Hodusoft

AUGUST 15, 2022

IP PBX System: Robust and Reliable Business Telecommunication Solution. Since the pandemic, the remote work model has become the new norm for businesses. In this scenario, it has become imperative for employers to choose the most reliable mode for business communication. Today 97% of people want to work remotely.

CRM 52

CRM Sales Technology Technology 52

Hodusoft

AUGUST 15, 2022

IP PBX System: Robust and Reliable Business Telecommunication Solution. Since the pandemic, the remote work model has become the new norm for businesses. In this scenario, it has become imperative for employers to choose the most reliable mode for business communication. Today 97% of people want to work remotely.

CRM 52

CRM Sales Technology Technology 52

Hodusoft

MAY 10, 2024

Virtual call and contact centers have become the new norm in the present time instead of being an optional feature for businesses seeking flexibility in their operations. This not only promotes a better work-life balance for employees but also opens up opportunities for businesses to tap into a global talent pool. will be saved.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Hodusoft

JUNE 22, 2022

An Ultimate Guide to Choosing the Best Business Phone System. Having the right business phone system is crucial for any business. Consequently, finding the right business phone system for your business will go a long way towards ensuring that it thrives for years to come. What is a Business Phone System?

Start-ups 52

Start-ups Customer Service 52

Hodusoft

DECEMBER 30, 2021

The multi-tenant IP PBX software (Internet Protocol Private Branch Exchange) is a complete communication and collaboration solution for small, mid-size, and large-scale businesses, providing integrated internet-based telephony. Any small, mid, or large-scale business requires a robust communication system. SIP Trunking.

Omnichannel 119

Omnichannel Technology Technology Gaming 119

Hodusoft

NOVEMBER 15, 2022

Streamline Your Business Processes with the Best Call Routing System With the advancement in technology, the usage of VoIP (Voice over Internet Protocol) is growing at an exponential rate. For businesses, this has opened up a world of possibilities, which were initially incredibly challenging to manage.

Invoicing 52

Invoicing Customer Service Sales Business Operations 52

Hodusoft

MAY 18, 2022

Unlike the traditional VoIP system, today’s PBX systems comes with multiple features. . Its business-boosting functionalities play a crucial role in enhancing the connectivity in hotels. A PBX phone system is a telephone system that provides the user with a central place for making and receiving all of their business calls.

Hospitality 97

Hospitality Hospitality Customer Satisfaction Innovation 97

Hodusoft

SEPTEMBER 14, 2022

How Multi Tenant PBX Software Empowers Telecom Businesses? More than 36% of businesses have adopted VoIP technology for improving the quality of customer service. When you have distributed teams, multi-tenant PBX systems become the lifeline of your business communications. Features of multi-tenant IP PBX software.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

UJET

AUGUST 25, 2019

Contact-Center-as-a-Service (CCaaS) providers like to make big promises. Let’s go down the list: Voice. In-app VoIP. Customer support, at the minimum, requires voice and IVR. This expectation requires support teams to provide help at all times, even after business hours. Web chat (desktop and mobile). In-app Chat.

Artificial Intelligence 74

Artificial Intelligence Contact Center Customer Expectations Customer Experience 74

Hodusoft

SEPTEMBER 20, 2020

Then, you have voice broadcasting. With the right voice broadcasting software , you can simply broadcast voice recorded messages to millions in minutes and be sure that they have received and accessed the message on their mobiles. When immediacy has utmost priority there is nothing like voice broadcasts.

Government 52

Government Healthcare Artificial Intelligence Sales 52

Hodusoft

MAY 26, 2022

Providing impeccable services through tech-driven software, HoduSoft has become one of the reputed names in the unified communication industry. Gartner is a leading technology research and consulting firm acknowledged worldwide for its business software review.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

Hodusoft

NOVEMBER 1, 2020

As a revenue-generating tool, the IP PBX software is priceless for VoIP service providers. Some IP PBX software solution providers assume that the software will be used by one business entity and will bundle in as many features as possible. What features will your VoIP business need? SMS and voice broadcast.

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Hodusoft

AUGUST 6, 2019

What this means for businesses is that sticking to older legacy PSTN networks will become costlier. Switching to VoIP and a modern IP PBX software offers far more benefits than just telephony and cost savings for end-users. Reseller: VoIP service providers can create a chain of dealers through the reseller module.

Invoicing 40

Invoicing CRM 40

Hodusoft

OCTOBER 26, 2021

The one point every business harping upon over the last two years unanimously is customer experience. Any customer service leader will tell you that customer experience has always been a second fiddle— the lowest rung in the rank of elites among sales, marketing, and finance. Available both as on-premise and in-cloud service.

Contact Center 98

Contact Center Omnichannel Artificial Intelligence Machine Learning 98

Fonolo

JULY 6, 2021

Contact centers help customers get the information they need from a business while gathering valuable consumer insights through outbound and inbound communication. With this approach, businesses can support their customers worldwide while contact centers maintain their set business hours. Interactive Voice Response (IVR).

Contact Center 81

Contact Center Artificial Intelligence Machine Learning Customer Satisfaction 81

Hodusoft

NOVEMBER 9, 2022

Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. According to a Research and Markets report , VoIP market share in the UK will be worth $ 4.83 billion by 2026. What is IP PBX Software?

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Hodusoft

AUGUST 13, 2021

For businesses to generate sales leads, the erstwhile favored channels of in-person meets or phone calls are now completely replaced by online lead generation techniques. Productivity is the new mantra for businesses. . The length of service calls was looked upon as a metric. Let us work backward here.

Sales 98

Sales Engineering Education Customer Service 98

Zendesk

MARCH 9, 2023

Though both companies were hyper-focused on customer experience, the business environment for each was drastically different. “Ten years ago, if you started a business that solved a meaningful problem, somehow customers would come to you,” Fonseca says.

Machine Learning 52

Machine Learning Legal Compliance Start-ups 52

Hodusoft

FEBRUARY 28, 2020

If businesses state that they are still using the good old PSTN for communications then they are stuck in a time warp. The world has moved on to VoIP. It is not plain old PSTN PBX that businesses should use but IP PBX and that too software IP PBX. Your business suffers. VoIP communication costs less than PSTN.

CRM 52

CRM Omnichannel Customer Service 52

Hodusoft

JULY 8, 2019

When it comes to meet the robust business communication requirements, the global enterprises or MNCs put trust in us. At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Anchor Insurance operates as a composite full line insurance company.

Contact Center 40

Contact Center Omnichannel Customer Expectations 40

Hodusoft

AUGUST 27, 2019

When it comes to meet the robust business communication requirements, the global enterprises or MNCs put trust in us. At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. The Company was registered at Nigeria in 2009.

Contact Center 40

Contact Center Omnichannel Customer Expectations 40

Hodusoft

MARCH 24, 2019

When it comes to meet the robust business communication requirements, the global enterprises or MNCs put trust in us. At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Wapic Insurance Plc operates as a composite full line insurance company.

Contact Center 40

Contact Center Omnichannel Customer Expectations 40

Hodusoft

MAY 24, 2022

A Detailed Insight Into ACD (Automatic Call Distribution) System and Its Importance For Today’s Businesses. The automated call distribution software usually works with Computer Telephony Integration (CTI) systems and Interactive Voice Response (IVR) systems to intelligently direct incoming calls to the most appropriate agent.

Contact Center 96

Contact Center Customer Satisfaction Technology Technology 96

Hodusoft

DECEMBER 14, 2022

What is Business Communication? Companies that leverage technology to streamline their internal business communication can boost their employee productivity by up to 25%. Every area of business is affected by the level of communication within the organization. What is Business Communication?

Start-ups 52

Start-ups Technology Technology Contact Center 52

Hodusoft

JUNE 30, 2022

The transformation from landline phones to VoIP to unified communication software has been revolutionary. ITEXPO is one such event that holds a mirror for businesses all across the globe regarding the current and emerging ICT trends. ITEXPO is one of the largest business technology events. Streamlines business workflow.

Contact Center 52

Contact Center Technology Technology Gaming 52

Hodusoft

SEPTEMBER 30, 2018

Communication is at the core of business operations. Businesses have confessed IP PBX benefits are several. It pays for the service and helps to generate higher outcomes. Service providers have the benefit of advanced charge facility, rate card, and bill design facilities all of which may be managed through a dashboard.

Legal 40

Legal Contact Center Technology Technology 40

Hodusoft

AUGUST 4, 2021

As things change in the post-vaccinated world, business leaders need to find a way of adapting to the ‘new normal. Majority of the call and contact center organizations in the past have focused on on-site workforce technologies, overlooking remote service as sizable workers reported to the office every day. Remote agent.

Technology 98

Technology Technology Contact Center CRM 98

Hodusoft

MAY 5, 2019

When a business has a large volume of calls, sometimes it is difficult to manage the superior customer experience for all customers on call. We have created a contact center software called HoduCC that allows you to manage large call volume with optimal customer service efficiently and effectively. GUO Transport Company Ltd.

Transportation 40

Transportation Contact Center Omnichannel Business Growth 40

Hodusoft

SEPTEMBER 14, 2021

It is their faith that energizes and pushes us to work harder,” the company Co-Founder and Chief Business Development Officer Kartik Khambhati said on the latest development. . Telemarketing for businesses today. To achieve this, small businesses need automation. Telemarketing has existed for ages.

Contact Center 98

Contact Center Sentiment Analysis Omnichannel CRM 98

Hodusoft

FEBRUARY 21, 2019

At first glance it would seem that IP PBX, which is a VoIP replacement for standard PSTN based PBX, is suitable only for business enterprises. However, the many inherent features of IP PBX, especially when it is hosted multi-tenant solution, makes it ideal for telecom carriers and VoIP service providers.

Omnichannel 40

Omnichannel 40

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

UJET

APRIL 1, 2020

Voice calls over PSTN and in-app VoIP, in-app chat and website chat, and email and community forums. If there is a frequent, but low urgency issue that is solved with a self-service solution, create the support page and route it through the IVR queue. How can customer support teams handle these surges in support requests?

E-commerce 100

E-commerce Start-ups Customer Experience 100

Fonolo

JANUARY 9, 2019

Some themes that are rattling in my head for the coming year: Voice: A Love-Hate Relationship. It’s weird how we’re running towards voice when it comes to person-to-device: “Everyone has a smart speaker!” “Voice-first is the future!” Apple Business Chat is moving slow as molasses. Investing in Agents.

Contact Center 70

Contact Center Artificial Intelligence Outlook AI 70

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. BPO contact centers are equipped with specialized knowledge in financial products and services. percent from USD 90.57 billion by 2030.

Contact Center 52

Contact Center Compliance Social Media AI 52

Callminer

APRIL 23, 2019

To ensure the quality of customer service. By removing all sensitive data without sacrificing the context of conversations, companies can get the full benefits of customer engagement and speech analytics solutions to boost customer service and agent performance while simultaneously maintaining compliance.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Hodusoft

JULY 6, 2022

Top Call Routing Strategies to Improve Customer Experience An exceptional customer experience is critical to a business’ immediate and long-term success. Today, 83% of customers expect to engage with someone when contacting a business. Call Routing System: What is it and How Does it Work?

Customer Experience 59

Customer Experience Contact Center Customer Satisfaction Omnichannel 59

Fonolo

APRIL 2, 2019

One of our goals with the Fonolo blog is to expose our readers to a broad range of voices on a broad range of topics. Last month’s Enterprise Connect conference was Amy’s debut appearance as part of the Cisco Collaboration team (the division that includes their call center business). What’s Inside: The Role of the Voice Channel.

Contact Center 78

Contact Center Customer Service AI Engineering 78