Intercom, Inc.

FEBRUARY 16, 2021

But does true originality exist in design or is it always influenced by what came before? Design works in exactly the same way. But I’d like to explore a few tips and tricks for mining creative inspiration across the visual, functional, and conceptual aspects of design based on my own experiences as a Product Designer at Intercom.

Start-ups 283

Start-ups Transportation Innovation Technology 283

Adrian Swinscoe

JUNE 30, 2022

The post Design is not design without research – Interview with Alfonso de la Nuez of UserZoom first appeared on Adrian Swinscoe. Today’s interview is with Alfonso de la Nuez, the Co-CEO and Co-Founder of UserZoom, the pioneering UX Insights System. Alfonso joins me today to talk about […].

190

190

Uniphore

AUGUST 12, 2021

Design for the distracted caller Whether calling or texting for support, customers typically aren’t looking to linger on the line. Remember that callers probably aren’t listening to every word, so you’ll need to design scripts and call flows that reflect this. In other words, “design for the ADHD mindset.”.

Contact Center 246

Contact Center AI Sales Technology 246

eglobalis

NOVEMBER 8, 2023

How to create better business outcomes through CX design , customer experience design The post How to create better business outcomes through CX design appeared first on Eglobalis.

CX 123

CX Customer Experience Artificial Intelligence CXM 123

Intercom, Inc.

SEPTEMBER 15, 2021

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. The book aims to help companies apply category design to open new markets and create new demand. Liam: Let’s do a bit of a deep dive into category design.

Sports 205

Sports Start-ups CXM Innovation 205

Intercom, Inc.

MAY 16, 2022

Design and collaboration go hand-in-hand. What are product design workshops? Product design workshops are an opportunity for a team to untangle a problem together by going through a series of group exercises designed to get to a specific outcome. How to create and structure a productive design workshop.

Start-ups 245

Start-ups Gaming Technology Technology 245

Intercom, Inc.

APRIL 20, 2022

Designers at Intercom work in cross-functional teams that strive to consistently ship great products. We design simple systems that solve complex problems for our customers. Our strength lies in knowing when we should follow standard best practices for design and when we need to innovate and create something new.

Innovation 211

Innovation Machine Learning Engineering Start-ups 211

eglobalis

DECEMBER 7, 2023

Best Customer Experience Books 2023 in Digital Data, Design and Centricity The post Best Customer Experience Books 2023 in Digital Data, Design and Centricity appeared first on Eglobalis.

Customer Experience 133

Customer Experience Artificial Intelligence Contact Center Innovation 133

ECXO

APRIL 24, 2024

gdcvte Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: [link] Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity.

CX 103

CX B2B Compliance Sales 103

Intercom, Inc.

MARCH 3, 2020

So if you’re considering a design job at Intercom , we won’t make it harder by forcing you to read our minds or guess about what we value. When you interview for a design job, the process is usually mysterious: did you say the right things? Our principles help us make decisions about strategy, roadmaps, design, and more.

Engineering 290

Engineering Gaming 290

Intercom, Inc.

JUNE 30, 2022

From dull subject lines to the wrong questions, from sending out questionnaires after the fact to sending them way too often, there is a lot that organizations have gotten wrong about how to design a survey. One of my favorite books on survey design actually has the world questionnaire in the title. That would be A.P.

Start-ups 239

Start-ups Net Promoter Score Legal Government 239

eglobalis

MAY 9, 2023

Designing a differentiated B2B experience – a 22 step challenge The post Designing a differentiated B2B experience – a 22 step challenge appeared first on Eglobalis.

B2B 140

B2B Customer Relationship Innovation AI 140

Intercom, Inc.

APRIL 15, 2019

One of the product design principles we have at Intercom is “What you ship is what matters.” It’s a fundamental question that every product designer needs to ask themselves. There are three potential answers: “I ship design.”. “I Designers who say that they ship design might often feel frustrated. .

Engineering 200

Engineering Sales 200

Intercom, Inc.

DECEMBER 6, 2022

This means designing and framing workflows that help end users choose the channel that’s most convenient for them at any time, feel totally comfortable in the channel they’re using, and ensure an unbroken flow of communication should they choose to switch channel. “ Consistently prioritize user needs. Leverage automation and future tech.

Artificial Intelligence 129

Artificial Intelligence Customer Satisfaction Machine Learning Omnichannel 129

eglobalis

MAY 1, 2024

Simplifying CX Design: What Can Companies Do to Compete with Tech Giants? Part II The post CX Design: What Can Companies Do to Compete with Tech Giants? – Part II appeared first on Eglobalis.

CX 79

CX Artificial Intelligence Contact Center Customer Relationship 79

ECXO

JUNE 11, 2023

CX design is no longer just about aesthetics. Create a customer persona – creating a persona will help you tailor your messaging and design to meet the needs of your target audience. Has your business designed a differentiated experience that matches this fundamental shift in who your business customers are and how they buy?

B2B 129

B2B B2C Touchpoint Actionable Insights 129

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. In the context of digital transformation, Design Thinking plays a pivotal role.

Innovation 91

Innovation Gaming Customer Satisfaction Start-ups 91

Adrian Swinscoe

JUNE 26, 2023

Today’s interview is with Deborah (Deb) Battaglia, Senior Vice President, Customer Experience at Assurant, Inc, a global B2B2C Fortune 300 company that provides risk management and […] The post Purposefully designed experiences don’t happen by accident – Interview with Deborah Battaglia of Assurant first appeared on Adrian Swinscoe.

Customer Experience 190

Customer Experience 190

eglobalis

OCTOBER 29, 2022

The Best Customer Experience books 2002 list, Data and Design Readings of 2022, CX, experience design, cx strategy. The post The Best Customer Experience, Data and Design Books of 2022 appeared first on Eglobalis.

Customer Experience 149

Customer Experience CX Customer Relationship Innovation 149

Intercom, Inc.

AUGUST 20, 2020

She wonders how do we design tools that complement rather than overwhelm our innate humanity. Here are five quick takeaways: While we try to designate value, metrics can be misleading. So it’s very important to have that context because when we think of it that way, we can design more human-friendly technology.

Technology 243

Technology Technology Social Media Start-ups 243

eglobalis

NOVEMBER 22, 2021

Best New Customer Experience and Design Books – 2021 List best employee experience and design books. The post Best New Customer Experience and Design Books – 2021 List appeared first on Eglobalis.

Customer Experience 161

Customer Experience Customer Relationship Innovation CX 161

Intercom, Inc.

SEPTEMBER 23, 2020

Series is a visual campaign builder with a very flexible and interactive design – you can easily build out sophisticated customer journeys using the intuitive drag-and-drop interface, making your customer engagement campaigns much more powerful and effective. Establish guiding principle. Give it a try.

Start-ups 232

Start-ups Engineering Customer Feedback 232

Intercom, Inc.

JANUARY 3, 2020

Of course, there’s no one right way to design a chatbot. When designing chatbots there’s often a strong temptation to give them a name, a face, even a little personality of their own. Before you begin designing your bot, ask yourself (and your team) questions like: Does your bot use first person pronouns? It’s awkward!

Start-ups 222

Start-ups Customer Relationship 222

Customer Think

FEBRUARY 11, 2024

Creating an authentic customer experience in service involves: A holistic approach to service design ; considering every service aspect from end to end, including the user experience and organizational processes. I am irritated by companies who say they are giving excellent customer experience, but their promise is like an empty box.

Customer Experience 64

Customer Experience 64

Intercom, Inc.

APRIL 28, 2020

Being product-first or product-led has shaped our culture and ethos in very palpable ways, and one of the characteristics of that culture is the degree to which we think deeply about how design. The Dribbblisation of design. Executing beautiful looking things, certainly an important skill, but not practising product design.”.

Engineering 129

Engineering Customer Retention 129

Intercom, Inc.

OCTOBER 8, 2019

As a content designer, I often struggle to explain my role. Content design is practiced by people with a dizzying array of job titles: product designers, UX designers, content strategists, interaction designers, information architects, technical writers, engineers, product managers, etc.

Start-ups 171

Start-ups Engineering 171

Customer Think

NOVEMBER 24, 2023

Article source: [link] Design everything from the customer back or customers won’t come back for anything Get your CX design right and the link with better business outcomes should be visible from space. In this article I walk […]

CX 93

CX Innovation Customer Loyalty Technology 93

Customer Think

AUGUST 4, 2023

What are the design considerations I should think about for my onboarding process? The post Design Considerations For Your Customer Onboarding Process appeared first on CX Journey™. Does the onus for customer onboarding only reside with your customer success team? Is it OK to automate customer onboarding? It depends.

CX 98

CX Customer Loyalty Customer Experience 98

Execs In The Know

APRIL 8, 2024

By prioritizing human-centered design within the service delivery model, partnering with CX experts that emphasize the customer, and ensuring that every piece of technology empowers the people using it, business decisions can become remarkably less uncertain (and less exhausting). This, of course, is easier said than done.

CX 52

CX CX Transformation Technology Technology 52

Intercom, Inc.

MAY 20, 2019

Picture this: You’re a product designer with a handful of years on your career path. You’ve cut your teeth on a few big launches and earned your stripes as a solid “mid level” product designer. Like many designers, you’re curious and ambitious. Developing your product design career as an individual contributor.

Engineering 223

Engineering Innovation AI 223

Doing CX Right

OCTOBER 8, 2023

Joe Wheeler joins Stacy Sherman to discuss how you can design immersive customer experiences in a digital-first world. The post Designing Immersive Customer Experiences Based on Leading Brand Case Studies appeared first on Doing CX Right. You'll learn actionable strategies based on case studies of leading brands.

Customer Experience 105

Customer Experience CX 105

Intercom, Inc.

MAY 27, 2019

The design industry speaks English. The articles we read, the tools we use, the conferences we attend: we all speak the same language when it comes to design. I’ve experienced this myself in the past year as I’ve relocated to Dublin for my role as a product designer at Intercom. Real learning begins with your first day at work.

Start-ups 197

Start-ups 197

Customer Think

OCTOBER 14, 2021

Customer experience design as a discipline is relatively new. Service design vs customer experience design adds another layer of confusion. For starters, CX design is not yet popular enough to be part of school curricula. Many industries do not even ha.

Customer Experience 134

Customer Experience CX 134

Logicalware

FEBRUARY 1, 2022

UX Design is all about understanding your users’ needs and creating products that are intuitive and accessible. In this blog, Puzzel UX Designer Marc Fenton explains the design process and what Puzzel’s UX team has been up to lately. I distinctly remember thinking ‘What the hell is UX Design?’,

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98

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. At Intercom, we think content designers work best when they work deeply on a product.

Start-ups 209

Start-ups Engineering Entertainment Innovation 209

eglobalis

NOVEMBER 14, 2020

Best Customer experience and Employee Experience experience Design Books of 2020 2021 List. The post Best Customer & Employee Experience Design Books 2020 2021 List appeared first on Eglobalis.

Customer Experience 170

Customer Experience Customer Relationship CX Customer Loyalty 170