Are You Ready for GDPR?
Callminer
APRIL 4, 2018
It’s important to understand if or how this new legislation is going to affect your business and ask yourself: are you ready for GDPR? Have you heard about the General Data Protection Regulation?
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Why your privacy ecosystem is crucial in the age of GDPR
Intercom, Inc.
APRIL 23, 2018
And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness. The GDPR attempts to standardize the way businesses handle people’s data, making users confident it’s in safe hands.
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GDPR is Just Around the Corner. Are You Ready?
Callminer
MARCH 25, 2018
The requirements of GDPR are leaving many businesses struggling to make updates to internal procedures regarding recordkeeping and storing of information
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Passing the GDPR test; or how we learned to stop worrying and love the EU
Intercom, Inc.
JUNE 1, 2018
The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our engineering team as a whole would have agreed to, and we passed. You’ve all heard about GDPR, as it ironically swamped your inboxes in the process of protecting you from unwanted emails. What happened?
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What’s Behind The GDPR Fine Against Meta
MyCustomer Experience
MAY 26, 2023
Five years since GDPR enforcement started in 2018, the Irish data protection regulator issued the heftiest fine levied so far: €1.2 26th May 2023 By Forrester Independent research and advisory firm
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Demystifying GDPR
DMG Consulting
JUNE 12, 2018
Demystifying GDPR. The General Data Protection Regulation (GDPR) went into effect in the European Union (EU) on May 25, 2018. What is GDPR? What is GDPR? The GDPR is the EU’s plan for data protection in the 21st century, and replaces the EU Data Protection Directive enacted in 1995.
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Demystifying GDPR
DMG Consulting
JUNE 12, 2018
Demystifying GDPR . The General Data Protection Regulation (GDPR) went into effect in the European Union (EU) on May 25, 2018. What is GDPR? What is GDPR? The GDPR is the EU’s plan for data protection in the 21 st century, and replaces the EU Data Protection Directive enacted in 1995.
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Stay Safe: How to Protect Your Contact Center Under GDPR
Fonolo
AUGUST 8, 2018
Recently, we’ve all been trying to merrily roll alongside the Big Wheel of modern privacy laws: The General Data Protection Regulation (or as we’ve come to know and love it, GDPR ). So, Uh, What Exactly is GDPR? So, How Does GDPR Impact Contact Centers? What Can We Do to Meet GDPR Standards? You’re welcome. Good question!
ClientSuccess & GDPR
ClientSuccess
MAY 15, 2018
At ClientSuccess, we’ve been working hard to prepare for EU General Data Protection Regulation (GDPR), to ensure that we fulfill its obligations and maintain our transparency about customer messaging and how we use data. Here’s an overview of GDPR, and how we’re preparing for it at ClientSuccess: What exactly is GDPR? .
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How Can You Leverage GDPR to Improve Customer Experience?
Customer Bliss
JULY 12, 2018
All of these updates are related to the General Data Protection Regulation (GDPR) that was passed in the European Union this May. But the GDPR now essentially serves as the world’s largest protection for digital privacy rights because of the borderless nature of the Internet. An Opportunity to Earn Customer Trust.
Understanding GDPR Requirements for Marketing Communications
SugarCRM
MARCH 1, 2018
Let’s start this post with some good news: GDPR won’t be the end of data-driven marketing. However, the new GDPR rules limit the amount of data that marketers can collect about Europeans, who now have more options about what data companies can see about them. GDPR requires marketers to be as transparent as possible with customer data.
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Happy GDPR Day!
SugarCRM
MAY 25, 2018
We’re less than 24 hours into the GDPR era and already Facebook and Google have been hit with lawsuits and many major U.S. Here’s a positive: now that it’s May 25th, 2018, we’ll no longer be subjected to, “GDPR is Coming” emails, articles and blog posts. Yep, at long last GDPR has finally arrived. Quite frankly, GDPR is a mess.
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GDPR: Does it Apply to Me?
SugarCRM
JANUARY 22, 2018
If you have followed the tech headlines (or regularly read this blog) you are aware the GDPR is coming. Companies have until May 25, 2018 to ensure they are in compliance with GDPR mandates. Obviously, GDPR impacts all European companies and organizations that process the personal data of EU citizens. The same goes for U.S.-based
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Make GDPR Readiness Your New Year’s Resolution
SugarCRM
JANUARY 3, 2018
2018 is the year of GDPR. One thing for certain is that the impact of the new General Data Protection Regulation (GDPR) will be felt with full force. One thing for certain is that the impact of the new General Data Protection Regulation (GDPR) will be felt with full force. To start, please refresh us: what is GDPR?
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45 GDPR 101: The key terms you need to know
SugarCRM
FEBRUARY 14, 2018
The entire piece of GDPR legislation is more than 250 pages long and is probably most appropriate of your legal team. However, even shortened and “dumbed-down” GDPR guides contain many terms that you need to understand to implement a compliance strategy. As we get closer to GDPR, many posts on this blog will use the terms below.
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Coming Soon: Innovation from SugarCRM to Address Data Protection and GDPR Compliance
SugarCRM
MARCH 22, 2018
That’s why we see data privacy in general, and GDPR in particular, as an opportunity. These new features will help companies that use SugarCRM products carry out their data privacy responsibilities as solid corporate citizens (and enable GDPR compliance along the way). Right to Access – GDPR entitles a person (i.e.
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How we ensure the highest standards of data privacy and compliance within Intercom
Intercom, Inc.
OCTOBER 19, 2022
We took significant efforts to align with the GDPR before its introduction in 2018, focusing on rigorous data mapping efforts, training, updates to documentation, and data retention reviews for every piece of data we store and process. TL;DR: We comply and help you comply with the EU’s GDPR. GDPR compliance.
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Put your CRM at the heart of your GDPR compliance action plan
SugarCRM
DECEMBER 10, 2017
Beginning on May 25, 2018, the General Data Protection Regulation (GDPR) will come into force. GDPR, which was passed by the European Parliament back in 2016, harmonizes data privacy laws across Europe to protect EU residents’ data privacy. GDPR will be a global priority throughout the next several months.
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Call Center Regulatory Compliance
Callminer
MARCH 12, 2020
However, both the HIPAA in the US and the GDPR in the EU are of importance to organizations outside of their respective territories. GDPR stands for the “General Data Protection Regulation” – a group of laws designed to improve the handling of consumer information of all kinds as pertains to tracking, monitoring and more.
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GDPR for CX. What Is It and What Do You Need to Do?
Confirmit
APRIL 30, 2018
The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. Ensuring CX data is adequately protected under GDPR. How do you ask for it? What do you need to tell them? How long can CX data be kept and used? Voice of the Customer Webinars.
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GDPR for CX. What Is It and What Do You Need to Do?
Confirmit
APRIL 30, 2018
The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. Ensuring CX data is adequately protected under GDPR. How do you ask for it? What do you need to tell them? How long can CX data be kept and used? Voice of the Customer Webinars.
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40 Google GDPR Fines Underlie the Importance of Taking Data Privacy Seriously
SugarCRM
JANUARY 21, 2019
You might have seen that Google was recently fined roughly $57 MILLION dollars for some of its customer data collection in France, under the tenants of the new GDPR legislation. GDPR was only the beginning, and you need all the help you can get to stay compliant.
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La conformità al GDPR era uno dei tuoi buoni propositi per l’anno nuovo?
SugarCRM
APRIL 20, 2018
Una cosa possiamo affermare con certezza: il nuovo Regolamento Generale sulla Protezione dei Dati (GDPR – General Data Protection Regoulation) avrà un impatto molto significativo. Cos’è il GDPR? Il GDPR è volto a garantire uniformità in materia di protezione dei dati in tutta l’UE e a livello mondiale.
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Customer data privacy: A CX guide for 2024
Zendesk
JANUARY 18, 2024
GDPR The General Data Protection Regulation (GDPR) is a privacy and security law that protects people’s data within the European Union (EU). Simply put, GDPR compliance helps ensure lawful, transparent, and fair data processing practices. Does GDPR apply to personal data?
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Five tips for getting started with chatbots
Logicalware
AUGUST 16, 2022
Second, you’ll need a solution that is GDPR compliant. If your company offers goods and services to EU citizens or residents, or processes their personal data, then GDPR applies to you even if you’re not based in the EU. You can read more about GDPR here. .
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Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom
Intercom, Inc.
MARCH 25, 2021
Finally, Intercom remains compliant with applicable data protection frameworks such as the General Data Protection Regulation (GDPR) and California Consumer Protection Act (CCPA).
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The Fourth Industrial Revolution: How automation and AI will impact manufacturing
Zendesk
OCTOBER 17, 2022
New data privacy laws, like Europe’s General Data Protection Regulation (GDPR), will be enacted worldwide. GDPR compliant. * As Gen Z employees replace baby boomers, skills gaps will create staffing challenges. Meanwhile, the gig economy will continue to gain in popularity. Increased regulation. New opportunities. SOC 2 compliant. *
5 reasons SMEs should outsource customer service
CallCare
MAY 17, 2023
SMEs need to tread very carefully when it comes to customer data processing and GDPR rules. In this case, look for an agency like CallCare, which is ICO regulated and GDPR compliant. So, it can be a smart move to have someone else shoulder the responsibility. Again, it all comes down to choosing the right company.
A Chat about QA Tools and Process
CSAT.AI
FEBRUARY 6, 2019
The recently implemented GDPR has begun changing the landscape of how customer information and privacy must be handled. Though the tenets of the GDPR pertain to usage of personal data of residents of the European Union, if you have customers who reside in the EU you are impacted.
Digital Transformation in Customer Service – Navigating Security Threats (Part 4)
Comm100
SEPTEMBER 29, 2021
General Data Protection Regulation (GDPR) is used throughout the European Union and applies to the data of anyone located in the European Economic Area (EEA). GDPR provides requirements related to processing of personal data, and penalties for violating the GDPR are very high.
Live Chat Security For Higher Education [All You Need To Know]
Comm100
MAY 16, 2023
Make sure your preferred tool has covered these security standards: GDPR GDPR is one of the most thorough and strict user consent and privacy laws that’s effective in the EU. Comm100 is fully compliant with GDPR to make sure no sensitive data is shared without user consent.
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Top 5 Customer Communication Challenges and Solutions for the Financial Industry
CommBox
AUGUST 4, 2021
The way to ensure system security is to secure not only your database but also your customer service with a secured customer service software of the highest standards, which is also GDPR-compliant. . Commbox holds the highest security standards and owns GDPR compliance. . GDPR security compliance. Culture and Transparency .
Data Protection – The impact and outsourcing
CallCare
FEBRUARY 20, 2020
GDPR: 14 April 2016). Despite being introduced back in May 2018, GDPR is still a topic at the forefront of every business and data protection, in general, is high on the agenda. The breach occurred between April 2017 and April 2018, before GDPR, so DSG was fined under the Data Protection Act 1998. How can CallCare support you?
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Comm100 Data Security – How Comm100 Keeps You and Your Customers Safe
Comm100
SEPTEMBER 27, 2022
General Data Protection Regulation (GDPR) is a legal framework created by the European Union to guide how personal information is collected and processed. By being GDPR compliant , Comm100 provides customers with improved data management, security, and transparency.
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What your live chat security is missing
TeamSupport
NOVEMBER 23, 2022
Whether it’s compliance with privacy standards such as GDPR (EU), CCPA (California), HIPAA , or SOC2, modern businesses need to be equipped to protect themselves and protect their customers. While outsourcing may be a necessity, businesses also must ensure that their integrity is never compromised throughout the entire data supply chain.
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7 Best Practices for Managing Call Center Operations
Hodusoft
APRIL 5, 2023
For example, if you serve customers in the European Union and the European Economic Area, then you must abide by the General Data Protection Regulation (GDPR), which is one of the toughest data privacy and protection laws in the world. According to DLA Piper, GDPR regulators issued almost $1.2
Live Chat Security: Is Free Live Chat Safe?
Comm100
MARCH 30, 2021
– GDPR compliant. With customers around the world, Comm100 adheres to a range of global, regional, and local compliances, including GDPR for the European Union. Learn more about Comm100’s GDPR compliant live chat & customer service software. – CCPA compliant. – PIPEDA compliant.
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7 Tips to Make Sure You’re Investing in a All-In-One CRM and NOT a Contact-Management Tool
SugarCRM
SEPTEMBER 19, 2023
Does the CRM Comply With GDPR? If your business operates outside the US, select a GDPR-ready CRM. GDPR requires companies to protect personal data. Among others, GDPR encompasses anti-spam laws and the requirement for businesses to offer unsubscribe to newsletters. We previously mentioned the GDPR at a European level.
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UJET receives Privacy Shield Certification
UJET
SEPTEMBER 2, 2019
As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. . In addition to Privacy Shield, UJET is GDPR, SOC 2 Type II and HIPAA compliant. .
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Data Security and Protection at Provide Support
Provide Support
MARCH 19, 2019
GDPR compliance is demanded of all businesses handling EU citizens’ data by 25 May 2018. Under GDPR, companies must follow uniform rules on how personal data is processed or face severe penalties. For companies across every industry, the paradigm of data privacy has changed fundamentally.
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Do-not-reply emails: Pros, cons, and best practices
Zendesk
AUGUST 30, 2021
In the European Union, for example, GDPR laws require you to give customers an easy opt-out method for all marketing emails. To comply with GDPR laws (and to create a hassle-free customer experience), make sure you have an email address that customers can respond to prominently displayed in your message.
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New Year, New Rules: Consumer Trust, Data Privacy And Compliance In Contact Centers
CSAT.AI
JANUARY 8, 2020
From GDPR to CCPA. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. California’s California Consumer Protection Act (CCPA) was inspired by the GDPR.
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4 Outsourcing Trends That Will Impact Businesses in 2019 (Infographic)
Transcosmos
FEBRUARY 5, 2019
A case in point is the General Data Protection Regulation or GDPR. The GDPR is a law that was established by the European Union (EU) to guide businesses and industries around the ethics and legalities of handling customer data. Globally, there’s a drive to protect and preserve customer data.
Customizing the customer experience: How Grover boosted the power of their support with custom apps
Intercom, Inc.
MARCH 23, 2021
To protect customer data, Grover requires two-factor authentication (2FA) before specific actions can be carried out by their team, such as changing an account name or requesting a General Data Protection Regulation (GDPR) personal data summary.
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