Customer Bliss

JULY 3, 2018

In today’s episode, I speak with Greg Derwart , Managing Director, Administration & Customer Experience at Maryland Department of Commerce. Its function is to also increase Maryland’s attractiveness as a place to do business. He serves as Managing Director for the Maryland Department of Commerce.

Government 48

Government Customer Experience Management Customer Experience Start-ups 48

Uniphore

SEPTEMBER 9, 2021

Army is utilizing AI to enhance the technology development of unmanned aircraft and wearable devices. A collaboration with the University of Maryland will combine computer science, engineering and robotics to increase battlefield and search-and-rescue operation capabilities. Defense and Military. Enhancing AI Capabilities.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Experience Investigators

MARCH 30, 2021

All day long we’re interacting — with each other, with technology, with devices — and those small moments of interaction actually affect the rest of our day. It’s all too common to see technology acknowledge there’s a problem, but without helping the user figure out how to fix the problem.

Customer Journey Map 91

Customer Journey Map Start-ups Technology Technology 91

Fonolo

FEBRUARY 14, 2019

In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. Voice-Powered Technology (VPT). A drop in agent productivity or performance is one tell-tale sign of burnout. The Top Contact Center Trends to Watch in 2019.

Contact Center 80

Contact Center Artificial Intelligence Social Media Touchpoint 80

Customer Bliss

JULY 4, 2017

Mark leads the client experience efforts at Sandy Spring Bank, the oldest and largest independent Maryland-based bank. He serves as an Adjunct Professor at Loyola University in Maryland teaching a graduate course on the Client Experience to MBA students. About Mark. “How do we drive consistency?”

CX 57

CX Net Promoter Score Real Estate Manufacturing 57

Qualtrics

SEPTEMBER 6, 2019

Technology & Science Career Fair. Technology Career & Internship Fair. University of Maryland. University of Maryland. Technical Full. UNC Chapel Hill. UNC Info Session. Duke University. Tech Connect. Duke University. Fall Career Fair. STEM Fair. Georgetown. Tech Fair. Georgetown. Fall Career Fair. CU Boulder.

Engineering 40

Engineering Sales Start-ups Technology 40

Qualtrics

MAY 2, 2019

This crew is made up of BYU, Fordham University, AGH University of Science and Technology , University of Utah, University of Mumbai, University of Maryland Baltimore County, Akademia Górniczo-Hutnicza im. awa Staszica w Krakowie, Western Washington University, Universidad Politécnica de Valencia, and Boston University alumni.

Legal 20

Legal Finance Engineering Start-ups 20