Ameyo Callversations

MAY 17, 2021

Businesses that were looking at remote working for the short term are now facing a shake-down. During the first wave of the pandemic, many contact center owners looked for short-term solutions to overcome the challenges of remote working, especially those faced by remote agents. Agent Empowerment with the right technology.

E-commerce 98

E-commerce Contact Center Government Omnichannel 98

Intercom, Inc.

NOVEMBER 17, 2020

“We were facing a database scalability problem, and decided to confront it by transitioning to sharded databases” This is the story of how we responded when it became clear that one of those pragmatic earlier choices needed to be confronted, and how we dedicated the time and resources to finding a long-term solution.

Engineering 151

Engineering Start-ups Construction Technology 151

Zendesk

MAY 19, 2022

Many sales terms sound interchangeable when, in fact, they mean drastically different things. That’s why we compiled a list of the 100 most useful sales terms every salesperson needs to know. That’s why we compiled a list of the 100 most useful sales terms every salesperson needs to know. A few basic sales terms.

Sales 98

Sales Non-Profits B2C CRM 98

Shaun Belding

MARCH 8, 2021

Customer service training needs to be on your short-term bucket list Reprinted with permission from Winning at Work Back in the olden days — say, five years ago — customer experience was recognized as the great competitive differentiator. The experience organizations provided for customers was a powerful force that made them stand out.

Customer Service 130

Customer Service Customer Experience 130

Intercom, Inc.

FEBRUARY 19, 2018

Moving fast and breaking things as a modus operandi is a sure way to a broken spirit over the long term. At Intercom we think slightly differently and operate by a more robust core value: move fast and optimize for the long term. The post Move fast and optimize for the long term appeared first on Inside Intercom.

Engineering 210

Engineering Customer Feedback Event Production 210

Customer Think

MAY 24, 2023

Businesses have finally learned what publications knew for years: The subscription model works. However, it takes more than a great idea to grow to the likes of a subscription-based company like Spotify or HelloFresh. It takes strategic planning, including putting an emphasis on initiatives that encourage subscribers to stick around.

Customer Loyalty 111

Customer Loyalty 111

Futurelab

FEBRUARY 1, 2021

Here’s an uncomfortable – yet indisputable – truth: you are in business to create and to nurture customers. Without customers – and especially without employees to create your products and to serve your customers – you have no business. Regardless of company size, region, industry, etc.,

Technology 246

Technology Technology Customer Experience 246

The DiJulius Group

AUGUST 9, 2023

Read Full Article The post 125: Learning to Live Life on Your Own Terms appeared first on The DiJulius Group. From launching the revolutionary non-profit “Back on My Feet” – a transformative running club for the homeless, to founding one of the.

Non-Profits 52

Non-Profits 52

cxservice360

AUGUST 24, 2023

The ability to collect, analyze, and implement customer insights can unlock The post Customer Feedback Strategy for Long-Term Loyalty appeared first on CXService360. Acting on customer feedback has become a crucial component of success for businesses worldwide.

Customer Feedback 40

Customer Feedback Customer Experience 40

CSAT.AI

JUNE 14, 2022

Just kidding (sort of), but the length of time a customer waits has an impact on many other metrics like AHT, CES and CSAT (see those terms below). These are some basic QA metrics and terms for contact centers. The post What Are the QA Metrics and Terms in a Call Center? Average Talk time (ATT). After Call Work (ACW).

Net Promoter Score 84

Net Promoter Score NPS Contact Center Social Media 84

Doing CX Right

DECEMBER 31, 2021

The post Increasing Trust For Long Term Customer and Employee Relationships appeared first on Doing CX Right. Charles Green, author, and creator of the Trust Equation™ explains how to build trust and be a better leader to gain a sustainable competitive advantage.

CX 69

CX Customer Experience 69

Customer Think

MARCH 31, 2023

By George Korizis and Jon Glick During times of economic uncertainty, supply chain disruptions and an ever-shifting talent market, fostering and strengthening relationships with customers has never been more important for a brand’s survival.

Customer Loyalty 83

Customer Loyalty Omnichannel Customer Experience 83

Execs In The Know

JULY 1, 2021

On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing , an exclusive, virtual event dedicated to exploring “must-haves” and best practices for achieving long-term work-from-home (WFH) success. The post Four Must-Haves for Building Long-Term Work-From-Home Success appeared first on Execs In The Know.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Customer Think

OCTOBER 28, 2021

Because any short-term gains could cost you more in the long run. If you’re considering insourcing your inside sales to save money, you may want to think twice. We’re all familiar with outsourcing — the practice of hiring an established third-party workforce to perform specific tasks on the company’s behalf.

Sales 64

Sales B2B 64

Customer Think

OCTOBER 19, 2023

Customer centricity is no longer a strategic advantage; it’s table stakes. Yet, a truly sustainable, effective customer-centric culture needs one key characteristic: it starts at the top.

Touchpoint 64

Touchpoint Education Sales 64

Help Scout

AUGUST 22, 2023

When sales and customer service work together, they succeed by giving the customer a better experience. Read the full article

Sales 74

Sales Customer Service 74

Uplifting Service

NOVEMBER 8, 2022

When your customers form a strong personal connection to your team, your product, and your brand, They’re far more likely to stick with you over the long term. The post How to Grow Long-Term Customer Loyalty appeared first on Ron Kaufman. Authentic relationships! Even in those moments when your service isn’t *quite* up to snuff.

Customer Loyalty 40

Customer Loyalty Hospitality Hospitality Start-ups 40

Lightico

AUGUST 3, 2021

From routine requests to high-value transactions, legally binding consent of terms and conditions are a key requirement for banking customers , who regularly seek to open, modify, or upgrade several banking products, such as: Applying for a new bank loan or credit card. Terms & Conditions for Banks: A Compliance & Experience Problem.

Compliance 52

Compliance Legal Contact Center NPS 52

CSAT.AI

JUNE 19, 2019

Contact Center speak may sound like a jumble of letters, but these QA metrics and terms represent important data. The post Contact Center Speak: QA Metrics and Terms Slideshow appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. qa-tools-process/(opens in a new tab).

Contact Center 52

Contact Center Sentiment Analysis AI Customer Experience 52

Totango

APRIL 18, 2019

If you learn how to grow customer relationships, your business can achieve long-term growth in this shifting economy. Get started by providing a good experience both before and after the customer signs up in order to show that you’re dedicated to building a long-term relationship. For example, what are your customers’ priorities?

Customer Relationship 74

Customer Relationship Customer Satisfaction Start-ups Customer Relationship Management 74

CX Network

JULY 26, 2021

General manager of Grammarly Business, Dorian Stone, discusses why effective communication is vital to long-term success.

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VOZIQ

AUGUST 11, 2022

Sentiment analysis enables customer experience improvement, leading to better customer satisfaction and, as a result, improving long-term loyalty. As customer data continues to grow, AI, machine learning and NLP can empower you to turn custom opinions into fuel for your customer retention engine and drive long-term customer loyalty.

Sentiment Analysis 40

Sentiment Analysis Machine Learning Customer Satisfaction Customer Loyalty 40

Help Scout

AUGUST 22, 2023

A support ticket system treats customers like numbers, not people. That’s why our help desk calls customer interactions “conversations,” not “tickets.” Read the full article

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Customer Think

JULY 22, 2023

I am often asked what I do for a living. I usually say that I am a customer experience and employee engagement consultant. This is immediately followed by: What does that mean? I explain that I help companies evaluate the experiences they deliver to their customers and then work with them to help improve those […]

Customer Experience 40

Customer Experience 40

Totango

AUGUST 29, 2019

It’s the right way to grow solid, long-term customer relationships. . Your customers will love engaging with your brand on a deeper level and will be excited about your future products, releases, and innovations. Totango offers all the functionality you need to increase customer retention.

Customer Retention 87

Customer Retention Start-ups Customer Relationship Sales 87

Waypoint Group

DECEMBER 21, 2017

We know that true/organic “customer loyalty” is a longer-term play. As one example, a company can invest in short-term promotions and shell-games to pull in deals “this quarter,” or they can invest in building their “advocate army” and reap the rewards of accelerated profitable growth.

Gaming 53

Gaming Customer Loyalty 53

Customer Think

AUGUST 18, 2021

Before I go into this week’s mailer, let me request you join the 4th Global Conference on Creating Value, [link] The conference is on September 21-23, 2021. The conference is free. There will also be a certification prog.

Customer Loyalty 59

Customer Loyalty 59

ClientSuccess

JULY 20, 2020

After all, while your team will eventually be reunited in your office, your customer success platform should be a long-term, successful endeavor with customers, which means getting started on the right foot. Here are three essential tips to keep in mind for long term success: Tip # 1 – Don’t Lose Sight of Your Customers.

Start-ups 69

Start-ups Innovation Customer Experience 69

TeamSupport

NOVEMBER 2, 2018

When it comes to the specifics of working with customers, you’ll see a wide variety of terms thrown around. Phrases such as “customer care” , “customer support” , and “after-sales service” are all frequently used, but there are a few terms that truly stand out in their meaning (despite the confusion surrounding them).

Customer Service 58

Customer Service B2B Sales 58

Customer Bliss

JANUARY 29, 2019

A company can focus on making the sale or on earning a long-term relationship. The Make Mom Proud companies know that having their customers agree to something they were not aware of is not how they will grow long-term. How companies approach some purchases is a reflection on the values guiding the organization.

Sales 69

Sales Education Customer Experience 69

Customer Think

APRIL 10, 2024

For brands that experience a flood of new installs during peak shopping days like Black Friday, the secret to capturing the value of that effort is what happens next. But what if peak installers aren’t all they’re cracked up to be?

Customer Loyalty 49

Customer Loyalty Technology Technology 49

Confirmit

JANUARY 23, 2019

In the recent report “Three Culture Practices For Long-Term Customer Centricity”, by Forrester Research, Inc., Analyst, Sam Stern breaks it down into simple terms we can all understand. To achieve a culture focused on the customer, CX leaders must: Build an org structure that reinforces customer centricity.

CX Transformation 40

CX Transformation Voice of the Customer Innovation CX 40

Customer Bliss

JANUARY 20, 2015

Knowing the value of a long-term customer guides the company’s decisions on how they welcome new customers and continue to develop existing customer relationships. Customers are assets to be cared for and nurtured. Beloved companies are always aware of how their assets are growing or shrinking.

Customer Relationship 72

Customer Relationship CX Innovation Customer Experience 72

The DiJulius Group

NOVEMBER 2, 2016

The first part is the term “common sense” which […]. The Real Problem With Customer ServiceThe real problem with customer service is the mindset most leaders have of what it takes to deliver good customer service: “Hiring good people with common sense and soft skills.” That is totally wrong! It is so much more than that.

Customer Service 49

Customer Service 49

MyCustomer Experience

JULY 29, 2021

CWhen the current world covid pandemic subsides, the return to “normal” is likely to see some changes in the dynamic of the market and the. 29th Jul 2021. By Nicholas Watkis Principal Consultant.

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