Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Summarization: With generative AI getting more recognition, having this is almost a must on any platform. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Lumoa

JANUARY 15, 2024

This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. This omnichannel approach gives companies a chance to have a one-to-one conversation with customers on their chosen platform. One effective solution lies in conversational commerce.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Zendesk

FEBRUARY 12, 2024

Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. It spots knowledge gaps and coaching opportunities that can be used to improve agent performance and productivity, all of which results in higher customer satisfaction.

AI 144

AI Customer Expectations Customer Satisfaction CX 144

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Finance 91

Finance Customer Retention Sales Technology 91

Fonolo

JUNE 13, 2023

Luckily, when you replace hold time with a call-back, your customer satisfaction ratings go up while improving your operational efficiencies. 4 Ways Call-Backs Improve Your Call Center First, a quick refresher on some key ways call-backs improve your call center. Top 7 Problems Fonolo Call-Backs Can Solve 3.

Contact Center 104

Contact Center Social Media Start-ups Customer Satisfaction 104

Intercom

MARCH 7, 2024

Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale. A consolidated platform is far more beneficial and efficient than trying to pull data from multiple point solutions or managing separate parts of your process through specialist tools.

AI 59

AI Customer Service Engineering Voice of the Customer 59

Shep Hyken

SEPTEMBER 3, 2021

A customer experience management platform (CX management platform) can improve the quality of customer service by empowering CX agents with the data and the tools they need to provide high-quality customer service, raising agent productivity and the overall quality of service. . What is a CX management platform?

Customer Experience Management 129

Customer Experience Management Contact Center Customer Experience Engineering 129

TeamSupport

JULY 31, 2023

Integrate Your Customer Support Software Platforms By combining your customer support software systems into one, easy-to-use platform , you provide your company with the ability to generate insights and predictions in real time that can boost your performance exponentially.

Social Media 97

Social Media Customer Satisfaction Innovation Customer Service 97

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. We were also named “Best Customer Success Tool” by the Customer Success Collective ! Plus, industry experts agree.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Fonolo

FEBRUARY 14, 2023

Improve customer satisfaction With the right automation tools in place, improved customer satisfaction is sure to follow. With improved call center performance comes lower operations cost, which you can leverage to better your business. But with so many platforms to manage, things can get chaotic, quickly.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Fonolo

SEPTEMBER 19, 2018

Twitter, among other social platforms, has in recent years become a mighty digital megaphone for many frustrated (or conversely, happy) customers. That being said: Social media platforms aren’t solely used for public brand-shaming. Some familiar brands have certainly stepped up their game in this regard, much to the joy of customers.

Social Media 237

Social Media Contact Center Non-Profits Education 237

Comm100

OCTOBER 24, 2023

The Necessity of Multi-Layered Support During peak periods or major events, such as the return of the NFL, gaming platforms experience unprecedented traffic. Such platforms offer bots tailored to the unique demands of gamers, ensuring optimal player experience and delivering personalized communication. They need platforms like Comm100.

Gaming 92

Gaming Omnichannel AI Touchpoint 92

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. Read full review “Totango can help businesses to improve efficiency, drive customer satisfaction, and ultimately grow their business. We love data-driven insights.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Intercom

FEBRUARY 27, 2024

Today we are delighted to announce an exciting set of new capabilities, metrics, and improvements to the reporting features in Intercom. Improved performance tracking: These metrics enable organizations to monitor and analyze their customer service team’s performance more effectively, identifying strengths and areas for improvement.

AI 52

AI Actionable Insights Customer Service Customer Experience 52

TeamSupport

APRIL 17, 2024

Advanced Customer Analytics Understanding customer behavior, preferences, and patterns is critical for continuous improvement. Advanced customer analytics offer deep insights into your support operations and customer base, identifying trends, areas for improvement, and opportunities for upselling.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Qmatic

SEPTEMBER 13, 2023

How can companies improve the digital customer experience? As many have started to offer digital solutions, improving the digital customer experience has become one of the main priorities for service providers.

Customer Experience 91

Customer Experience Omnichannel Gaming Innovation 91

Customer Think

JUNE 22, 2023

In this digitally fast-paced life, offering customers a seamless experience for improved conversions is crucial. One platform that has emerged exceptionally over recent times is Magento 2. Customer experience is paramount in this competitive eCommerce world with evolving innovations and technologies.

Customer Experience 99

Customer Experience Innovation Technology Technology 99

Ameyo Callversations

MARCH 31, 2022

Statistically, 86% of the customers prefer to pay more for an improved customer experience. Why improving customer experience practices is essential for businesses? . The key to achieving such a conversion rate is a consistent customer experience across platforms and channels. How to Improve Customer Experience.

Customer Experience 122

Customer Experience Artificial Intelligence Omnichannel Social Media 122

SurveySensum

FEBRUARY 26, 2024

They empower companies to foster open communication, enhance employee engagement, and cultivate a culture of continuous improvement. Now, the question remains – what are the powerful employee pulse survey tools that you can choose from that will help you in improving your employee experience ?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

Comm100

MARCH 20, 2024

The rapid spread of misinformation through social media and other digital platforms has further eroded trust in government, making it difficult for citizens to discern truth from falsehood. Bridging this gap and managing expectations is a continuous challenge – but one that digital communication can significantly improve.

Government 75

Government Social Media Artificial Intelligence Legal 75

Zonka Feedback

OCTOBER 27, 2023

Nicereply is a well-known customer experience platform that is mainly designed to collect customer feedback in an effortless way. The platform enables businesses to improve support teams' performances and help them fix the issues.

Customer Feedback 59

Customer Feedback Customer Experience Customer Satisfaction 59

TeamSupport

MARCH 7, 2024

By encouraging collaboration and communication among team members, you can improve problem-solving capabilities, increase efficiency, and ensure a more consistent customer experience. This not only improves collaboration but also helps to build a strong team spirit.

Machine Learning 52

Machine Learning Customer Satisfaction Omnichannel AI 52

TeamSupport

MARCH 7, 2024

By encouraging collaboration and communication among team members, you can improve problem-solving capabilities, increase efficiency, and ensure a more consistent customer experience. This not only improves collaboration but also helps to build a strong team spirit.

Machine Learning 52

Machine Learning Omnichannel Customer Satisfaction AI 52

Customer Experience Matrix

APRIL 15, 2024

The immediate question is whether it can retain its position as a primary platform for customer data and customer-facing applications, or that role will be taken over by cloud platform vendors like Google Cloud, Amazon Web Services, and Microsoft Azure and cloud database specialists like Snowflake and Databricks.

Artificial Intelligence 45

Artificial Intelligence Machine Learning AI 45

Lumoa

JANUARY 24, 2024

Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas. Results must be meaningful from a business perspective and reveal areas for improvement.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

TeamSupport

JULY 20, 2023

This innovative solution empowers customer service teams to overcome these challenges; fostering collaboration, improving visibility, and ultimately enhancing the customer experience. This allows agents to effortlessly navigate between the two platforms and eliminates the need for toggling back and forth.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

SurveySensum

NOVEMBER 16, 2023

Brand Example SurveySensum smartly uses on-page surveys to get user opinions while they’re using the platform. This approach allows Spotify to improve its website continuously. Positioned strategically on key pages, the unobtrusive button encourages users to share their thoughts on the platform’s features and usability.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

FEBRUARY 13, 2024

So, improve your website’s visual appearance by conducting website usability surveys with SurveySensum! When users feel like your platform understands them, it creates a stronger connection. Integrate Seamless Customer Support Even with a beautifully designed platform and stellar content, issues can still pop up for users.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Customer Think

APRIL 11, 2023

Specifically, utilizing AI automation platforms in contact centers can drive down costs and improve customer experiences. Decades-high inflation and concerns of a recession have business leaders looking for ways to pursue cost-efficient growth in 2023. AI-driven automation can be a solution.

Contact Center 98

Contact Center AI Customer Experience Technology 98

TeamSupport

MARCH 28, 2024

TeamSupport’s ticketing and live chat platforms offer tools to reach your customers when and where it is most convenient for them. By adopting this malleable interaction model, you not only heighten the sense of customer control and reliability but also exponentially improve your company’s? The real icing on the cake?

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

TeamSupport

MARCH 28, 2024

TeamSupport’s ticketing and live chat platforms offer tools to reach your customers when and where it is most convenient for them. By adopting this malleable interaction model, you not only heighten the sense of customer control and reliability but also exponentially improve your company’s? The real icing on the cake?

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

SurveySensum

FEBRUARY 14, 2024

This feedback is crucial as it helps identify areas of improvement, fosters engagement, and ultimately drives the organization’s growth and success. But it’s not just for the employees – these employee feedback tools give managers and HRs real-time data to make smart decisions and improve the workplace vibe.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

MARCH 20, 2024

A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you. What is a Customer Experience Management Software?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

TeamSupport

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Intercom

APRIL 10, 2024

From your help center, conversation history, and internal articles to public URLs, PDFs, and even integration with platforms like Notion, Guru, or Confluence, Fin sifts through all of your support content to deliver the best possible answer, every time. Part of that improvement process will involve managing the source content.

AI 69

AI Innovation Customer Service Gaming 69

Shep Hyken

JULY 19, 2022

Employing Brand Advocates to Improve Customer Experience. Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service. They are invited to join the platform and be a part of the GigCX program. How does the GigCX work?

Contact Center 112

Contact Center CX Innovation AI 112