Totango

FEBRUARY 23, 2024

The first months in a leadership position are critical to setting the tone for your future with the organization. On a recent episode of the MarTech Podcast, Karen talked about her first 60 days at Totango and the steps she took to ensure a smooth transition and set herself and her newly united team up for success.

Start-ups 98

Start-ups Business Growth Sales 98

Customer Think

DECEMBER 20, 2023

As the new year rolls in, we embark on goal setting with good intentions and enthusiasm. We might attend a goal setting workshop. We create a vision board. All good tactics and strategies EXCEPT they won’t work unless you do one thing: Make a decision. Get rid of wishy-washy words and phrases such as “I […]

Sales 59

Sales 59

Intercom, Inc.

AUGUST 18, 2022

When you reach senior level on an engineering track, you’re expected to be optimal in your hard skill set. But the idea is that, when you reach senior level, we expect you to be optimal in your hard skill set. You subscribe to Algolia and pay your monthly or yearly fee for a set of features that you’re told work well together.

Engineering 204

Engineering Start-ups Machine Learning Education 204

Futurelab

APRIL 4, 2023

As those who follow me know, I am quite passionate about Voice of the Customer (VOC) Programmes being set up correctly to drive action, engagement and ROI. I have given many speeches, presented at least 50 webinars in 3 languages and given advice to dozens of companies around this topic. In 2020 we also dropped a first whitepaper around this.

VOC 130

VOC NPS Voice of the Customer 130

Futurelab

APRIL 4, 2023

As those who follow me know, I am quite passionate about Voice of the Customer (VOC) Programmes being set up correctly to drive action, engagement and ROI. I have given many speeches, presented at least 50 webinars in 3 languages and given advice to dozens of companies around this topic. In 2020 we also dropped a first whitepaper around this.

VOC 130

VOC NPS Predictive Analytics Actionable Insights 130

Shep Hyken

SEPTEMBER 1, 2021

These companies are setting the bar higher. One company that has been continually setting new standards and forcing all companies to step up is Amazon. The post Amazon Sets the Standard for Every Business appeared first on Shep Hyken. That’s nothing new. They’ve been doing it for decades. Follow on Twitter: @Hyken.

B2B 129

B2B Healthcare Retail Gaming 129

Intercom, Inc.

MARCH 4, 2019

We’ve written more about setting effective goals here. “These five minutes set your team up to do the right work all week long” Set aside time on Mondays to review your team’s goals. Looking back, this makes it easier to remember what everyone set out to do and whether they were able to achieve it.

Engineering 202

Engineering Customer Experience 202

Customer Think

DECEMBER 13, 2023

The first step in setting realistic revenue growth goals is to identify where your current revenue […] Source: Shutterstock Establishing objectives is an integral part of any business planning process, and some of those goals inevitably relate to revenue growth.

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Customer Think

AUGUST 14, 2021

Set your CCO up with authority Recently I wrote about a friend of mine, a Chief Customer Officer who was struggling with breaking through to her leadership colleagues the importance of taking actio.

Customer Experience 112

Customer Experience 112

Help Scout

AUGUST 22, 2023

Understanding the psychology behind setting and meeting goals will help you focus on what matters and improve productivity. Read the full article

75

75

The DiJulius Group

OCTOBER 2, 2023

Read Full Article The post How To Identify Talent: 7 Key Traits That Set Emerging Leaders Apart appeared first on The DiJulius Group. A leader’s emotional commitment is about taking on the company success as a personal crusade.” – Stan Slap When entrepreneurs start a company, they.

Customer Experience 91

Customer Experience 91

Customer Think

FEBRUARY 6, 2023

Source: Pexels As a leader, picking your head up out of the day-to-day to set high level goals is critical for moving your business or team forward. However, the act of setting a goal – one that’s attainable, measurable and has a direct impact on your business – can be daunting. Increasing revenue by XX%, […]

Customer Loyalty 105

Customer Loyalty 105

Fonolo

JUNE 7, 2022

Setting goals with your contact center agents will support your most important profit driver: your customer base. How to Effectively Set Goals with Your Call Center Team. Here are a few ways to involve your agents when setting a goal for your call center. But that’s not true: they’re connected. Common customer complaints.

Customer Service 81

Customer Service Net Promoter Score Contact Center Finance 81

Totango

APRIL 18, 2023

The post Totango AI innovations set to boost customer success productivity appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Register for the May 4th event here. Totango’s automated integrations and AI assistant features are rolling out in beta in Q2.

Innovation 99

Innovation AI Engineering Sales 99

Help Scout

AUGUST 22, 2023

Setting customer service goals improves your team. Here are 7 examples of SMART support goals to help you achieve greatness. Read the full article

Customer Service 75

Customer Service 75

Totango

NOVEMBER 10, 2023

If you create a journey that maps to the optimal for a particular segment, then you know that journey maps to the expectations you’ve set for that segment. Setting your customer success team up to drive next-level results appeared first on Best Customer Success Blog: Articles for Enterprise Growth. It’s prescriptive. …

Customer Journey Map 98

Customer Journey Map Construction Touchpoint B2B 98

ClientSuccess

DECEMBER 5, 2022

Here are a few tips for setting up and running an effective CAB: • Get the right mix of individuals. By having a clear set of expectations and goals in your CAB’s charter, SaaS companies can gain valuable insight into how their customers are using their products and where they are headed. Find customer champions.

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87

CX Network

JUNE 15, 2023

How chatbots and large language models are providing automated customer contact resolution, empowering businesses and agents with the tools and data they need

Contact Center 136

Contact Center AI 136

Fonolo

JUNE 7, 2022

Setting goals with your contact center agents will support your most important profit driver: your customer base. How to Effectively Set Goals with Your Call Center Team. Here are a few ways to involve your agents when setting a goal for your call center. But that’s not true: they’re connected. Common customer complaints.

Customer Service 67

Customer Service Net Promoter Score Contact Center Finance 67

Doing CX Right

JANUARY 7, 2024

The post Setting the Bar – How to Become a Category Of One Business appeared first on Doing CX Right. Customer service experts Joe Calloway and Stacy Sherman discuss how to transform your business into a 'Category of One." They share expert guidance on differentiation, customer-centricity & exceptional leadership.

CX 52

CX Customer Service 52

Fonolo

MAY 11, 2021

This is why setting and managing customer expectations and their perceptions is key. Setting expectations can ultimately protect your brand from online backlash. Here’s a complete guide on how to set and improve upon customer expectations for your business, big or small. Why is setting customer expectations important?

Customer Expectations 108

Customer Expectations Social Media Education Customer Service 108

Customer Think

OCTOBER 19, 2023

Historically, […] The post The stakes are set to get higher in onsite search experience first appeared on Adrian Swinscoe. Whenever we are presented with a question that we don’t have the answer to or a situation that is unfamiliar to us, we seek help.

Customer Experience 59

Customer Experience 59

Help Scout

AUGUST 22, 2023

If you’re setting up a new help desk, follow this step-by-step guide and checklist to ensure it goes smoothly for your customers and team. Read the full article

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75

Intercom, Inc.

DECEMBER 1, 2021

Setting and maintaining these high standards means incorporating written communication into your coaching plan. This small tweak to our onboarding has played a huge role in changing most sellers’ perception of email in the sales process, and setting clear expectations from the very beginning. . GEMS: Our email coaching framework.

Sales 118

Sales CRM Construction Start-ups 118

Customer Think

FEBRUARY 18, 2024

In this 2:56 video, Steven Rosen and Colleen Stanley discuss the need for sales managers to go beyond setting sales goals and to define learning goals for their teams. They share how organizations can align learning goals with sales goals and invest in training and resources to support their salespeople.

Sales 45

Sales 45

Hodusoft

JUNE 21, 2023

A Complete Guide to Setting Up a Call Center Are you planning to set up a call center? This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. How to set up a call center? In the U.S.

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

ClientSuccess

AUGUST 16, 2021

The foundation of good corporate planning starts with setting your week up for success, clearing your head, and planning. How to set your week up for success. As many know already, having a productive Monday is critical to set the rest of your week up for success. By setting your schedule straight and planning.

Start-ups 61

Start-ups 61

Customer Think

MARCH 16, 2023

The retail industry is constantly evolving, and technology has played a significant role in this change. One of the most notable advancements in the retail industry is the use of digital signage.

Retail 118

Retail Technology Technology Customer Relationship 118

Lumoa

APRIL 7, 2022

Setting industry NPS benchmarks Some markets never reach high NPS scores for one reason or another, and it’s particularly relevant for companies in these markets to consider using the benchmarking method to assess their NPS score if they want to get an accurate and informative picture of how they compare to competitors.  .”

NPS 83

NPS Net Promoter Score CEM Customer Satisfaction 83

Help Scout

AUGUST 22, 2023

The benefits of setting big goals go beyond what happens when you achieve them. Read the full article

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87