Uniphore

OCTOBER 14, 2021

A big part of accomplishing that mission is using advanced Natural Language Technologies (NLT) to drive innovation in every industry. Its 2021 Hype Cycle for Natural Language report focuses on the latest, critical NLT innovations and how IT leaders should explore and integrate each of these capabilities into their technology stack.

Technology 182

Technology Technology Machine Learning Innovation 182

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

Technology 216

Technology Technology Engineering Start-ups 216

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. Digital transformation isn’t just about integrating digital technology into all areas of a business.

Innovation 98

Innovation Gaming Customer Satisfaction Start-ups 98

Win the Customer

MARCH 22, 2021

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. The following are four essential technologies for small businesses.

Technology 188

Technology Technology Finance Start-ups 188

Intercom, Inc.

MAY 11, 2022

Keeping things simple leads to solutions that are easier to build and maintain, and more intuitive for our customers. That means going right back to the fundamentals of every problem and solution, but it ultimately increases understanding, speeds up your organization, and allows you to learn faster by collecting customer feedback as you go.

Engineering 145

Engineering Start-ups Innovation Technology 145

Fonolo

JANUARY 5, 2021

You’ve probably heard of ‘ virtual queuing ‘ or perhaps heard of ‘virtual hold,’ which is a branded virtual queuing solution from VHT. What is virtual queuing technology? It’s the most basic type of call-back or virtual queuing technology you can choose. The Benefits of Virtual Queuing Technology.

Technology 143

Technology Technology Contact Center Customer Satisfaction 143

Customer Think

JANUARY 3, 2024

Using ILA, users can speak, spell aloud or type their words and the entire conversation is immediately communicated to the other party in their chosen language

Technology 59

Technology Technology AI 59

Customer Think

NOVEMBER 3, 2023

Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks to AI. This post explores how businesses can embrace omnichannel experiences, self-service solutions, and data-driven personalisation to create amazingly seamless and unforgettable customer journeys.

Technology 80

Technology Technology Omnichannel AI 80

TeamSupport

JANUARY 9, 2024

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. Ever wonder what customer service looked like 50 or 60 years ago?

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

ClearAction

JULY 20, 2023

Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Why We Expect a Lot from Customer Success Technology Why?

Technology 62

Technology Technology Outlook B2B 62

Qmatic

NOVEMBER 8, 2023

Today, patients expect to receive patient-centered healthcare along with technologies that improve the patient journey and quality of care.

Healthcare 75

Healthcare Technology Technology 75

Intercom, Inc.

SEPTEMBER 22, 2022

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Forrester New Wave reports are guides to emerging technology spaces or solutions, in which they compare the vendors and evaluate them on certain transparent criteria.

Machine Learning 104

Machine Learning B2B Engineering Technology 104

DMG Consulting

JULY 2, 2018

Best Practices for Managing Cloud Technology Solutions. Companies that purchase premises-based solutions typically have security concerns about the cloud, or they have a large installed base of on-premises systems and do not want to swap them out or operate in a hybrid environment. By Donna Fluss.

Technology 67

Technology Technology Contact Center Customer Relationship Management 67

Fonolo

FEBRUARY 16, 2021

Contact center technology has come a long way since its early years as a jury-rigged air traffic control system. The pandemic has hastened many call center trends and compounded technological developments. Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

DMG Consulting

FEBRUARY 8, 2024

AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.

Contact Center 48

Contact Center Technology Technology AI 48

Fonolo

SEPTEMBER 23, 2021

Virtual hold technology has resolved this dreaded game of cat and mouse. Also commonly referred to as call-back technology, this tool frees customers from having to wait on hold by allowing them to request a call from a live agent at a later time. The post 5 Reasons to Invest in a Virtual Hold Solution first appeared on Fonolo.

Contact Center 99

Contact Center Technology Technology Gaming 99

Fonolo

JANUARY 26, 2021

Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding out on you. Virtual queuing technology has a long history. As this was all relatively new technology, people had no idea what high call volume looked like or what to do with it. The first call center tech was analog wires.

Technology 108

Technology Technology Legal Start-ups 108

Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Execs In The Know

SEPTEMBER 28, 2021

Technology Basics. Conversational AI is the set of technologies behind automated messaging and speech-enabled applications that offer human-like interactions between computers and humans. For your business, this means that there should be resources dedicated to the upkeep of the technology so that it operates at the highest level.

Technology 98

Technology Technology AI ML 98

Customer Think

JUNE 6, 2023

In the fast-paced digital era, traditional software development is being disrupted by a groundbreaking phenomenon: no-code solutions. With benefits that range from accelerated development cycles to cost-effective resource allocation, the no-code movement is revolutionizing industries across the globe.

Technology 110

Technology Technology 110

Totango

APRIL 5, 2022

This raises the question, how do you find the best NPS software solutions? First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. NPS software is the technology that facilitates the collection and practical application of Net Promoter Score data.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

TeamSupport

APRIL 15, 2021

Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment. Marketing and Technology. Technology is making an increasingly significant contribution to customer service. High Touch Technology. Enhanced Customer Support.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

Hodusoft

FEBRUARY 4, 2024

Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. They will provide live demos and information on HoduSoft’s advanced communication solutions.

CX 52

CX Omnichannel Contact Center Social Media 52

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

Fonolo

MAY 25, 2022

Employing the right technology for your contact center’s specific needs can cut call center costs incrementally, leading to more productive call center agents who stick around longer and improved customer satisfaction (CSat) scores. 5 Technologies to Help You Cut Call Center Costs. Omni-channel solutions. Voice call-backs.

Technology 87

Technology Technology Contact Center CRM 87

Fonolo

DECEMBER 2, 2021

Though contact center technology has revolutionized the way agents are able to work remotely, managers and directors are still catching up when it comes to finding and implementing strategies to balance staffing needs. So, what’s the solution? Contact center technology to help manage call volume. Plus, so much more.

Contact Center 95

Contact Center Technology Technology Retail 95

Lumoa

JUNE 14, 2023

Solutions to Improve Negative NPS Score All is not lost, though. The digital age has ushered in a host of incredible technological marvels, greatly enhancing the customer service landscape. Start by recognizing the cause of your negative NPS score and then work your way up to developing strategies and solutions to address those issues.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Neosperience

FEBRUARY 27, 2023

For this series of reasons, in a scenario that is still delicate and complicated by the coexistence of various factors of instability, territorial valorization has to deal with digitization and must adopt new technologies, individually integrated and customized. Technology can offer valuable help in this context.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Fonolo

NOVEMBER 4, 2021

Plus, the work-from-home landscape has also changed the way contact centers use call center technology and software as well. Incompatible technology and agent training. COVID pushed us towards the remote call center , requiring new or updated call center technology for many businesses. Cloud-based technology.

Technology 87

Technology Technology Contact Center Artificial Intelligence 87

Fonolo

FEBRUARY 2, 2021

Some, like the move to cloud-based contact center technology , were hastened in the last year. Here are some of the ways call center trends around technology have changed. Major Call Center Technology Trends in 2021. As FCR becomes a bigger priority, this kind of technology will take off. Voice-to-message technology.

Contact Center 91

Contact Center Technology Technology Omnichannel 91

Fonolo

MAY 19, 2022

Contact center technology is a key component of the way your business functions. From good old headsets to online chat functionality, social media posts, and cloud-based management systems, the contact center technology your company employs makes a big difference to customer satisfaction (CSat) scores and agent retention. Visual IVR.

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

Fonolo

JUNE 3, 2021

That’s where call-back technology comes in. If you aren’t familiar with call-back technology and its benefits, we’ve put together a quick list so you can explore the benefits of this popular tool. If you’re in the market for call-back technology, cloud-based call-backs are your best bet. Call-back technology is totally secure.

Technology 136

Technology Technology Contact Center Customer Satisfaction 136

Aquire

JULY 23, 2021

To help you, we created a list of common ecommerce problems and solutions you can try. Solution: Take proper steps to verify online shoppers’ information. Solution: To create an omnichannel strategy that works, think about potential customer needs, and implement the right customer experience technology.

Manufacturing 98

Manufacturing Retail Omnichannel Touchpoint 98

Hodusoft

AUGUST 21, 2023

HoduSoft Participating in The 11th CNC EXPO 2023- Showcasing Cutting-Edge Communication Solutions In today’s increasingly interconnected world, businesses must be equipped with advanced communication solutions. Effective communication solutions are the cornerstone of success for businesses across various industries.

Contact Center 52

Contact Center Innovation Manufacturing Omnichannel 52

Logicalware

FEBRUARY 11, 2024

They wanted a solution that would improve their way of providing support to different resident groups, enhance their usability for agents, and fit their council budgets. The post Building trust through technology: How Sutton Council delivers on their promise of effortless CX appeared first on Puzzel United Kingdom.

Technology 59

Technology Technology CX Omnichannel 59