NGDATA

APRIL 25, 2024

GA4's shift from "conversions" to "key events" is significant for digital marketers, especially SEO professionals. Key events measure interactions important to a business, align with business objectives, demonstrate the value of organic search traffic, and elevate marketing reporting. SEOs need to understand and leverage this change.

Gaming 52

Gaming 52

SurveySensum

OCTOBER 16, 2023

You successfully organized your event! Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. It is critical to understand the strengths and weaknesses of the event you organized, and also what the audience liked and disliked. Congratulations!

Social Media 52

Social Media Event Planning Start-ups Actionable Insights 52

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Intercom, Inc.

JUNE 13, 2018

Of all the ways to get your message into the world, staging events might not seem like the most efficient or scalable. But that misses a few important qualities that only live events can offer. Events rely on difference. Staging events to remember. They’re now just called “events.” or “What could be different?”.

Start-ups 205

Start-ups Finance Education Sales 205

NGDATA

DECEMBER 18, 2023

Banks and credit unions can use life event marketing to identify and target consumers who are actively seeking specific financial products. These events can identify consumers and businesses who are not only eligible for, but actively seeking, specific financial products and they can have a huge impact on purchasing behaviors.

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52

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions.

B2B 40

B2B CX AI Omnichannel 40

Customer Think

MARCH 27, 2024

In the previous article in this series on Outcome-Centric Selling® I addressed the importance of researching, targeting, and engaging the key roles in your ideal customers – and now I want to turn our attention to identifying and targeting the key trends and trigger events that are most likely to convince these key roles in […]

Sales 53

Sales 53

Zonka Feedback

NOVEMBER 30, 2023

Once your event is over, you might have some questions in your mind like "How well did it go?", "What did attendees like?", "What didn’t interest them?", "What about event sponsors, will they be likely to support the next event?", That's where the need for event surveys comes into the picture. and many more questions.

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52

Customer Think

JUNE 21, 2023

The consequences of epic weather events, including record-breaking droughts, floods and temperature fluctuations, are being recorded in shopper traffic and retail sales. If the retail industry doesn’t think Mother Earth wants to have a word, it only has to put its ear to the ground. And isn’t it ironic.

Retail 75

Retail CX Sales 75

Customer Think

DECEMBER 8, 2022

Events have been an essential part of the B2B marketing mix forever, and they are always evolving, adjusting to market forces. The pandemic was not the only recent driver for change. Buying behavior changes. New tools and techniques e.

B2B 72

B2B 72

Customer Think

SEPTEMBER 13, 2021

Events are a favorite marketing tactic for many businesses. However, the Covid-19 pandemic has caused a general migration of these events – instead of being held in physical spaces, they take place online. […].

111

111

Customer Think

DECEMBER 21, 2021

Have you ever spent hours preparing for an online event? Within an hour or two of the event being over, it’s all gone! You put in effort, gather lots of valuable information, you might even create tools. OK, so this is where repurposing content is brilliant; all that effort you put in needn’t […].

87

87

Bill Quiseng

MAY 24, 2023

If you want to drive customer loyalty, you cannot see customer service training as attending only one finite event, but rather you must see this as a participant in a continuous process. # # # Just a little over a year ago, I authored a blog post that implied that customer service training is good, not better, just average.

Customer Service 113

Customer Service Education Customer Loyalty 113

Beyond Philosophy

FEBRUARY 25, 2021

Pine and I discussed what we can expect now for live events that the vaccine is rolling out, and we can see the light at the end of the tunnel for the COVID-19 pandemic. Pine shared what he sees as a trend moving forward: The Hybrid Event. The Migration to Hybrid Events. Business is responding with a new trend: Hybrid events.

Gaming 78

Gaming Sports Management Consulting Retail 78

Zonka Feedback

JUNE 2, 2023

Virtual events provide an excellent opportunity for global networking and engagement, but they also come with unique challenges. To make your online event a success, it is important to create unforgettable experiences while harnessing the true potential of technology. Let us explore some tips to help you achieve this.

Technology 52

Technology Technology Customer Experience 52

Doing CX Right

DECEMBER 11, 2023

The post AI Innovations That Support (Not Replace) Humans in Customer Experience – Live From Reuters Event appeared first on Doing CX Right. Learn exactly how smart companies effectively leverage AI innovations while maintaining exceptional human-centric service with Keynote Speaker, Stacy Sherman, and CXQA, Rob Connelly.

Innovation 64

Innovation AI Customer Experience CX 64

Intercom, Inc.

OCTOBER 13, 2022

That’s just a quick peek – watch the full recording or read through the event transcript to experience New at Intercom and catch up on all the major announcements and innovations that were shared at our latest virtual event. What follows is a lightly edited transcript of the event. Paul Adams: Hey, everybody.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

ECXO

AUGUST 2, 2023

We are a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe.

52

52

Customer Think

APRIL 23, 2024

Upgrade Focuses on Enhanced Usability and Advanced Analytics

52

52

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization – Upcoming Events, Research, and Activities for You. Subscribe to the Open Access CX Professional Business Network hand for this fantastic event. Do you want more events with partners or sponsored? Update Public Newsletter for future ECXO.org Members. How are you? Stay tuned!

Customer Experience 69

Customer Experience CX Innovation Education 69

Execs In The Know

MARCH 9, 2023

The post Customer Response Summit (CRS) Austin Recap and Event Highlights appeared first on Execs In The Know. Stay tuned for more coverage on all things CRS Austin!

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Zonka Feedback

DECEMBER 3, 2021

Over a decade, my family has participated in Jewelry Trade Shows & Events. We make many efforts to turn our exhibition interaction into an on-site sales platform. Before conceptualizing any exhibition, we always keep one thing in mind: ROI.

Sales 98

Sales 98

Callminer

FEBRUARY 28, 2017

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

Technology 265

Technology Technology 265

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Starting in March 2020, Pine watched as all the events he had booked canceled. It turns out, virtual events, for the interested attendee, could be excellent resources for information.

Sports 78

Sports Management Consulting Customer Experience CX 78

Kerry Bodine

MAY 10, 2021

On Wednesday, May 19, I’ll be joining forces with my friend and former Forrester colleague Megan Burns at Medallia’s Experience 21 event. Register now for this free event ! The post Join me at Medallia’s Experience 21 Event appeared first on Bodine & Co.

Customer Experience 62

Customer Experience 62

Lightico

JULY 8, 2021

Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance. During the event, they will discuss current trends, forecast for the future, and prepare for the road ahead.

Finance 52

Finance Compliance Retail Innovation 52

Kerry Bodine

JULY 21, 2020

While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal. Use this list of online CX events to get started — no matter where you are in the world!

Customer Experience 71

Customer Experience CX 71

Doing CX Right

JANUARY 23, 2021

Listen to her recorded interview with Sean Smith at Stories2021 event. The post Actionable CX Tips From Story2021 Event appeared first on Doing CX Right. Stacy Sherman provides actionable CX tips that you can do right now.

CX 52

CX 52

Callminer

OCTOBER 30, 2019

Speech analytics is a complex industry, but our women employees make it look easy. Don’t miss the opportunity to meet and network at LISTEN 2019.

182

182

Customer Think

SEPTEMBER 22, 2023

In particular, the events industry has undergone significant transformation in response to the pandemic and digital advancements. The fast adoption of digital transformation over the last few years has brought its fair share of challenges but also new possibilities across all industries.

Customer Retention 52

Customer Retention 52

Customer Think

SEPTEMBER 14, 2021

Over the past couple of years, we’ve seen the advent of virtual events and after making their mark, they’ve shown us they are here to stay. From online gigs to festivals and conferences, virtual events permeate every aspect of our working lives and transform our perception of what events now are.

Customer Experience 69

Customer Experience 69

Callminer

MARCH 18, 2020

The debt collection industry is changing and ever-evolving. Laws related to consumer credit, creditors rights, and collections are constantly under revision.

182

182

Totango

JUNE 19, 2020

Yesterday we hosted the second event in our CXO Series for Customer Success executives. Here are the Top 5 takeaways from yesterday’s event, . The post Top 5 takeaways from Totango’s CXO: Series Virtual Event featuring SevenRooms appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Hospitality 62

Hospitality Hospitality Technology Technology 62

Execs In The Know

NOVEMBER 9, 2021

November 9, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce its upcoming Outsourcing Briefing — a special virtual event designed exclusively for end-user corporate brand practitioners. PHOENIX, Ariz., Learn more about the Outsourcing Briefing here: [link].

CX 52

CX Customer Experience 52

Qualtrics

JUNE 4, 2021

According to our latest research, in-person events will overtake virtual events in popularity by 2022. Explore the findings of our global report, including what they mean for your region, and why a 'hybrid' event model will be most successful going forward. That's the finding from our latest report on the future of events.

Omnichannel 49

Omnichannel Start-ups Technology Technology 49