Introducing Customer Experience (CX) Automation and Smart Workflow Feature
Zonka Feedback
APRIL 25, 2022
Still, only 38% of organizations use tools and workflows to automate customer feedback. 66% of consumers who switched brands did so because of poor service. 85% of customer churn due to poor service was preventable. 67% of customer churn is preventable if the customer issue is resolved at the first engagement. Kolsky ).
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