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H.O.M.E: Entertainment – when all the world’s a stage

Intercom, Inc.

This week, our final episode checks in with how folks are keeping entertained when they can’t leave the house. But what about the people producing that entertainment? Eoin Nolan , Principal Engineer at Intercom and creator of Vemos. . Free Entertainment to Help You Survive Coronavirus Social Distancing (CNET).

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The CMO’s 5-Step Guide to Boosting High-Quality Traffic and Customer Engagement

C3Centricity

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. The Role of SEO in Driving High-Quality Traffic Search Engine Optimization (SEO) remains a cornerstone strategy for driving quality traffic.

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Reading list: Lessons learned about people management

Intercom, Inc.

It’s an honest and entertaining talk that anyone who manages people will benefit from. Our Senior Product Engineer Waheed made the argument most succinctly in this post about the importance of building strong values if you want to build great products. (If

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Four cool customer experience (CX) cases you probably didn’t know yet (episode 11)

Steven Van Belleghem

JetBlue automatically credited the TrueBlue accounts of every person on the flight $100 when in-flight entertainment didn’t work. Gusto is a payroll and benefits service that has a nearly impossible NPS score of 75 (30 is good and 70 is world class) through a CX strategy of listening, hiring and engineering.

CX 104
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Making things people want

Intercom, Inc.

Maybe your customers want to be entertained, or spend more time with their friends, or understand what projects teammates are working on, or maybe they want to project growth for their business. A strong understanding of the outcome customers want , and how they currently get it, is essential for you to succeed in product development.

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15 free trend reports from big brands to inspire your 2023 CX strategy

Steven Van Belleghem

Its findings are consolidated into three major trend forces: Actionable Entertainment. The main engine of this growth, TikTok, is now the third largest platform and growing. Making Space for Joy (my favorite for obvious reasons). Community-Built Ideals. Check the report here. Ogilvy: Influence Trends You Should Care About 2023.

CX 134
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What marketing in the metaverse will look like

Steven Van Belleghem

This is an approach mostly leveraged by the entertainment industry, but the attendance numbers are pretty impressive and well worth our attention: 2.3M Lindsey McInerney, Global Technology and Innovation Director at Anheuser-Busch InBev believes that “The future of sports, media, and entertainment is virtual. 5. Virtual Events.