Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience ML Social Media CX 83

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. But hyper-personalization digs deeper.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Zendesk

OCTOBER 11, 2022

Conversational CRM is the new way businesses are managing their customer relationships, relying on new channels (like web and mobile messaging), new technologies (like AI that goes beyond the buzz) and new methods of staying on top of conversations (like fresh interfaces designed for agents).

CRM 98

CRM AI Customer Relationship Sales 98

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

MattsenKumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Satisfaction 52

Customer Satisfaction Contact Center Customer Service CRM 52

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. What is a B2B CRM? Today’s leading CRMs tend to be cloud-based.

B2B 81

B2B Sales CRM Artificial Intelligence 81

CommBox

OCTOBER 18, 2023

In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service. These cutting-edge AI tools have become invaluable in enhancing customer experiences and streamlining operations, especially in customer service and support.

AI 98

AI Customer Service CX E-commerce 98

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Where can we streamline processes or contribute value for both your customers and internal teams? The challenge in 2024?

AI 98

AI Unstructured Data Engineering CRM 98

Zendesk

NOVEMBER 1, 2021

Consumers want to buy from companies that understand them and deliver customized experiences. In fact, the Zendesk Customer Experience Trends Report revealed that 66 percent of buyers expect personalization from brands. To offer personalized experiences , brands need customer intelligence.

Social Media 98

Social Media CRM Artificial Intelligence Touchpoint 98

Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

ECXO

APRIL 29, 2024

Let’s see… In the beginning, there was the customer. And the customer was king. Businesses, large and small, have always recognized the importance of treating their customers right. But, over time, as companies grew and markets became more complex, maintaining a high-quality customer experience became a more intricate issue.

CX 86

CX Innovation Technology Technology 86

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. Now, understand the importance of creating a positive customer experience for your customers. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. There are some common symptoms that your current system is no longer up to the task of managing your customer’s success needs. Your CRM Can’t Handle Your Workload Anymore.

Net Promoter Score 92

Net Promoter Score CRM Customer Feedback Sales 92

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. This is a step beyond what a traditional CRM has offered. The proof is in the data.

CRM 98

CRM B2C Compliance B2B 98

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot.

CRM 112

CRM Social Media Customer Relationship Management Customer Relationship 112

Fonolo

MAY 30, 2023

Managers know that call center workforce management matters. Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. Executive Guide to 6 Call Center Metrics What is Workforce Management in a Call Center? The results?

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

Zonka Feedback

JULY 25, 2023

Discover how integrating CRM and customer feedback management drives success in delivering personalized experiences, closing the feedback loop, and making data-driven decisions. Staying ahead of client needs is crucial for achieving long-term success in today's ever-changing business landscape.

CRM 52

CRM Customer Feedback Customer Expectations 52

Hodusoft

APRIL 4, 2024

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. Are you finding it challenging to provide a seamless experience across various touchpoints?

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

Beyond Philosophy

JANUARY 20, 2022

Over the last 20 years, Customer Experience has been a concept embraced by businesses. . However, despite this emphasis on providing excellent experiences, customer satisfaction levels have not improved. As you can see, this was pre-pandemic and a time that I think of as the height of the Customer Experience movement.

Customer Experience 78

Customer Experience CRM Customer Satisfaction Start-ups 78

SugarCRM

APRIL 30, 2024

Recently, generative AI has revolutionized how businesses manage customer relationships with customers. The new era of CRM, where artificial intelligence plays a determinant role, especially in generative models, offers unprecedented opportunities for delivering personalized customer experiences (CX).

CRM 26

CRM AI Customer Experience Artificial Intelligence 26

ECXO

MAY 14, 2024

This new perspective emphasizes the importance of human connections, emotions, and experiences in every transaction, whether it’s between businesses or directly with consumers. H2H focuses on the emotional and relational aspects of business, advocating for empathy, authenticity, and personalized experiences in all exchanges.

B2C 52

B2C B2B Artificial Intelligence Non-Profits 52

Fonolo

FEBRUARY 2, 2023

Customers are looking for faster results without sacrificing quality of service. While robots and AI aren’t quite ready to take the reins of customer calls, they are more than capable of assisting your call center agents in their daily work to create a friction-free experience for your customers. Read on to find out!

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Zendesk

FEBRUARY 6, 2024

Artificial intelligence has the potential to not only improve the customer experience but also drastically improve the admin and service operations experience. As such, we acquired Tymeshift in June 2023 to give organizations using Zendesk an easier way to manage their teams.

Artificial Intelligence 59

Artificial Intelligence Finance AI CRM 59

TeamSupport

DECEMBER 20, 2023

Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Beyond Philosophy

JANUARY 27, 2022

The next wave of business change is Customer Science. Customer Science is the fusion of artificial intelligence (AI), customer data, and the concept of the behavioral sciences. As the new wave of Customer Science comes in, the old tide of Customer Experience (CX) is receding.

CRM 78

CRM Net Promoter Score Customer Satisfaction CX 78

SugarCRM

APRIL 16, 2024

Over the past few years, supply chain management has become especially difficult to navigate. As such, manufacturing enterprises are now facing new challenges in managing and navigating dynamic markets. How can CRM solutions help manufacturers and wholesale distributors navigate complex markets and new challenges?

Manufacturing 26

Manufacturing CRM Transportation Predictive Analytics 26

ECXO

APRIL 24, 2024

gdcvte Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: [link] Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity.

CX 105

CX B2B Compliance Sales 105

TeamSupport

APRIL 3, 2024

In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth. This focus on customer needs makes understanding and leveraging an efficient Customer Relationship Management (CRM) tool crucial.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management CRM 52

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Customer Retention 100

Customer Retention CRM Customer Relationship Management Customer Loyalty 100

MattsenKumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Totango

MAY 7, 2024

If you’d like to see more data around the top priorities and challenges for CS and Sales leaders this year, check out our report. If Sales over-promises what the customer can achieve with your product, then CS has been set up to fail when it comes to onboarding. Use your words Talk to each other!

Sports 87

Sports Sales Net Promoter Score NPS 87

Zendesk

OCTOBER 12, 2021

All that constant communication is made possible in part by Customer Relationship Management (CRM) technology. Sales reps use CRM systems to capture every interaction, keep contact info up to date, and manage accounts of all sizes. What does a CRM do? How do you know you’re ready for a CRM?

CRM 98

CRM Outlook Sales Social Media 98

SugarCRM

MAY 9, 2024

With the help of a robust CRM tool, Marketing and Sales can work better together, drive growth, and positively impact your business’s bottom line. Although 20% of the sales professionals interviewed say they are perfectly aligned with marketing, only 2% of marketers say they experience perfect alignment.

CRM 26

CRM Sales Touchpoint Technology 26

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Experience Investigators

OCTOBER 17, 2023

I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

Zendesk

APRIL 14, 2022

In 1997, high-level businesses began adopting a new tool: customer relationship management (CRM) software. So, it’s no wonder that most companies still aren’t using CRM technology to its full potential. This is why the CRM manager is critical. CRM manager meaning. Typical CRM manager salary.

CRM 52

CRM Sales Technology Technology 52