Remove share-course-with-learners
article thumbnail

Help phone customers faster with visual communication

Inside Customer Service

In this post, I'm going to share three techniques you can use to solve this problem when serving customers via phone, email, or chat. Many ask for help on the course's Q&A page, where I don't have the option of attaching a screenshot. I try to guide them with visual words since I can't share visuals. It's equally muddled.

article thumbnail

Role of Online Assessments in Creating Learning Pathways

ProProfs

In the 21st century, training instructors are shifting from traditional learning methods to modern approaches where learners can consume the same materials in a self-paced and flexible manner. Learning pathways are one such method that has become extremely important for upskilling learners. . Wondering what a learning path is?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Make Virtual Training Sessions Interactive

ProProfs

In the course of virtual training, your virtual audience may, at times, feel isolated due to the lack of real face-to-face contact. These elements minimize distractions, improve engagement to reduce the feeling of isolation among learners and make knowledge retention easier. Pay Attention to Course Design.

Gaming 98
article thumbnail

Benefits of Including Exams in Your Online Training Course

ProProfs

To make courses online as engaging and beneficial as possible, it’s important to include several assessment tools. These may come in the form of formal or informal assessments that may or may not count toward the final score of course participants. The type of assessment that a course uses should be consistent throughout the training.

Outlook 87
article thumbnail

How to Create the Best Online Certification Programs

ProProfs

They can help assess an individual’s understanding and retention of the course material. This allows individuals to continue working or managing other responsibilities while pursuing their certification course. We’ll share a case study to explain this. Wondering how and why?

article thumbnail

Welcome Aboard! 7 Tips for Building CX into New Employee Onboarding

CX Accelerator

Given that new employee onboarding is a critical time in the life of an employee, I challenged the CX Accelerator community to share two to three things their companies are doing right now, or need to do better in the future, to ensure that new employees are bought in to supporting customer experience (CX) efforts.

CX 296
article thumbnail

Guest Post: How to Use an LMS for Employee Skill Development

Shep Hyken

Most online employee training software includes collaboration tools such as file sharing, discussion groups, and virtual meetings. Moreover, they can share feedback with one another and brainstorm ideas together. . We are in the middle of a skills gap crisis. Here’s why: . Offers Collaboration Tools that Improve Teamwork .

138
138