first on KateNasser.com.

CX 55

CX Customer Service Contact Center 55

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. These include engaging your customers from a 360-degree perspective, using support tools to help your clients use your product and taking a digital-first, team-based approach to customer success.

B2B 81

B2B B2C Technology Technology 81

TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

Logicalware

FEBRUARY 22, 2024

It’s common knowledge that happy employees make happy customers. However, with heightened demand and changing customer expectations, contact centres and their agents find themselves in a pressured situation, ultimately affecting the customer experience. They also see a 16% increase in first-contact resolution rates.

Customer Satisfaction 52

Customer Satisfaction AI Innovation Customer Experience 52

Logicalware

OCTOBER 30, 2023

They manufacture and distribute high-quality nutritional supplements directly to their customers all over the world.  Moving away from its heavy phone system with basic ACD, Lifeplus adopted an omnichannel customer service strategy.  CSAT score, their customer reviews speak for themselves. Trustpilot score and a 94.8%

Customer Satisfaction 52

Customer Satisfaction Manufacturing Omnichannel Technology 52

Service Quality Institute

DECEMBER 13, 2023

In 1980 I released Feelings the world’s first customer service program based on a very simple concept. When you treat a customer like a king or queen they come back, spend more with you, and bring their friends. This is the foundation of great customer service. Everyone must be trained in customer service.

Customer Experience 52

Customer Experience Retail Customer Service Start-ups 52

Win the Customer

JANUARY 13, 2014

Providing a great customer experience for our customers makes them proud to be associated with us and is part of our legacy of customer service. Culture Customer Experience Customer Service Teamwork'

Customer Experience 119

Customer Experience Customer Service 119

RateMyService

MARCH 26, 2023

Similar to customer experience (CX) , there are several commonly measured EX metrics. Employee Satisfaction Score (eSAT) eSAT is similar to customer satisfaction (CSAT): [link] We focus on eight distinct experience drivers when evaluating employee satisfaction. eNPS is simple and quick to measure.

Net Promoter Score 52

Net Promoter Score Government NPS CX 52

Totango

FEBRUARY 23, 2024

Consider your approach to learning all of the ins and outs of the product or service, getting to know your peers and customers, and developing specific goals and strategies for your team. I clearly articulated my goal to spend as much time as possible with customers and the market — especially in having analyst conversations.

Start-ups 98

Start-ups Business Growth Sales 98

Kate Nasser

FEBRUARY 23, 2019

In leadership, teamwork, sales, customer service, & business overall, connecting through people skills magic matters! The post People Skills Magic to WOW Customers Teammates & Employees | #Peopleskills appeared first on KateNasser.com. Insights from Kate Nasser, The People Skills Coach™.

Sales 56

Sales Customer Service 56

TeamSupport

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers.

Net Promoter Score 52

Net Promoter Score Customer-Centric Organization Customer Satisfaction Omnichannel 52

Myra Golden Media

APRIL 28, 2021

This morning I hosted a webinar for leaders of customer service departments and operations. I walked everyone through how to prepare customer service specialists to apply psychological tactics to bring down the temperature in interactions and de-escalate. Designate time to play virtual games to build teamwork and morale.

Customer Service 127

Customer Service Contact Center Gaming Technology 127

CSAT.AI

FEBRUARY 15, 2023

The customer service industry is constantly evolving and improving, and agile principles are a valuable component. Agile principles are based on the idea that customer service should be flexible and adaptive to changing customer needs. In customer service there are repetitive tasks.

CX 97

CX Contact Center Sentiment Analysis Innovation 97

Kate Nasser

MARCH 2, 2019

It improves leadership, teamwork, sales, & customer service experience. Manage expectations with these people skills. Kate Nasser, The People Skills Coach™. The post Manage Expectations w/ These People Skills | #PeopleSkills #Leadership appeared first on KateNasser.com.

Sales 55

Sales Customer Service 55

Fonolo

AUGUST 26, 2021

Call centers provide a vital service to customers worldwide. An overwhelming majority (76%) of customers prefer phone communication with customer service representatives, as it often provides an immediate solution compared with live chat, email, and social media channels. Despite the pandemic, one thing is certain.

Real Estate 142

Real Estate Social Media Gaming Contact Center 142

Win the Customer

APRIL 7, 2014

With persistence, teamwork, efficiency, effectiveness and individual responsibility have proven time and again to accomplish unfathomable tasks. Customer Service' You don''t need notoriety.

Customer Experience 136

Customer Experience Customer Service 136

Fonolo

JUNE 8, 2021

A poor work culture inevitably has a direct impact on your customer experience ? in other words, if your agents aren’t happy, your customers won’t be either. It is common for customers to be frustrated when contacting support, and agents are the most likely to catch the brunt of their rage. Reward your team regularly.

Contact Center 133

Contact Center Technology Technology Start-ups 133

Kate Nasser

SEPTEMBER 29, 2016

| Leadership, Teamwork, Customer Service. JOIN us in People Skills global Twitter chat to explore deep reasons to serve others in work & life. Host: Kate Nasser, The People Skills Coach™ & community 10amET Oct. The post Deep Reasons to Serve: JOIN People Skills Chat Oct.

Customer Service 68

Customer Service 68

Logicalware

JUNE 22, 2023

In today’s fast-paced business landscape, providing exceptional customer support is crucial for maintaining a competitive edge. As customer expectations continue to rise, organisations are seeking advanced solutions to streamline their contact centre operations and enhance customer satisfaction.

Case Management 52

Case Management Customer Satisfaction Omnichannel Customer Expectations 52

Kate Nasser

JANUARY 28, 2018

Service leaders, loving to serve outpaces serving well. By Kate Nasser The People Skills Coach™ | Leadership, Teamwork, Customer Service, Morale. The post Service Leaders: Serving Well vs. Loving to Serve | #Leadership #Custserv appeared first on KateNasser.com. Here's why.

Customer Service 41

Customer Service 41

Sprinklr

AUGUST 5, 2021

Win, lose, or draw though, the Olympics are about perseverance, teamwork, and the sheer joy sporting occasions like this create. Jen has 20 years of experience delivering profitable product and service marketing programs, working both on the client side and the vendor side. It is also about those very human experiences.

Innovation 143

Innovation Sports Social Listening Social Media 143

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. ” Why? ” (silos!)

Sports 62

Sports CX Scorecard Touchpoint 62