Steven Van Belleghem

APRIL 20, 2022

But for me that’s all the more reason to investigate what it will mean for customers. million) and deeply change the game in customer loyalty. They can offer smart contracts, which could play a really important role in boosting customer engagement. In fact, the customer becomes an emotional shareholder.

Advertising/ Marketing 117

Advertising/ Marketing Gaming Legal Social Media 117

Zendesk

APRIL 28, 2021

When we sat down with Ohanian for our CX Academy Live event , he shared his experience as an entrepreneur and the many lessons learned along the way—from his days responding to customer feedback emails at Reddit to his current role at Seven Seven Six helping the next generation of startups push forward. As you grow, keep your customers close.

Start-ups 52

Start-ups Customer Feedback Customer Service CX 52

Qualtrics

APRIL 25, 2019

There is a discord among corporate diversity and inclusion (D&I) initiatives. This is alongside the well-documented benefits of D&I, such as improved productivity, creativity, and employee and customer satisfaction. Just 1 in 10 D&I programs reach maturity in the workforce. Breakthrough the Barriers.

Gaming 40

Gaming Customer Satisfaction 40

Zendesk

FEBRUARY 16, 2021

Flexible and personalized digital customer experiences became more important than ever before. According to Zendesk’s Customer Experience (CX) Trends Report 2021 , 65 percent of customers want to buy from companies that offer quick and easy online transactions. Jump to: Financial Services. Manufacturing. Healthcare. Technology.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

SurveySensum

SEPTEMBER 12, 2023

One of my friends, James, uses customer feedback software to create and launch surveys, aiming to gauge his customers’ feedback. On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management. This illustrates how in-app surveys efficiently gather customer feedback.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Zendesk

OCTOBER 5, 2022

This drives a focus on quality customers rather than quantity, and a need to develop loyalty and reduce churn. In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Zendesk

APRIL 2, 2021

During the pandemic, support tickets surged, and customer expectations stayed sky high. According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020.

Innovation 52

Innovation CX Retail Start-ups 52

Qualtrics

JULY 25, 2020

Social media platforms are a treasure trove of data that can help you understand what people are saying about a chosen topic, which you can use to improve the experience for your customers , employees , product , and brand. Social listening is important because it gives you valuable insight into what your customers are thinking.

Social Listening 29

Social Listening Social Media Sentiment Analysis Customer Satisfaction 29

Zendesk

JULY 29, 2021

. . . When a customer contacts a support team, two things are top of mind—how quickly they can solve their problem and how fast a company responds to them when they need help. No one wants to keep customers waiting, especially as good customer support experiences become increasingly important drivers of customer loyalty and spend. “We

E-commerce 52

E-commerce Non-Profits Education Start-ups 52

ModSquad

MARCH 23, 2023

We won the bronze for the ‘Best Customer Engagement Initiative’ within the Sales and Customer Service category. With over 25 million creators on board, VSCO needed customer support that was cost-effective and flexible but that didn’t sacrifice quality. That’s where we came in.

CX 52

CX Sales Customer Service Customer Experience 52

Zendesk

MAY 3, 2021

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. The Zendesk Bot for Discord (Support) allows you to offer efficient and effective support to your customers in Discord, letting your users stay in Discord, and your agents in Zendesk. Ada for Sell.

E-commerce 52

E-commerce Invoicing AI Engineering 52

Intercom

MARCH 9, 2023

We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service. Only by shipping new features quickly can we get proper feedback, learn from it, and iterate again and again to better serve our customers. We can’t say it caught us by surprise. Short on time?

Customer Service 64

Customer Service AI Machine Learning Technology 64

Zendesk

MARCH 7, 2022

Futurists optimistically embrace Web 3 concepts like cryptocurrency, NFTs, and the metaverse, which in turn are becoming everyday parlance beyond certain corners of Twitter, Discord, and LinkedIn. With customer experience as a key differentiator, here is how growing companies are benefiting. Real customer stories.

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

Intercom, Inc.

MAY 10, 2018

I hosted Andrew on our podcast to chat about the changing landscape of customer acquisition, how his “Law of Shitty Clickthroughs” manifests itself in today’s growth channels, and what the rest of us can learn from the likes of Dropbox and Uber. If you enjoy the conversation check out more episodes. Adam: What drew you back?

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

Intercom, Inc.

DECEMBER 16, 2021

But maybe, to start off and help orient our audience – our audience is a collection of everyone from customer support, sales, marketing, product, engineers, et cetera – we start off with network effects specifically. What do they mean, and where do they start? When did humanity start caring about such things?

Start-ups 138

Start-ups Gaming B2B Social Media 138