Zendesk

OCTOBER 9, 2023

This could include maintaining your compliance with things like: General Data Protection Regulation (GDPR) : GDPR is a data privacy and security law passed by the European Union (EU) to help protect the data of people in the EU.

AI 52

AI CX Artificial Intelligence Technology 52

Comm100

FEBRUARY 13, 2023

Before introducing ChatGPT in higher ed, it must also comply with certifications such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States.

Education 82

Education AI Artificial Intelligence Compliance 82

Fonolo

OCTOBER 20, 2020

The rapid shift to remote working compounded many of the data security issues that contact centers were facing, primarily related to legislation like GDPR & CCPA. Many more people believe that we’re likely to see more than half of agents continuing to work remotely. Agent Attrition Woes Worsen.

Contact Center 126

Contact Center CX Education Start-ups 126

Execs In The Know

FEBRUARY 12, 2023

CX practitioners must keep an eye on local regulations (such as the GDPR or CCPA) that keep redefining standards around how data is collected, stored, and used. The 2022 Gartner Customer Service and Support Survey reveals that 71% of B2C and 86% of B2B customers expect companies to be well-informed about their personal information.

Omnichannel 52

Omnichannel B2C CX AI 52

Comm100

MAY 6, 2021

The live chat software is ISO 270001 and SOC 2 Type II certified, as well as GDPR and CCPA compliant. Drift performs a variety of audits and assessments to provide secure live chat, including SOC 2 Type II and GDPR compliance and Privacy Shield certified. These include SOC 2 Type II and GDPR. It is also GDPR compliant.

Compliance 52

Compliance Social Media Start-ups Customer Satisfaction 52

Zendesk

MARCH 16, 2021

To provide some guardrails, a growing number of governments have enacted laws to regulate how business collect and use customer data, including: Europe’s General Data Protection Regulation (GDPR). California’s Consumer Privacy Act (CCPA). Japan’s Personal Information Privacy Act (PIPA).

Government 75

Government CX Innovation Customer Experience 75

ProProfs

OCTOBER 4, 2022

Non-adherence to General Data Protection Regulation (GDPR) compliance requirements cost companies $98.8 million, the GDPR fines tally from the same period of the previous year. GDPR Knowledge Assessment. The General Data Protection Regulation (GDPR) is the world’s strictest data privacy & security law.

Compliance 52

Compliance Finance Government Agriculture 52

Zendesk

APRIL 4, 2022

Authenticate a user’s identity and eligibility for corresponding data rights (CCPA, GDPR, etc.). When a CX team fields data subject privacy requests, they must: Log each incoming request. Track request status (Complete, In progress, Blocked, etc.). Track down data across the entire company data stack.

CX 52

CX Unstructured Data Customer Satisfaction Compliance 52

SurveySensum

NOVEMBER 23, 2023

The two main legislations you’ll have to deal with are the European General Data Protection Regulations (GDPR) and the California Consumer Privacy Act (CCPA). Since all CX digitization requires collecting customer data, businesses should comply with data regulations or face heavy fines.

Customer Experience 52

Customer Experience E-commerce CX AI 52

SurveySensum

JULY 2, 2023

These include GDPR, ISO 27001, and HIPAA, ensuring the security and privacy of collected data. Offers stringent data security and privacy and is compliant with GDPR, HIPAA, and other regulations. The tool offers multichannel distribution , including channels like email, social media, and website. Is SurveyMonkey worth it?

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

C3Centricity

AUGUST 26, 2019

More than one year after the introduction of GDPR in Europe and the CCPA in California, I wondered what has changed. And more importantly, I got to thinking about customer privacy and how to build a mutually beneficial relationship whilst also respecting it.

Social Media 59

Social Media Start-ups CRM Sales 59

Customer Experience Matrix

AUGUST 27, 2020

But laws like GDPR and CCPA now require increasingly prominent consent notifications and impose increasingly stringent limits on data use. Until recently, most marketers were content to leave privacy compliance in the hands of data and legal teams.

Legal 60

Legal Invoicing Compliance Government 60

ProProfs

MAY 3, 2023

The online quiz maker software is compliant with GDPR and CCPA and it scores high in terms of security and privacy. Riddle Riddle is a world-class quiz maker to create, share, and host interactive content such as quizzes, riddles, polls, and surveys.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

The online quiz maker software is compliant with GDPR and CCPA and it scores high in terms of security and privacy. Riddle Riddle is a world-class quiz maker to create, share, and host interactive content such as quizzes, riddles, polls, and surveys.

Education 52

Education Start-ups Social Media Technology 52

Zendesk

JANUARY 18, 2024

GDPR The General Data Protection Regulation (GDPR) is a privacy and security law that protects people’s data within the European Union (EU). Simply put, GDPR compliance helps ensure lawful, transparent, and fair data processing practices. Does GDPR apply to personal data?

CX 52

CX Education Government Compliance 52

SurveySensum

APRIL 21, 2023

Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. Data Security and Compliance: The tool complies with GDPR and CCPA and is built on the most secure cloud computing environment. Also, companies can tailor questions based on responses given earlier in the survey.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

TeamSupport

NOVEMBER 23, 2022

Whether it’s compliance with privacy standards such as GDPR (EU), CCPA (California), HIPAA , or SOC2, modern businesses need to be equipped to protect themselves and protect their customers.

Compliance 98

Compliance Business Services B2B Customer Experience 98

Aquire

SEPTEMBER 2, 2021

There are other considerations to be aware of as well — the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), for example. It’s imperative you know what applies to your particular business.

Data Entry 97

Data Entry Government Healthcare Customer Relationship Management 97

Customer Experience Matrix

AUGUST 4, 2022

It’s people’s concerns about privacy that prompts governments to pass laws like GDPR and CCPA, and their counterparts around the globe. This is one change we can’t blame on global warming, although it is man-made.

Artificial Intelligence 97

Artificial Intelligence Government Legal Technology 97

Hodusoft

AUGUST 16, 2023

ISPs must go through various regulations such as General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA) minutely and make sure that they comply with those. But navigating through complex regulatory frameworks and knowing what to comply with is extremely important. This is where many ISPs face challenges.

Technology 52

Technology Technology Customer Retention Entertainment 52

SugarCRM

AUGUST 11, 2022

These regulations, including the EU GDPR and the California Consumer Protection Act ( CCPA ), impact how companies must gather consent from users regarding how their data will be used. Finally, even when businesses are keen to collect data to improve the customer experience, they face global challenges from evolving privacy laws.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

ProProfs

NOVEMBER 1, 2023

Top-Notch Security Testportal supports enterprise-level security, including SSL, encryption, anti-DDoS protection, and GDPR, for secure quizzing. It complies with GDPR and CCPA requirements. After each test, give them detailed and instant feedback on their performance.

Education 52

Education Start-ups Gaming AI 52

Intercom, Inc.

APRIL 15, 2021

One of the things that have been really interesting to see is how GDPR and CCPA, which is the kind of Californian version of GDPR, is bringing up a lot of really good questions. Maybe in Europe, as you said, that has been largely inspired by GDPR being in the news so much.

AI 118

AI Start-ups B2B Predictive Analytics 118

Comm100

MARCH 1, 2023

In the European Union, General Data Protection Regulation (GDPR) regulates an individual’s control over their personal data. In the state of California in the US, the California Consumer Privacy Act (CCPA) empowers individuals to request that businesses disclose or delete data that is collected.

Education 17

Education AI Technology Technology 17

Customer Experience Matrix

SEPTEMBER 25, 2020

There are obvious similarities between Customer Data Platforms and privacy systems: both find customer data in all company systems; both assemble that data into unified profiles; and both govern access to those profiles.

Machine Learning 45

Machine Learning Government Start-ups CRM 45

Customer Experience Matrix

SEPTEMBER 13, 2020

Where required by laws like the California Consumer Protection Act (CCPA), it will also collect permission for data sharing. Details will vary, but Osano generally lets Web visitors consent to or reject different cookie uses including essential, analytics, marketing, and personalization.

Legal 45

Legal Start-ups 45

Zendesk

FEBRUARY 27, 2021

Monitor security risks and ensure compliance with regulatory regimes like HIPAA, PCI, GDPR, CCPA, and more. Nightfall DLP (Support) (Chat) scans your Zendesk instance for sensitive information – PII, PHI, credit card numbers & more that may proliferate in customer communications.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Totango

OCTOBER 15, 2020

With this collection also arrives a host of data protection laws like the EU’s General Data Protection Regulations (GDPR) and the California Consumer Privacy Act (CCPA) which set the standards for security and consent. CDPs collect data from users so that companies can create the best customer experience possible.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63