Adrian Swinscoe
OCTOBER 25, 2023
This is a guest post by Cindy Mielke, VP of Strategic Partnerships at Tango. Maintaining a sense of unity and company culture in remote and hybrid […] The post How to bring employees together for the holidays – Even if they’re far apart first appeared on Adrian Swinscoe.
Bill Quiseng
OCTOBER 25, 2023
QUI QUESTION: Customer service is a performance art. Are you Oscar-worthy? Movie actors like Sandra Bullock, Scarlett Johansson, Tom Hanks, Dwayne Johnson, and Keanu Reeves act to be happy, sad, scared, scary, or angry. Yet, we, as the audience, believe they are genuinely real. The actors may “act their part”, but they are so good that we, as the audience, believe they are real.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Adrian Swinscoe
OCTOBER 25, 2023
This is a guest post by Cindy Mielke, VP of Strategic Partnerships at Tango. Maintaining a sense of unity and company culture in remote and hybrid […] The post How to bring employees together for the holidays – Even if they’re far apart first appeared on Adrian Swinscoe.
Qmatic
OCTOBER 25, 2023
In recent years, many organizations have worked on their digital transformation and migration to the cloud. If there was hesitation before, the global pandemic pushed many organizations to accelerate their cloud adoption. With the rapid changes in customer expectations and technology, using cloud solutions looks like the obvious choice. Aside from that, there are other benefits of moving to the cloud.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
CX Network
OCTOBER 25, 2023
We explain the strategies, processes and tech associated with customer relationship management
The Customer Service Blog
OCTOBER 25, 2023
It's time to celebrate! This month, The Customer Service Blog hit the amazing milestone of 300,000 readers! Official figures confirm that on 25th October 2023 we had 302,340 readers. This includes around 55,000 people in the UK and around 86,000 people in the USA. So far in 2023 we have acquired just over 50,000 new readers across Europe and in places further afield such as Hong Kong (where we now have around 29,000 readers) and Germany (where we have around 20,000 readers).
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
OCTOBER 25, 2023
What do your customers really think of you? This has been a question that many businesses have been struggling with. In search of answers, organizations have tried many methods ranging from conducting surveys to monitoring online reviews. Whilst these are useful, there has never been a sure-fire way of knowing what customers truly think. That is, until now.
MyCustomer Experience
OCTOBER 25, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
ECXO
OCTOBER 25, 2023
Welcome to the European Customer Experience Organization! We’re thrilled to have you join our open-access CX Business Network. To get started and make the most of your membership, please follow the instructions in the link below: Before you dive in, we have some important instructions to help you get started and make your life easier. Please take the time to read until the end; we apologize that it is a bit longer.
NGDATA
OCTOBER 25, 2023
Lack of internal communication is very common in bank marketing, leading to annoyed customers and lower conversion rates. Greater use of first-party data, an objective evaluation of organizational structure and improved analytics will reduce both waste and the potential for customer churn. The post How Banks Can Avoid Customer Anger from Uncoordinated Marketing appeared first on NGDATA.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Zendesk
OCTOBER 25, 2023
Hear that? It’s the deafening buzz of AI chatter—chatter about AI and chatter about another awkward transcript from ChatGPT. It’s tempting for businesses to deploy technology like generative AI in a trend-induced panic, and we know it is better to deploy strategically with the customer and human CX professionals top of mind. Still, it can be difficult to know which AI innovation will burn out and which will be with us for the long term, across industries and job functions.
NGDATA
OCTOBER 25, 2023
Consumer preference for online transactions continues to shape how credit unions adapt and serve their members. People appreciate a seamless digital experience when opening new accounts that is simple and secure. Yet, 51% of consumers have considered abandoning a new account opening because of a negative experience, according to a recent Experian report.
Zendesk
OCTOBER 25, 2023
Hear that? It’s the deafening buzz of AI chatter—chatter about AI and chatter about another awkward transcript from ChatGPT. It’s tempting for businesses to deploy technology like generative AI in a trend-induced panic, and we know it is better to deploy strategically with the customer and human CX professionals top of mind. Still, it can be difficult to know which AI innovation will burn out and which will be with us for the long term, across industries and job functions.
NGDATA
OCTOBER 25, 2023
The concept of 'infinite data' refers to the seemingly limitless amount of information available from new sources and for new applications. This creates exciting opportunities and new challenges for marketers. How will financial marketers keep pace with this deluge of data combined with emerging technologies and expanding customer expectations? The post Marketing in a World of ‘Infinite Data’ appeared first on NGDATA.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Zendesk
OCTOBER 25, 2023
What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks. The key to running a successful business is creating an environment that fosters an exceptional employee experience (EX).
NGDATA
OCTOBER 25, 2023
The Consumer Financial Protection Bureau plans later this month to release its long-awaited rulemaking to implement Section 1033 of the Dodd-Frank Act, concerning financial data privacy, Director Rohit Chopra said today. During a speech in Washington, D.C., on possible future actions by the bureau, Chopra didn’t provide any specifics about the rule other than it will “seek to accelerate America’s shift to open, competitive and decentralized banking while also safeguarding against abuse of our pe
Zendesk
OCTOBER 25, 2023
Over the past five years, ZoomInfo grew 10x to an $800 million run-rate business with more than 3,000 employees and 25,000 customers. ZoomInfo’s growth is incredible, especially considering its early beginnings in Henry Schuck’s law school dorm. The journey from dorm room to global business has been a remarkable one, driven by a strategic approach and a commitment to innovation.
NGDATA
OCTOBER 25, 2023
It's the digital age. Between work, shopping and entertainment, we're online several times a day (and an increasing number of us are online "almost constantly," according to Pew Research). So why am I, a digital marketer, talking about traditional marketing? Because we still operate in the physical world. While online consumes much of our daily life, it's not everything—not yet.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Zonka Feedback
OCTOBER 25, 2023
Satismeter is known as a powerful customer feedback tool that enables users to give positive reviews, measure satisfaction, and keep an eye on customer response to help your business grow. The platform is great for collecting customer feedback, analyzing it, and then publishing it into a roadmap.
NGDATA
OCTOBER 25, 2023
Digital marketing and direct mail are essential tools for financial institutions to reach their customers effectively. However, siloed work and lack of internal communication can lead to marketing overlap, which can be both annoying and costly. Bank marketers should be cautious when sending promotions to both physical and digital mailboxes, as one in three customers would leave a brand they love.
SurveySensum
OCTOBER 25, 2023
Customer feedback is not merely a tool for gauging customer satisfaction. Instead, it’s an invaluable resource for optimizing your website’s performance. Indulging in open dialogue with users allows you to understand what works and what needs improvement, as observed from their perspective. This user-centric approach translates into actionable insights, helping deliver better web experiences that drive business growth and increase brand loyalty.
NGDATA
OCTOBER 25, 2023
Data analytics in marketing emerged with credit card companies in the US, who used direct mail to improve their marketing effectiveness. As new technologies emerged, relationship-based strategies emerged, focusing on descriptive, predictive, and prescriptive data. The exponential growth of digital technologies, social media, e-commerce platforms, and IoT devices has led to an exponential growth of.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
InteractionMetrics
OCTOBER 25, 2023
Objective DEI survey questions helped Orange County Fire Authority build its programs based on science-driven data. Former IBM CEO Ginni Rometty said, “Diversity and inclusion are not policies and programs. They have been integral to our habits, practices and purpose for more than 100 years.” True enough, DEI is so much more than a policy , it’s an approach, and a set of priorities.
NGDATA
OCTOBER 25, 2023
The CFPB is set to release its long-awaited rulemaking to implement Section 1033 of the Dodd-Frank Act, focusing on financial data privacy. Director Rohit Chopra stated that the rule aims to accelerate America’s shift to open, competitive, and decentralized banking while safeguarding against personal data abuse. Chopra also highlighted concerns about the cost, speed, and competitiveness of the.
Totango
OCTOBER 25, 2023
Brent Cogswell, Head of Customer Success at Schneider Electric, shares the organization’s principles and milestones for building a customer success strategy that unites the company and their customers around a shared mission. “It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.
NGDATA
OCTOBER 25, 2023
In today’s digital landscape, banks must continually adapt their digital toolkits to remain competitive and deliver consistently positive customer experiences. AI plays a central role in developing a customer-led culture, allowing banks to prioritize understanding customer needs, preferences, and pain points. By leveraging data analytics and AI, banks can gather valuable insights on customer.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
NGDATA
OCTOBER 25, 2023
Credit unions must adapt to the increasing preference for online transactions, as 51% of consumers consider abandoning new accounts due to negative experiences. Over half of consumers feel they are more targeted for online fraud, with identity theft, stolen credit card information, and online privacy being the biggest concerns. To provide a frictionless member experience, credit unions need to.
Expert insights. Personalized for you.
246 
Let's personalize your content