Tue.Jan 25, 2022

Nowhere to Go But Up: Bold AI Predictions for 2022


A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Ah, 2022, a new year. Not so fast. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.”

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How to Improve the Live Chat Experience in 2022


Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp , live chat is by far the most satisfactory way to communicate with a company, with customer satisfaction at 73% for live chat compared to 51% for email, and 44% for phone.


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EU-US data transfers after Schrems II


Here at Zendesk, we believe that trust is at the core of all our interactions with our customers. We recognize the importance of customer trust and of customers’ privacy and the security of their data.

Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead


SHARE ARTICLE. Share on facebook. Share on twitter. Share on linkedin. Share on email. Share on whatsapp. Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead.

How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

How to Get More Leads on Social Media in 2022

Customer Think

It’s not a secret — social media is where everyone is at. And if you are not tapping into social media to generate more leads, you are really missing out on a lot.

More Trending

Five technology trends that will shape customer service in 2022


Tech analysts have announced their top technology trends to watch in 2022. So what are the biggest takeaways for contact centres and customer service teams? Analysts say this year will be all about digital-first customer experiences, with virtual assistants and video exploding onto the CX scene.

4 ways to accelerate sales using the Intercom integration with HubSpot

Inside Intercom

Successful sales and marketing teams understand the most important element of the buyer’s journey – the person behind it. Learn how to better understand, nurture, and convert leads with the Intercom integration with HubSpot.

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Best CDP for customer personas

Customer Think

Different customer data platforms have sprung up. Which ones will help you discover customer personas from the data you have. Creating customer personas can be an essential part of any eCommerce business because they define your valuable audiences yet are cheaper to engage.

Amazing Business Radio: Dave Carruthers

Shep Hyken

The Voice of the Customer. Using Feedback to Drive Change in the Customer Experience. Shep Hyken interviews Dave Carruthers, CEO at Voxpopme , a company that redefines the possibilities of video for market research and customer feedback.

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The Importance of Having Strong Decision Agility in Your Product Development Process

Speaker: Emily Tate, Managing Director at Mind the Product

In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we can quickly make deeply-researched decisions on multiple topics that will positively influence your product development process.

Collecting Feedback with Smiley Face Surveys

Zonka Feedback

"There are hundreds of languages around the world, but a smile speaks them all." Although this quote is for a real person smiling, however, in today’s scenario, it fits well when we talk about using smileys and emojis digitally for various purposes, including business perspectives.


Best Online Assessment Tools for 2022


The new millennium has given a whole new meaning to the assessment tests, and the online assessment tools have proven to be more important than ever.

What is sales engagement? The definitive guide


If you’ve ever been aggressively approached by a salesperson 0.5 seconds after walking into a store, you’ve experienced firsthand how poor sales engagement can tank a sale.

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Best Employee Management Software Solutions


What Makes Employee Management Software the Best? Superior employee management system solutions enable users to manage all the stages of an employee’s tenure in a company. They make an invaluable tool for HR executives, managers, and team leads.

How Customer-Centric Feedback Loops Can Evolve Your Product Process

Speaker: Nickey Skarstad, Director of Product at Duolingo

Join Nickey Skarstad, Director of Product at Duolingo, as she discusses why it’s important to actively gather customer feedback, how to build customer feedback loops into your product planning, the best ways to decipher different types of feedback, and different frameworks for how/when to apply feedback processes.

Five ways workforce management can save you money

CX Network

A look into the technology empowering smart contact center workforce management to boost customer service levels

10+ Cybersecurity Training Tips for Employees


How important do you think is cybersecurity awareness training for employees? It is far more important than most people think. Here’s why. 95% of cybersecurity breaches are caused by human error.

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Journey Analytics And The Customer Experience

MyCustomer Experience

JCustomer experience is no longer a contestable theory. The evidence is clear that the firms that lead on CX metrics grow revenue much. 25th Jan 2022. By jenluck Author

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Top 10 Quiz Ideas to Market Your Brand and Business


With businesses seeking alternative strategies for brand awareness and consideration , online quizzes have emerged as a powerful marketing medium. Quizzes are undoubtedly contributing majorly to many brand success stories today.

Roadmaps Are Dead! Long Live Roadmaps!

Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture

Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.

CDP vs DMC: How to Choose the Right Data Platform for You

Customer Think

Customer data platforms (CDPs) and data management platforms (DMPs) are regularly confused. The mix-up stems from the fact that marketers use both CDPs and DMPs to collect data and to create audiences.

Using the Loyalty Loop to Drive Big Business


B2B marketing has never been more complicated, confusing, and overwhelming—because in the B2B marketing and sales world, there is always something new, and there is always something following it. With the market changing so fast, businesses need to constantly adapt or risk being left behind.

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How to Boost Your CS Agents’ Confidence Through Data-Driven Coaching

Customer Think

In 1994, Harvard Business School professor James L. Heskett and his co-authors laid out the concept of the “service-profit chain,” describing how employees’ internal reflections on their performance translate into significant external impacts.