Intercom, Inc.

JANUARY 25, 2022

Successful sales and marketing teams understand the most important element of the buyer’s journey – the person behind it. Learn how to better understand, nurture, and convert leads with the Intercom integration with HubSpot. A great customer relationship management (CRM) platform is at the core of every marketing and sales team’s tech stack. Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intellig

Sales 216

Sales Artificial Intelligence CRM Customer Acquisition 216

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Ah, 2022, a new year. Not so fast. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Customer Think

JANUARY 25, 2022

It’s not a secret — social media is where everyone is at. And if you are not tapping into social media to generate more leads, you are really missing out on a lot. Even as physical, in-person networking has been losing steam over the last few years, virtual networking simply rocket-shipped thanks to the pandemic […].

Social Media 135

Social Media 135

ECXO

JANUARY 25, 2022

SHARE ARTICLE. Share on facebook. Share on twitter. Share on linkedin. Share on email. Share on whatsapp. Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available.

Customer Relationship Management 98

Customer Relationship Management Engineering Innovation CX 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Zendesk

JANUARY 25, 2022

Here at Zendesk, we believe that trust is at the core of all our interactions with our customers. We recognize the importance of customer trust and of customers’ privacy and the security of their data. Global privacy regulations are evolving at a rapid pace and we are focused on providing the tools our customers need to enable compliance. As a customer, it’s important to understand how vendors use and secure your data.

Government 98

Government Legal Compliance 98

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. So what are the biggest takeaways for contact centres and customer service teams? Analysts say this year will be all about digital-first customer experiences, with virtual assistants and video exploding onto the CX scene. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Shep Hyken

JANUARY 25, 2022

The Voice of the Customer. Using Feedback to Drive Change in the Customer Experience. Shep Hyken interviews Dave Carruthers, CEO at Voxpopme , a company that redefines the possibilities of video for market research and customer feedback. They discuss how CX practitioners can move away from just measuring customer feedback to driving real change in the customer’s experience.

VOC 57

VOC Voice of the Customer Customer Feedback CX 57

Zonka Feedback

JANUARY 25, 2022

"There are hundreds of languages around the world, but a smile speaks them all." Although this quote is for a real person smiling, however, in today’s scenario, it fits well when we talk about using smileys and emojis digitally for various purposes, including business perspectives.

52

52

Customer Think

JANUARY 25, 2022

Customer data platforms (CDPs) and data management platforms (DMPs) are regularly confused. The mix-up stems from the fact that marketers use both CDPs and DMPs to collect data and to create audiences. A customer data platform allows you to collect data from relevant touchpoints where customers interact with your business. A CDP will organize this […].

Touchpoint 52

Touchpoint Technology Technology 52

ProProfs

JANUARY 25, 2022

How important do you think is cybersecurity awareness training for employees? It is far more important than most people think. Here’s why. 95% of cybersecurity breaches are caused by human error. As if that wasn’t enough, at least 530,000 Zoom users’ accounts were hacked and listed for sale on the dark web. 43% of cybercriminals target small businesses.

Education 52

Education Engineering Legal Start-ups 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Customer Think

JANUARY 25, 2022

In 1994, Harvard Business School professor James L. Heskett and his co-authors laid out the concept of the “service-profit chain,” describing how employees’ internal reflections on their performance translate into significant external impacts. In the now-classic Harvard Business Review article, the authors’ data demonstrates that service employees greatly value the ability and authority to achieve […].

Contact Center 52

Contact Center 52

CX Network

JANUARY 25, 2022

A look into the technology empowering smart contact center workforce management to boost customer service levels.

Contact Center 52

Contact Center Technology Technology Customer Service 52

SugarCRM

JANUARY 25, 2022

B2B marketing has never been more complicated, confusing, and overwhelming—because in the B2B marketing and sales world, there is always something new, and there is always something following it. With the market changing so fast, businesses need to constantly adapt or risk being left behind. Whenever you chase the next new thing to add to your marketing strategy, your plans get more complicated as you need to spread budgets, resources, and time.

B2B 48

B2B Start-ups Sales Customer Loyalty 48

MyCustomer Experience

JANUARY 25, 2022

JCustomer experience is no longer a contestable theory. The evidence is clear that the firms that lead on CX metrics grow revenue much. 25th Jan 2022. By jenluck Author.

Customer Experience 52

Customer Experience CX 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

ProProfs

JANUARY 25, 2022

With businesses seeking alternative strategies for brand awareness and consideration , online quizzes have emerged as a powerful marketing medium. Quizzes are undoubtedly contributing majorly to many brand success stories today. However, quiz marketing only works if you come up with a quiz idea that is right for your business and then implement it for maximum impact.

Social Media 52

Social Media E-commerce Start-ups Entertainment 52

Comm100

JANUARY 25, 2022

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp , live chat is by far the most satisfactory way to communicate with a company, with customer satisfaction at 73% for live chat compared to 51% for email, and 44% for phone. Of course, to see all the benefits of live chat, you need a robust live chat solution that offers a wealth of tools.

Omnichannel 92

Omnichannel Social Media CX AI 92

Fonolo

JANUARY 25, 2022

From organizing call center agents to employing the right technology and developing a customer experience strategy, there are plenty of moving pieces in the successful operation of a contact center. Getting all those nuts and bolts to run in perfect harmony is often referred to as call center workforce optimization (WFO). Although it sounds technical, WFO is just a fancy way of speaking to the management of all things call center-related in a way that boosts agent productivity and overall call c

Contact Center 81

Contact Center Social Media Omnichannel AI 81

Zendesk

JANUARY 25, 2022

If you’ve ever been aggressively approached by a salesperson 0.5 seconds after walking into a store, you’ve experienced firsthand how poor sales engagement can tank a sale. Rather than calmly guiding you through the sales pipeline toward a purchase, a sudden, eager, and tone-deaf salesperson can send you running for the door. That is why a sales engagement plan is essential.

Sales 52

Sales CRM Start-ups Technology 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

ProProfs

JANUARY 25, 2022

The new millennium has given a whole new meaning to the assessment tests, and the online assessment tools have proven to be more important than ever. Even though the traditional paper and pencil assessments haven’t really disappeared into the void, the new technology has rendered them obsolete by assisting teachers using the online assessments. The support for online learning and assessment has been tremendous. .

Education 52

Education Start-ups Close the Loop Construction 52

ProProfs

JANUARY 25, 2022

What Makes Employee Management Software the Best? Superior employee management system solutions enable users to manage all the stages of an employee’s tenure in a company. They make an invaluable tool for HR executives, managers, and team leads. From hiring and onboarding to ongoing training, communication, performance management, and benefits administration, these tools help you keep a workforce engaged, productive, and aligned to business goals. 47% of HR professionals cited employee retention

Compliance 52

Compliance Start-ups Education Invoicing 52