ProProfs

JUNE 26, 2023

With the rise of remote work and the growing need for specialized skills, online certifications offer a convenient way to upskill your employees. Plus, with the flexibility to learn at a chosen pace and schedule, there’s no better way to educate your workforce. How to Create an Assessment Online 2. Let’s dive in!

Compliance 52

Compliance Education Start-ups Social Media 52

ProProfs

JANUARY 30, 2023

Considering how expensive training can be, even a few wasted training sessions can be heartbreaking. But how can you ensure this without further adding to the training costs? Assessments are a powerful tool to ensure that you always get the best possible return on investment from your training initiatives.

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52

Beyond Philosophy

DECEMBER 10, 2021

Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. We had him on the podcast recently to talk about his new book, Winning on Purpose: The Unbeatable Strategy of Loving Customers. Also, treating customers well is good for employees. Also, treating customers well is good for employees.

NPS 109

NPS Net Promoter Score Construction Start-ups 109

CX Accelerator

OCTOBER 28, 2020

Collected and written by your CX DJ, Jeremy Watkin. ,, In the #CXQOTD for Friday, October 16 we challenged our community to come up with a CX playlist. The question was, “What song sums up your aspirations as a CX leader?”. There’s a line in the bridge of the song that says: Tears streaming down your face. But what can I say?

CX 182

CX Start-ups Voice of the Customer Customer Expectations 182

ProProfs

DECEMBER 12, 2022

Given remote work is here to stay, we can’t help but question – how can you hire talent remotely? Given remote work is here to stay, we can’t help but question – how can you hire talent remotely? But if you’re new to this concept, you’re about to change how you hire remotely. Not so much.

Finance 52

Finance Sales Gaming Start-ups 52

ProProfs

MAY 22, 2020

For a business to be successful, it needs to be able to accurately assess the skills of new hires, existing employees, and, at times, even customers. A skill assessment test can help you assess the skills, personalities & abilities of your employees to make sure that they are the right fit for the role. Save Hours of Your Time.

Social Media 102

Social Media AI Sales 102

ProProfs

MAY 8, 2020

This article will help you understand how using online assessments can help you augment and enhance the online educational experience in an easy and reliable way. This article will help you understand how using online assessments can help you augment and enhance the online educational experience in an easy and reliable way.

Education 85

Education Social Media Compliance Start-ups 85

Provide Support

SEPTEMBER 18, 2017

Cheat Sheet for Live Chat Operators. Chat etiquette plays a huge role in customer service. It helps to build a lasting relationship with the customer, inspire future communication and create fans and advocates of your brand. Customer service training is the most important part in achieving these goals. Read more.

Customer Service 111

Customer Service Sales 111

Inside Customer Service

DECEMBER 30, 2021

As a customer, do you ever feel like you're stuck in an old-timey comedy routine? Get in that line," pointing to another queue of customers. Your coworker told us to get in this line." "He The big question is why do customer service employees routinely do this? What's the impact of giving customers bad information?

Customer Service 148

Customer Service Sales Retail Start-ups 148

Fonolo

NOVEMBER 7, 2018

It could be argued that customer service is uniformly about a few core things: Giving consumers agency; shepherding them towards a positive outcome to their problems; and providing solutions and smiles by whatever means (and using whatever technology) necessary. In providing them as an option to customers, you are working some serious magic.

Contact Center 182

Contact Center Technology Technology Customer Loyalty 182

Intercom, Inc.

MARCH 3, 2020

We’ve experienced many interviews like these ourselves, so we want to demystify how we hire and interview designers at Intercom. You might wonder if this is a “cheat sheet” – it’s not. We’re confident this won’t help people game our system, but it will give you the best chance to show us your strengths.

Engineering 290

Engineering Gaming 290

ProProfs

OCTOBER 4, 2022

And compliance assessments play a huge role in management of such risks to help your business save big. But how can you ensure that your compliance training programs are result-oriented and not just a tick-the-box exercise? . How Online Assessments Help Maintain Compliance. You may ask. . It’s simple. . Let’s begin.

Compliance 52

Compliance Finance Government Agriculture 52

Zendesk

NOVEMBER 3, 2021

People can’t get enough of them, and if you can pull them off as part of your communication, it proves you’re cool. That’s the case with overused customer service expressions like “happy to help.”. That’s the case with overused customer service expressions like “happy to help.”. If it is used at all, it should be used sparingly.

Customer Service 98

Customer Service Social Media Start-ups 98

Beyond Philosophy

NOVEMBER 29, 0002

VW was responsible for cheating on emissions test for over 11 million vehicles worldwide. This shows to me how lying can be endemic throughout an industry, and it starts at the top. As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Hint: it’s not cheap!).

Manufacturing 112

Manufacturing Customer Experience CX Sales 112

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. Many businesses struggle to strike a balance between freemium’s light-touch customer engagement with the more involved enterprise sales process.

Sales 205

Sales Engineering Legal Manufacturing 205

The Squawk Point

JUNE 28, 2022

Sean Cox, the Detroit judge who sentenced Schmidt, said: “It is my opinion that you are a key conspirator in this scheme to defraud the United States … You saw this as your opportunity to shine … and climb the corporate ladder at VW.” Volkswagen cheated to beat the test. So let me try and give you a compelling answer.

Scorecard 52

Scorecard Engineering Transportation Legal 52

C3Centricity

MAY 16, 2018

Why do companies still try to cheat their customers? There have been a lot of articles recently exposing the behaviors of organisations who clearly haven’t adopted a customer first strategy. In many cases, packaging is the first personal contact a customer has with a brand. It also makes a fun read!

Manufacturing 64

Manufacturing Social Media Engineering Start-ups 64

ProProfs

OCTOBER 18, 2022

But, like your training programs, you must conduct your training assessments the right way. . You must ask excellent questions in your assessments, design them properly, track the performance, and do much more to get satisfying results. As a result, they end up wasting a lot of money, effort, and time. View This Assessment.

Compliance 52

Compliance Start-ups Retail Hospitality 52

Customer Service Life

DECEMBER 6, 2021

As a customer service leader, there’s a certain balance I’ve struggled to find. Spending too much time interacting with customers can leave me feeling like our team is treading water and not making progress on key initiatives. Where’s the balance? With that in mind, I was intrigued to learn more about the man.

Customer Service 104

Customer Service Gambling Engineering Innovation 104

Beyond Philosophy

MAY 23, 2020

In this first episode of a two-part series of The Intuitive Customer, we host speaker and author Rory Sutherland, Vice Chairman of Ogilvy UK, who is known for his TED talks and being a general advertising legend. Moreover, you can commoditize your market. In other words, you abandon the comparison to find your comparative advantage.

Engineering 103

Engineering CX Customer Experience 103

Beyond Philosophy

OCTOBER 6, 2015

I find it beyond belief how large organizations can cheat and lie to their Customers. Because they lied to their Customers. VW is a HUGE brand, and they have just lied to customers. It is essential to building Customer loyalty. A class action lawsuit has already been filed in California. A willful act.

Compliance 162

Compliance Legal Government Customer Loyalty 162

ProProfs

MAY 4, 2023

Is your company also facing the woes of employee disengagement? Employee engagement is a measurement of how emotionally invested employees are in their job responsibilities and how committed and dedicated they are toward their team and organization. Did you know that almost two-thirds of U.S. employees are disengaged ?

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Beyond Philosophy

FEBRUARY 6, 2020

How you present information often influences your audience to perceive it differently. In marketing, sometimes how you present the facts takes advantage of the information in a way that shouldn’t matter when you think about it rationally. Nonetheless, it does, and done right can yield positive customer-driven growth.

Gaming 162

Gaming Entertainment Customer Experience 162

CSAT.AI

NOVEMBER 13, 2019

You can power up your customer service with a quality assurance strategy for a successful business campaign. You can’t create an effective customer service experience without talking QA (not to be confused with QQ in gaming, which is crying like a baby). Your first task is deciding how to allocate financial resources.

Gaming 52

Gaming Customer Service Sentiment Analysis Artificial Intelligence 52

Beyond Philosophy

NOVEMBER 2, 2016

From a customer experience standpoint, these add-on fees create problems because we don’t expect to be charged for these things. Customer expectations might seem irrelevant, but they can actually be one of the most important factors that drive a customer’s experience. I have, and I wasn’t happy about it.

Hospitality 167

Hospitality Hospitality Social Media Customer Expectations 167

PeopleMetrics

FEBRUARY 4, 2015

We’ve written about why we think customer experience is the future of branding , and we’ve given you tips for transforming your workplace into one with a customer-centric culture. But let’s back up a bit and talk about your relationship with customer feedback. What went through your head? Real close.

Net Promoter Score 107

Net Promoter Score Customer Experience Customer Feedback Voice of the Customer 107

Beyond Philosophy

DECEMBER 2, 2021

People look back on their childhood and talk about how terrible it was. Looking back at the earlier period, they feel good about it, no matter how terrible it was in their description. Customers do this, too. So, the question I pose today is, what part of your customers’ past would they want to relive? .

Entertainment 88

Entertainment Construction Innovation Customer Experience 88

SurveySensum

JANUARY 29, 2024

This is where many businesses drop the ball: post-purchase customer experience. It’s like scoring a date with your crush and then spending the whole evening talking about your stamp collection – not cool. No need for grand gestures; sometimes it’s the little things that make hearts throb for your biz. Let’s do this!

Sales 52

Sales Customer Experience Social Media Gaming 52

Fonolo

JULY 25, 2018

Much like the call centers of old, your agents are grappling with 1) surges in call volume (both expected and unexpected); 2) evolving technologies; 3) increasingly complex customer cases; and perhaps most important of all, 4) the latent human desire to be appreciated, acknowledged, and active in the work environment.

Gaming 83

Gaming Education Start-ups CX 83

Intercom

NOVEMBER 4, 2020

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead.

B2C 114

B2C Start-ups Engineering Retail 114

Beyond Philosophy

SEPTEMBER 18, 2016

A: Wells Fargo Bank, the latest bank to suffer the scrutiny of the truth and forced to answer for taking advantage of its customers’ trust. However, it looks bad, and looking bad, after damaging customer’s trust, is almost as bad as actually being bad. A Customer Experience has several influences. Furthermore, the $124.6

Construction 166

Construction Sales Customer Experience 166

Beyond Philosophy

MAY 28, 2020

It won’t be good for your career, your team, or your bottom line. We discussed the surprising way that new ideas that seem crazy can do amazing things for your brand in a recent podcast. We discussed the surprising way that new ideas that seem crazy can do amazing things for your brand in a recent podcast.

Legal 148

Legal Engineering Customer Experience CX 148

ProProfs

MAY 3, 2023

Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? Whether you are working in an office, classroom, or remotely, this tool can help you meet your unique needs. Users can add custom images, interactive videos, and audio files to their quizzes to make learning engaging.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? Whether you are working in an office, classroom, or remotely, this tool can help you meet your unique needs. Users can add custom images, interactive videos, and audio files to their quizzes to make learning engaging.

Education 52

Education Start-ups Social Media Technology 52

Shep Hyken

FEBRUARY 4, 2022

This week we feature an article by Sowmya Juttukonda, content developer & digital media strategist at Knowmax , a knowledge management system to enhance customer service. She shares the advantages of a single source of truth for customer service. The advantages of a single source of truth: Your Information.

Customer Service 65

Customer Service Retail Government Contact Center 65

Beyond Philosophy

JUNE 6, 2016

How much, do I have the right money, do I have any cash? Its website still says “No Cash, no tip, no hassle,” and It won’t be adding a tipping feature to its app, which means that customers will have to pay tips in cash. However, cash tipping is now coming to Uber. Uber, while agreeing to this policy change, isn’t exactly embracing it.

Customer Experience 111

Customer Experience Sales 111

ProProfs

AUGUST 13, 2020

Therefore, one solution to this could be an online candidate assessment software that can be customized for every department or clientele from corporate sectors, educational institutions to government institutions for hiring, testing, and evaluating individual performance remotely. How to Create an Assessment Online.

Education 98

Education Government AI Technology 98