Expert insights. Personalized for you.
Customer Think
MAY 10, 2022
Beacons form a part of indoor and outdoor positioning systems and are a part of the Internet of Things (IoT) technologies. These are essentially small Bluetooth devices that can send alerts to smartphones that are near to or in proximity to it.
Totango
MAY 13, 2022
Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zonka Feedback
MAY 10, 2022
Customer Service is an integral part of the overall Customer Experience. No matter how good your product is, there will be some instances when your customers will need you to serve them well. If you provide a great service to your customers, their overall experience improves to a large extent.
Adrian Swinscoe
MAY 9, 2022
This is a guest post from Magnus Geverts is VP, Product Marketing at Calabrio. I have been in the Workforce Management (WFM) business for over 20 […]. The post Self-Scheduling: The answer to agent stress in modern, omnichannel contact centres first appeared on Adrian Swinscoe
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.
Inside Customer Service
MAY 12, 2022
Imagine you wanted to meet a friend for coffee. Your friend suggests a place they think you'll like that's located in a nearby neighborhood. You've never been there before and don't know the address. How would you get there?
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Service Life
MAY 11, 2022
Source: Pixabay. This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a column titled How to Optimize Zendesk to Deliver Both Effective and Efficient Customer Support.
Adrian Swinscoe
MAY 13, 2022
Today’s interview is with Nick Webb, a world-renowned Strategist, Bestselling Author, and Futurist. Nick joins me today to talk about his new book, What Customers Hate, […]. The post To be good at customer experience has to begin with an experiential triage – Interview with Nick Webb first appeared on Adrian Swinscoe
Fonolo
MAY 11, 2022
Customer experience is no longer just a buzzword. It’s become the foundation upon which companies practice their businesses. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty.
Zendesk
MAY 11, 2022
At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations.
Speaker: Emily Tate, Managing Director at Mind the Product
In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we can quickly make deeply-researched decisions on multiple topics that will positively influence your product development process.
.png)
CSAT.AI
MAY 12, 2022
Updated May 2022. Ann started her day with a double espresso and a quick lap around the block, but by 2pm she has been staring at the same customer service ticket for ten minutes and can’t remember what her last action on it was. She’s so tired she doesn’t even care.
Totango
MAY 10, 2022
A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention.
CommBox
MAY 11, 2022
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the math, the marketing – there’s one good, old-fashioned principle that underpins every successful business in the world. .
Customer Think
MAY 10, 2022
Source: Canva Do you send marketing emails regularly? Here’s the easy checklist to help you make sure everything’s just right before you hit Send. When you email your friend, it seems so easy. There’s the “to” where you put the recipient’s email address, the subject, and the body.
Speaker: Nickey Skarstad, Director of Product at Duolingo
Join Nickey Skarstad, Director of Product at Duolingo, as she discusses why it’s important to actively gather customer feedback, how to build customer feedback loops into your product planning, the best ways to decipher different types of feedback, and different frameworks for how/when to apply feedback processes.
Shep Hyken
MAY 10, 2022
The Ultimate TikTok Guide for Business . How to Use TikTok for Marketing and Customer Service. Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and author of The Definitive Guide to TikTok Advertising: How to Access 1 Billion People in 10 Minutes!
Fonolo
MAY 11, 2022
Customer experience is no longer just a buzzword. It’s become the foundation upon which companies practice their businesses. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty.
Qmatic
MAY 11, 2022
Customers of all ages have become adept at buying online — especially over the past few years— finding it easier, quicker, and safer. However, this doesn’t negate the need for the brick and mortar. It simply fuels the urgency to design an elevated omnichannel approach. Customer Experience Retail
Customer Think
MAY 10, 2022
Considerations with building your single customer view and customer metrics Many customer data platforms (CDPs) on the market, each with its strengths and weaknesses. How do you choose the best one for your organization?
Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture
Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.
Shep Hyken
MAY 11, 2022
That’s exactly what we asked more than 1,000 consumers for our 2022 annual customer service research report. The answer: 42% of customers would rather clean a toilet! . Is calling customer support so bad that cleaning a toilet is more desirable?
Inside Intercom
MAY 13, 2022
A customer journey can be defined as the interactions a customer has with your brand from the very first time they engage with you to the point of purchase.
Zendesk
MAY 11, 2022
During the pandemic, companies across industries were challenged: spread thin, understaffed, and often under-resourced. That left many at risk for providing lackluster customer service experiences. But while businesses felt the strain, customers didn’t lower their expectations–if anything, they raised the bar. How can businesses scale support and stay agile through change? In this ebook, you’ll find best practices and actionable tips for small-but-mighty teams and complex organizations.
Customer Think
MAY 8, 2022
The mandate for B2B marketers is to successfully deliver buyer-driven experiences (BDXs) as self-service encounters. If the experiences you’re providing are not — or are merely transactional — it’s prudent to reconsider.
Speaker: Liz Love, Chief Commercial Officer at ProdPad
Join Liz Love, Chief Commercial Officer at ProdPad as she details how product feedback can improve your product development process while mitigating stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity.
SupportYourApp
MAY 12, 2022
The war in Ukraine impacted the global economy so much that running business “as usual
PeopleMetrics
MAY 12, 2022
Customer journey mapping can make the crucial difference between driving business success and seeing flagging customer satisfaction, retention rates, and revenue. It's no coincidence that we frequently return to the businesses that offer us great experiences.
Myra Golden Media
MAY 9, 2022
We all know a few customer experience Chumps—they talk a big game but don’t actually deliver on excellent customer experience. On the other hand, CX Champs understand that customer experience is a team sport and takes a lot of different elements.
Customer Think
MAY 10, 2022
Digital marketing is at an historic moment. Tech giants Apple and Google are using public calls for increased web privacy to make a push to gain control of consumer data.
Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo
Join Mobile expert Hannah Chaplin as she shares best practices and real examples to help you improve your mobile apps with in-app guides.
52 
Let's personalize your content