Bill Quiseng

SEPTEMBER 10, 2020

Intent on learning how to “Deliver The World’s Best Customer Experience”, I have read more books by Chip R. Chip’s newest book, “ Inside Your Customer’s Imagination: 5 Secrets to Creating Breakthrough Products, Services, and Solutions ,” launched this week.

Innovation 141

Innovation Customer Service Customer Experience 141

Service Quality Institute

DECEMBER 13, 2023

In 1980 I released Feelings the world’s first customer service program based on a very simple concept. When you treat a customer like a king or queen they come back, spend more with you, and bring their friends. This is the foundation of great customer service. Everyone must be trained in customer service.

Customer Experience 52

Customer Experience Retail Customer Service Start-ups 52

Service Quality Institute

JULY 5, 2023

Delivering awesome customer service involves 9 principles. Customer service is not complicated. Remember that 99% of customer contact with your employees is with your front-line employees. Very few executives understand how fast you can grow your business when you master the Service Strategy.

NPS 52

NPS Start-ups Customer Service 52

Service Quality Institute

FEBRUARY 14, 2024

When I was quoted in the Time Magazine cover story on Customer Service in 1981 I said the only thing that motivates CEOs is hard numbers. Time Magazine called me a Customer Service Guru. Amazon I believe is the most customer-driven firm in the world. Obsessing over the customer experience pays off.

Customer Service 52

Customer Service Gambling Non-Profits Start-ups 52

Service Quality Institute

NOVEMBER 8, 2022

When COVID hit the world in March 2020 the world was shut down, and customer service vanished. When I wrote Feelings in 1979, the first customer service program ever developed in the world. I saw organizations spending millions on advertising trying to lure customers to their place of business. These steps work.

Customer Service 52

Customer Service Gaming Education Start-ups 52

Zendesk

NOVEMBER 29, 2021

Square by ChargeDesk (Support) (Chat) (Sell) lets you instantly view every customer’s billing history next to support tickets, chat conversations, and Zendesk Sell information. You can enable access for your entire company, or select individual support agents to manage customer data. MobileForce CPQ. Geckoboard for Sell.

CXM 105

CXM Sports Contact Center B2B 105

CommBox

DECEMBER 5, 2023

Takeaways: Unleashing ChatGPT’s Power for Customer Support Crafting Dynamic Conversations with ChatGPT Practical Steps for Chatbot Development and Integration Transforming Customer Service: A Strategic Approach with ChatGPT 1. ChatGPT, powered by OpenAI’s advanced GPT-3.5

Customer Service 97

Customer Service Artificial Intelligence Innovation Start-ups 97

SurveySensum

DECEMBER 26, 2023

A product with exceptional customer service Or a bug-free product? In the ever-evolving landscape of business, the ongoing debate regarding whether customer service or bug-free product should take precedence continues to fuel discussions. If my internet never worked but the service was great, I would still cancel my plan.

Customer Service 52

Customer Service Customer Loyalty Sports Social Media 52

Chip Bell

OCTOBER 20, 2020

And, his labels have little to do with prettiness or with smarts, but everything to do with awesome. So, how would your customers characterize their experiences with your unit or organization? Would “beautiful” (aka awesome) be a superlative they would use? Service with soul is beautiful because it brings out the best in us.

Customer Experience 51

Customer Experience Customer Loyalty Innovation CX 51

CommBox

MAY 26, 2021

To help businesses of all sizes keep up with the instant messaging revolution, WhatsApp Business was launched in 2018 and has positioned itself as a critical player in customer communications, specifically in the past year. Customer communication via WhatsApp is crucial in 2021, and its importance is expected to grow immensely over time.

Omnichannel 98

Omnichannel AI Innovation Start-ups 98

Beyond Philosophy

NOVEMBER 2, 2023

That Awesome Future Self We also make choices at the moment, which are subject to the Immediacy Bias, which clouds our judgment about the prudence of waiting for a reward later. This choice option has essential, and sometimes harmful, implications for your customer behavior. I have bookmarked some aspirational movies there. Click here.

Start-ups 88

Start-ups Sales 88

Service Quality Institute

JULY 12, 2022

I have never figured out why so few firms deliver great service. In 1979 I wrote the world’s first customer service program because customer service was awful. Customer service probably is worse today than when I started. All firms in the US believe they deliver great service.

Customer Service 52

Customer Service Start-ups Customer Satisfaction 52

SurveySensum

JULY 11, 2023

This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. But WHY is customer experience so important?

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

SurveySensum

JULY 24, 2023

The retail world is changing at warp speed, and so are customers’ needs and expectations. Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations.

Retail 52

Retail E-commerce Customer Experience Social Media 52

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 52

Retail Customer Service E-commerce Social Media 52

Service Quality Institute

DECEMBER 7, 2022

I was in Ethiopia for 6 days in November doing service strategy seminars for the Ethiopian Airlines leadership team, key employees and the executive team. They want all their employees to be Customers Oriented, Not Task Oriented. We then trained 50 selected leaders to facilitate 3 of our customer service programs.

Customer Service 52

Customer Service Sales Customer Experience 52

SurveySensum

FEBRUARY 13, 2024

User Experience means how people get and engage with a service or a product. Creating an awesome user experience needs a smart plan, and that’s what this guide is here to show you. Creating detailed customer profiles is key; it allows you to tailor your services and products to meet user expectations. Strategy 3.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

Chip Bell

AUGUST 7, 2018

Value-added service is facing a dead-end street! As margins get more challenging, taking what your customers expect and just adding more is no longer the best path to growth and profits! Today’s winners focus on value-unique—creating those unexpected, simple but inventive ways to take their customers’ breath away!

Innovation 40

Innovation Customer Expectations Customer Experience 40

SurveySensum

JANUARY 29, 2024

You made the sale – awesome sauce! This is where many businesses drop the ball: post-purchase customer experience. Ready to level up that customer love? Here are 7 Small but Impactful Ways to Improve Customer Experience Immediately After Making a Sale 1. But don’t pop the champagne just yet. Let’s do this!

Sales 52

Sales Customer Experience Social Media Gaming 52

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. Between them they break down the process and share their collaborative way of working and how the customer voice remains central throughout the process – from initial feedback to a feature launch.

Customer Feedback 212

Customer Feedback Engineering Start-ups Voice of the Customer 212

Service Quality Institute

FEBRUARY 8, 2022

Very few companies understand the power of the Service Strategy. In the US most firms believe they deliver awesome service and almost no one can name even 5 service leaders. Many spend a fortune on their stupid customer satisfaction surveys that few people complete and rarely does the feedback make an impact.

Start-ups 52

Start-ups Sales Customer Service Customer Satisfaction 52

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 40

Retail Customer Service E-commerce Social Media 40

SugarCRM

FEBRUARY 22, 2022

When a Sugar customer adds a product from SugarOutfitters like Survey Rocket or RT Telephony to their Sugar system, they are equipping their CRM with the exact functionality they need to accelerate finding and growing their customers. New listing services for CRM consulting and development services. I know I’m excited.

E-commerce 50

E-commerce CRM Customer Satisfaction 50

TeamSupport

APRIL 20, 2021

A customer service vision statement is your opportunity to create more meaningful work, motivate employees, and improve their performance. Why Write a Customer Support Vision Statement? People who discover customer service vision statements tend to ask questions like these: “ What is that vision statement, anyway?”

Customer Service 98

Customer Service Customer Satisfaction B2B Customer Experience 98

Execs In The Know

FEBRUARY 16, 2023

Zenarate clients experience clear, tangible benefits that include: 56% Faster Speed to Proficiency 22% Higher Conversion Rates 33% Higher CSAT scores 32% Lower Employee Attrition Take, for example, Western Union – a Zenarate customer who has deployed Zenarate simulation training worldwide in multiple languages.

AI 52

AI Scorecard Contact Center Compliance 52

CX Accelerator

AUGUST 1, 2018

Working in customer service or customer experience can take a massive toll on your physical and mental well-being. By focusing on the whole employee, you can dramatically increase their capacity to deliver an outstanding customer experience! As leaders, we must understand and respect our employee's boundaries.

Contact Center 182

Contact Center Healthcare Gaming Education 182

Chip Bell

DECEMBER 11, 2018

Some part timers are great and need little leadership or direction to create awesome experiences. They are more concerned with hours worked than service delivered. Nordstrom has a history of “go the extra mile” employees willing to do whatever it takes to make a customer happy. Going the Extra Mile.

Gaming 63

Gaming Retail Innovation Customer Service 63

PeopleMetrics

APRIL 8, 2014

In order to deliver a good customer experience, a company must first be customer-centric. My inbox was pelted with 12 emails with good customer service stories but not a one with a deep customer-centric foundation. The Two Ways to Build Customer Trust in Your Company.

VOC 114

VOC Voice of the Customer Customer Service Customer Experience 114

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase.

Retail 52

Retail Customer Experience Sports Touchpoint 52

Aquire

AUGUST 3, 2021

This list of customer service tips will ensure your company provides an excellent experience for 2021 and beyond. All customers want an excellent customer experience. But how can businesses ensure that they’re offering the customer service they ought to? There are no two ways about it.

Customer Service 76

Customer Service Social Media CRM Start-ups 76

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. You will continue using it, right?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Chip Bell

OCTOBER 23, 2018

I was invited, along with a dozen customer experience gurus, to spend a day with Comcast leadership in their brand-new, just-opened Comcast Technology Center in Philly. It was awesome, enlightening, and refreshing. While the line related to his daughter’s opening a gift, it could fit the quest of any customer-centric organization.

Customer Experience 67

Customer Experience Customer-Centric Organization Technology Technology 67

Lightico

SEPTEMBER 30, 2021

Just as vital as banks’ need for digital transformation to deliver experiences expected by customers of today is understanding and accepting the new workplace of today, and putting it into motion. And all of a sudden you’re finding awesome people.”. To Beat the Talent Shortage Banks Must Throw Out the Old Rule Book.

Contact Center 52

Contact Center Innovation 52

Kerry Bodine

OCTOBER 22, 2017

If you haven’t noticed, the field of service design has been picking up steam over the past several years—largely in part, in my opinion, to its natural alignment with helping organizations create better customer experiences. Here’s the schedule: The Service Experience Conference 2017. Service Design Global Conference 2017.

Customer Experience 48

Customer Experience 48

Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. Keynote: CX Innovation at Amazon, the World’s Most Customer-Centric Company. So, what happened during CRS Coronado?

Innovation 52

Innovation Artificial Intelligence AI CX 52