Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Intercom, Inc.

FEBRUARY 24, 2021

Well, it’s not quite that simple – despite the influx of customer conversations, it can be hard to derive meaningful insights from all that data. Rather than losing time to ad-hoc deep-dive analysis, your team will have a detailed understanding of the scale of customer needs and the particular topics where they need more support.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

Zendesk

OCTOBER 31, 2023

Sentiment analysis, developed with UK government backing specifically for how people talk rather than how they type, is applied to both the caller and the agent or agents as the call progresses. Real time reporting uses data from integrations to generate aggregate reports with detailed breakdowns for complete visibility on your spend.

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

InteractionMetrics

AUGUST 8, 2023

Clients ask me these questions all the time: “For a precise analysis, won’t it be expensive to examine every customer comment?” “How Examining every comment or getting feedback from every customer is simply unnecessary for achieving accurate data. In fact, if you fail to sample your data, you may inadvertently skew your results.

CX 52

CX Manufacturing Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 10, 2023

A website feedback tool is a platform that allows businesses and website owners to collect, analyze, and act upon feedback and data from visitors or users of their websites. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Lumoa

NOVEMBER 3, 2022

We recently had a webinar hosted by That Cool Man Garen, where he covers the Lumoa Integrations Hub and how it can be used to pull over your own data, your competitors data, and own the market! Hint: its a feature, not a bug. Check it out now ! Otherwise, there will be no major webinar for December, with it being the holiday season.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

SurveySensum

FEBRUARY 18, 2022

What is survey data analysis? Why should you analyze survey data? How to analyze survey data? Analyzing Quantitative data. Analyzing Qualitative data. Comparing Feedback Data with Operational Data. Presenting survey data results. That’s where survey data analysis comes in.

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. This will more easily allow our customers to transform their data into valuable performance reports and business insights. Finding the personal in the data.

Construction 231

Construction Retail Technology Technology 231

CSAT.AI

FEBRUARY 22, 2023

Plus they need to be trained on a specific data set. Predictive Analytics Using past data to discover patterns that can be used to predict future customer behaviors, preferences, future spend and even customer lifetime value (CLV) can help your company stay ahead of the customer retention game. with customization options.

AI 85

AI Sentiment Analysis CX Predictive Analytics 85

Win the Customer

AUGUST 8, 2023

Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback. This data is then aggregated and analyzed to identify trends, common pain points, or areas of praise.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

SurveySensum

NOVEMBER 24, 2023

Challenge with NPS The first step to improving the NPS score is to analyze the data the right way. They get overwhelmed by the number of responses because they do not have any efficient tool to process such a huge number of data. In tag analysis, you will see how the platform can tag every comment automatically.

Text Analytics 52

Text Analytics NPS Customer Retention Net Promoter Score 52

SurveySensum

NOVEMBER 24, 2021

Categorize Responses by Creating Tags. Identifying Top Customer Complaints from the Trending Tags. Step 1: Categorize the NPS Responses by Creating Tags. After shooting the NPS survey, once the open-ended responses start rolling in, start categorizing responses into tags. You can create your tag list according to the.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

SurveySensum

MARCH 1, 2024

Well, this is a classic example of an NPS analysis gone wrong. Well, after implementing the NPS program in over 40 organizations, I’ve created a list of 6 rookie blunders that you must avoid to keep your NPS Analysis fool-proof! 6 Common Rookie Mistakes in Net Promoter Score Analysis 1. What does this lead to?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

InteractionMetrics

DECEMBER 8, 2023

How will you act on the data? Truth A: Not All Data is Equal Analysts often treat all dimensions of the customer experience as equally important. To avoid this mistake of treating all data equally, use a weighting factor. Then, add those priorities into your analysis. They aren’t! Then, rework your questions accordingly.

Customer Feedback 52

Customer Feedback Construction Mystery Shopping Net Promoter Score 52

Zendesk

JANUARY 31, 2024

Using this connector, you can bring key actions from Zendesk into your workflows like creating a ticket, updating a ticket, and adding and removing tags. Correlate what you saw on the frontend in the Session Replay to telemetry metrics: backend APM traces, browser debugging tools, performance data, and more. Arrivy Inc.

Sentiment Analysis 52

Sentiment Analysis AI Gaming Sales 52

Zendesk

DECEMBER 14, 2023

Key features include automatic generation of label tags for your articles, identification of outdated articles, AI-powered analysis of content readability and rewriting suggestion, and automatic translation of content into multiple languages. ChatGPT 4 Auto Tag (Support) is a Zendesk plugin focused on intelligent Auto-Tagging.

AI 52

AI Social Media Compliance Contact Center 52

CSAT.AI

MAY 3, 2023

5) Improper Tagging When an agent doesn’t use a quality tag the ticket can either be handled by the wrong agent, be shuffled to the wrong place or be lost. As mentioned in our previous article, keep the number of tag options manageable and well thought out. All of this affects mean resolution time and CSAT.

CX 77

CX Sentiment Analysis AI Customer Relationship 77

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. It must-have features that support you in 3 core functional areas: Data Collection.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Zendesk

JUNE 25, 2021

By supporting service desk teams through historical ticket analysis and auto-classification of tickets, TicketIQ reduces MTTR, bounce rates, and ticket misclassification. Omnata Connect (Support) for Zendesk Support, displays contextual information in the ticket sidebar, sourced directly from your data warehouse.

Contact Center 52

Contact Center E-commerce Data Entry AI 52

SurveySensum

NOVEMBER 13, 2023

These versatile customer feedback tools offer the flexibility and accessibility needed to collect customer feedback anytime, anywhere, enabling you to make data-driven decisions, enhance mobile customer experiences , and refine your strategies. Enter mobile survey tools. Budget: Check to see if the tool fits your budget or not.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Lumoa

APRIL 14, 2023

is neutral Note that this feature is only available to data that has a score. If you are viewing open ended or conversational data, then this feature will not be available. Lumoa Popup surveys can now accept tags ???? These can be configured to trigger when you want them to, and now you can send background data through them!

Touchpoint 83

Touchpoint Actionable Insights Start-ups Customer Survey 83

Zendesk

JANUARY 30, 2023

In this article, we’ll explore how customer sentiment analysis helps boost the customer experience by elevating the second piece—VOC. You’ll come away knowing everything you need to get started with customer sentiment analysis and to provide an excellent experience for your customers. What is customer sentiment analysis?

Sentiment Analysis 52

Sentiment Analysis Customer Experience VOC Social Media 52

SurveySensum

NOVEMBER 23, 2023

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. Customer Segmentation The best NPS tool will segment your customers into three categories, namely, promoters, passives, and detractors amongst other segments such as tags, demographics, etc.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 27, 2023

That’s where we come in with this blog exploring how to simplify the complex task of in-app feedback analysis by resolving these common 7 challenges. 7 Challenges in In-App Feedback Analysis Here are the challenges that most encounter while analyzing the gathered in-app feedback. Well, this is a hectic task.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

SixteenVentures

AUGUST 26, 2020

All others bring data.” – W. You must bring data, and those data (because ‘data’ is plural) should roll up to a monetary value, which is the language business executives speak. Tag those that match the current Bad-fit definition as, well, Bad-fit. And whatever other data points you come up with.

Sales 128

Sales Start-ups Customer Acquisition 128

InteractionMetrics

JANUARY 23, 2024

Daily Data Program : A continuous survey that gathers responses, usually at the close of an interaction, such as a repair, an order, or a help desk call. List size impacts your Text Analysis too. Here are some of the steps list formatting typically follows: Remove duplicate data. Average Project Fee: $12,000 to $35,000.

Customer Survey 52

Customer Survey AI B2B CRM 52

SurveySensum

JUNE 13, 2021

Harness data analytics. They need to devise ways to use the data to improve CX. Harness Data Analytics . If you torture the data long enough, it will confess to anything. This one quote shows how powerful data analytics can be. Here are some such marketing strategies to expand your CX strategy. Leverage automation.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Callminer

MAY 17, 2018

Review Existing Data. If you currently struggle with a high number of callbacks and you track call data, set aside time to review and analyze. Speech analytics can also be used to uncover additional routing criteria based on trends and root cause analysis. What are the main reasons for call-backs? Monitor Call Outcomes.

Contact Center 159

Contact Center Customer Satisfaction Sales 159

SurveySensum

FEBRUARY 28, 2024

These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. Data Insights : Your feedback tool should be more than a survey maestro; it should be a data wizard. Text Analysis Harness the capabilities of AI-driven Text analysis.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond. Pricing: $99 per month.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Zendesk

AUGUST 30, 2022

Arm your agents with this data so they can provide more relevant answers. Export all Zendesk Support data related to tickets, ticket metrics, agents and users, satisfaction ratings, comments, organizations, etc., Yext User History. The component displays all of the actions a customer has taken in Yext search.

Social Media 98

Social Media Sentiment Analysis Machine Learning Technology 98

DMG Consulting

OCTOBER 6, 2023

These models use neural networks to find the patterns and structure in the data and apply it to generate original content which is intended to appear as if it has been created by a human being.” Training Data Is Key The underlying training data leveraged by the solutions is essential for the application’s success.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Intercom, Inc.

SEPTEMBER 7, 2022

Intercom dynamic content leverages your existing customer data to allow you to create highly targeted rules, so you can be sure your posts reach the right audience at the right time. Increased functionality in Survey reports for better data analysis. Manage common actions at scale by exporting macro usage.

NPS 118

NPS Omnichannel Education Customer Relationship 118

SurveySensum

JANUARY 12, 2023

Coming to the analysis, Google Forms offers your reports in pie charts and graphs but that’s it. You’d need to tag the data manually and create the reports which will take hours of your time. . Feedback Analysis. Google Forms doesn’t offer any functionality to analyze such data. Limited analytics .

NPS 52

NPS Touchpoint Text Analytics Customer Survey 52

InteractionMetrics

OCTOBER 25, 2023

Objective DEI survey questions helped Orange County Fire Authority build its programs based on science-driven data. Start with Facts Coming from a scholarly background, Julián knew that without a data-driven approach to gathering employees’ thoughts and opinions, the chances of a DEI program successfully taking hold would be limited.

52

52

SurveySensum

MARCH 15, 2024

A market research tool is a software or platform designed to assist businesses and researchers in gathering, analyzing, and interpreting data related to markets, consumers, and competitors. Statista With a focus on data visualization and market research, Statista is among the best tools for conducting market research.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. This list is created after a detailed analysis of each tool’s features, price, pros, and cons. Like any other great tool, GetFeedback also has some limitations.

NPS 52

NPS Social Media Text Analytics Outlook 52