Automation: What’s Missing in Your Customer Service Strategy
CSAT.AI
NOVEMBER 17, 2022
In regard to customer service it’s using technologies instead of people to accomplish both customer facing and back end tasks. Customers are leaning into automation according to McKinsey research. Instead, 81% are more interested in using email and 62% in website/self-service in the future. Automation supports these trends.
Let's personalize your content