what-is-cx 
Customer Think
FEBRUARY 4, 2024
What is Customer Experience ROI? It’s not that complicated, but CX ROI advice is typically based on: — Inside-out viewpoints rather than outside-in perspectives. This is a question with a hundred different answers, inaccurately. — A portion of customer experience management (selling, referrals, service, etc.).
Uniphore
JUNE 15, 2021
You’re listening to your customers on social media—and taking steps to improve their experience—but what about your customer service employees? What Your Call Center Agents Rant About on Social Media. and the 7 Surprising CX Insights They Reveal. Call Center Life. High Stress. High Stakes. It's All In A Day's Work.
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PeopleMetrics
JULY 17, 2018
So, what is CX measurement or VoC? Let’s start with what it is not. What’s interesting is that, in some companies, the head of market research is also responsible for VoC! So What is VoC? Okay, so CX measurement (VoC) is not market research. Then what is it? Market Research vs. VoC.
CX Network
JANUARY 29, 2024
The tools and methods behind predictive CX and how it boosts customer loyalty and satisfaction
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
PeopleMetrics
FEBRUARY 25, 2022
Customer experience (CX) has become an essential cornerstone of modern business strategy. Developing a world-class CX strategy is well worth the investment of your time! But what is customer experience? How do you design and manage a CX strategy? How do you design and manage a CX strategy? How do you get started?
Execs In The Know
JANUARY 10, 2024
Few can deny the transformative power of AI, with customer experience (CX) set to see some of its biggest and most immediate impacts. Yet what that future actually looks like—and how soon we can expect it—is less certain. There’s always a gap between the development and adoption of new technologies, and AI is no different.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do. If you can’t identify it, you can’t fix it!
Advertiser: Vanilla Forums
What do consumers expect when it comes to CX? What is most important when interacting with a brand, and what is the ideal experience they’re looking for? Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand.
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