Intercom, Inc.

OCTOBER 31, 2019

But if we can agree that engineering managers should not entirely give up hands-on work, the real question to be asked is not if engineering managers should write code, but when should they write code, and when should they avoid it. When should you write code? When should you not write code? When onboarding in a new team.

Engineering 167

Engineering 167

Help Scout

AUGUST 22, 2023

Writing that reads effortlessly takes great pain to create. Here’s how to make each word count. Read the full article

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101

Help Scout

AUGUST 22, 2023

Conclusions are tricky, and there’s a lot of conflicting advice about how to write them. Here’s how to write a powerful conclusion that resonates with the reader. Read the full article

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75

Help Scout

AUGUST 22, 2023

When writing customer service emails, you want to be sure you’re communicating clearly. Here’s the playbook. Read the full article

Customer Service 80

Customer Service 80

Help Scout

AUGUST 22, 2023

We’ve demystified how to write a value proposition so you can ensure that your hard work manifests in value for your customers. Read the full article

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92

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. Fortunately, it’s not as elusive as you might think, and it can definitely be taught — writing coach Leslie O’Flahavan has spent over two decades doing just so. The art of writing well at work.

Start-ups 118

Start-ups Social Media Customer Service Government 118

Customer Think

APRIL 17, 2024

Read on for a quick class on how to write good survey questions that result in objective, actionable data. Does your company issue customer surveys, but you’re not getting the insights you need? Are you looking to improve your data right away and don’t want to read this entire post? Here are three tips I […]

Customer Survey 59

Customer Survey 59

ClientSuccess

MARCH 8, 2023

Use Templates As an Aid, Not a Crutch Using templates or predefined prompts to write emails is a great time-saving tool. Be clear and concise When writing a follow-up email, it’s essential to be clear and concise. It can prompt you to address items you may have otherwise forgotten.

Sales 79

Sales 79

Customer Think

NOVEMBER 30, 2022

Ann Handley's new book, Everybody Writes: Your New and Improved Go-To Guide to Creating Ridiculously Good Content (John Wiley & Sons, Inc., Source: John Wiley & Sons, Inc. 2022), was released last month, just in time for as.

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130

Help Scout

AUGUST 22, 2023

Learn how to write a better email to get faster at answering support emails and, more importantly, send responses your customers will love. Read the full article

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Help Scout

AUGUST 19, 2021

And while a knowledge base tool like Help Scout Docs makes it easy to create visually compelling knowledge base articles, clean, organized writing doesn’t come in the same turnkey fashion. For instance, write your basic help desk articles imagining that the people reading them are complete beginners. It takes a sincere effort.

Start-ups 125

Start-ups Education Engineering Customer Experience 125

Help Scout

AUGUST 22, 2023

Need to write a great apology letter to your customers? Follow these 5 tips and gather inspiration from 5 unique examples to win back your customers’ trust. Read the full article

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Zendesk

FEBRUARY 13, 2024

More in this guide: How to write a customer apology letter 25 customer apology letter templates and examples Frequently asked questions Simplify saying you’re sorry How to write a customer apology letter Writing an effective apology letter involves a balance of customer empathy , timeliness, accountability, and actionable solutions.

Customer Satisfaction 52

Customer Satisfaction Start-ups Customer Service Customer Loyalty 52

Help Scout

FEBRUARY 25, 2022

Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails. Read the full article

Customer Service 109

Customer Service 109

Help Scout

AUGUST 22, 2023

Take a look at these six examples of how to write an amazing message of your own. Auto-reply emails can acknowledge your customer and provide great follow-up information without adding additional burden to staff. Read the full article

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Intercom, Inc.

APRIL 17, 2018

So to save you trawling through all 200 pages, I’ve picked out the top nuggets of timeless sales writing advice from Kennedy that we can all learn from today. Could you say that about sales messages you write to prospects who visit your site? Write passionately and edit logically. Make sure your sales message is seen.

Sales 165

Sales Non-Profits Start-ups 165

Intercom, Inc.

AUGUST 6, 2020

Our Director of Engineering Jordan Neill spoke with CEO Prashanth Chandrasekar , who took the reins at Stack Overflow in October 2019, about his vision for the community of builders he says are helping to write the script of the future. And everybody benefits so massively in terms of acceleration of their projects and their code writing.

Engineering 143

Engineering Government Technology Technology 143

TeamSupport

APRIL 20, 2021

In this post, you’ll find all answers related to this important statement as well as tips to write one. Why Write a Customer Support Vision Statement? Why bother spending time writing one sentence and hope it’s going to make a difference?”. But it all begins with writing. How to Write a Customer Service Vision Statement.

Customer Service 98

Customer Service Customer Satisfaction B2B Customer Experience 98

Help Scout

AUGUST 22, 2023

A habit of writing often can help enrich your life personally and professionally. Read the full article

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80

Aquire

SEPTEMBER 23, 2021

Despite the name, knowledge base articles don’t have to be limited to writing, and may also use videos, images, and other media if it helps get the point across. If you’re writing an article about how to train a chatbot, you can assume your readers know what a chatbot is. Gather knowledge before writing. Get knowledge.

Start-ups 99

Start-ups Engineering Social Media Customer Service 99

Customer Think

AUGUST 22, 2023

It is equally important to attract people and to convert them into customers You have probably stumbled onto a website where the text seems somewhat stilted. The same string of three or four or five words is repeated over and over, even where it looks and sounds awkward. That’s because the website owner is trying […]

Engineering 52

Engineering 52

Aquire

AUGUST 13, 2021

How to write a perfect knowledge base article. If you’re writing an article about how to train a chatbot, you can assume your readers know what a chatbot is. But, while writing about the training process itself, you need to describe the concepts used and steps readers take thoroughly as if they are seeing them for the very first time.

Start-ups 98

Start-ups Engineering Sports Social Media 98

Customer Service Life

DECEMBER 4, 2019

Lately I’ve been working to be consistent on a couple writing initiatives that are helping me be more engaged in both life and work. Sure, I’ll write things down if there’s an action item in it for me. The post Writing is About Paying Attention appeared first on Customer Service Life. Gratitude Journal.

Outlook 78

Outlook Customer Service Contact Center 78

Zendesk

DECEMBER 2, 2021

The more deliberate you are with writing a strong sales letter, the more conversions you’ll get as a result. In this guide, we’ll discuss the key components of a dynamic sales letter, share a sales letter example, and provide useful tips on how to write a sales letter. You might write a sales letter to…. What is a sales letter?

Sales 69

Sales CRM Social Media Customer Relationship Management 69

Zendesk

DECEMBER 22, 2021

In this piece, we’ll cover everything you need to know about building sales scripts: what a sales script is, how to write one that works, and how to apply scripts to situations outside of cold calling. Before you start handing out your script to your sales reps, you’ll need to know how to write one that works. What is a sales script?

Sales 98

Sales CRM Start-ups Gaming 98

Zendesk

JANUARY 24, 2022

When you’re writing a sales resume, it’s important to feature your most applicable skills for that particular job. But there are a few traits that hiring managers tend to look for when they’re writing the job description : Product knowledge. If you’re writing a sales manager resume, it’s critical to elaborate on your sales experience.

Sales 98

Sales Engineering Business Administration Education 98

cxservice360

AUGUST 10, 2022

Writing down the scope of work and terms and conditions entailing a job formally gives the service provider a solid. The post 5 Tips For Writing A Customer Service Agreement appeared first on CXService360 - Customer Service Articles, Stories and more. This goes for both the service provider and the client.

Customer Service 52

Customer Service 52

Customer Think

SEPTEMBER 26, 2023

Writing a compelling blog post involves more than good grammar and accurate information – it’s about creating a narrative that hooks your audience from start to finish. The world of blogging is crowded, and standing out often boils down to one thing: Can you engage your readers? Here are some tips and suggestions. Nail the […]

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52

Myra Golden Media

MARCH 22, 2023

I feel icky writing this post. Last week I had to practice what I teach. My team enrolled a repeat client into our online De-escalation Academy, which we do every day for customers around the globe. But something went wrong.

Start-ups 62

Start-ups Customer Service Customer Experience 62

Help Scout

JANUARY 12, 2022

This Ask Help Scout column includes advice on getting your customer service staff interested in writing more help documents — and creating space for them to do so. Read the full article

Customer Service 57

Customer Service 57

PeopleMetrics

JULY 29, 2020

I have been writing and taking surveys for 30+ years. And when I first started writing surveys, I wrote my fair share of bad ones too. In this blog post, I'm going to tell you 3 surefire ways to write a really bad survey. so you know what to avoid when you're writing your own! Make the survey too long.

Net Promoter Score 71

Net Promoter Score CEM Business Administration Machine Learning 71

Help Scout

AUGUST 22, 2023

Writing the best customer support manager job description is important when staffing for this key role within your company. Here are ten examples of great descriptions and templates you can use to write your next one. Read the full article

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40

Zendesk

DECEMBER 15, 2021

How do you write a feedback form? The post Feedback form examples, templates, and how to write your own appeared first on Zendesk. A user experience questionnaire is often used by software companies that want to ensure their product is simple and effective. s missing, and what could be improved. Templates you can copy).

Customer Feedback 98

Customer Feedback Actionable Insights Start-ups Customer Satisfaction 98

Chip Bell

SEPTEMBER 8, 2020

The lyrics capture exactly what it feels like to me to write a book. All my attempts at metaphor-ing and word picturing my writing experience fall short of “really explaining it.” The post The Gift of Writing Inside Your Customer’s Imagination appeared first on Chip R. Inside Your Customer’s Imagination is my 24 th book.

Innovation 80

Innovation Customer Expectations Customer Relationship Customer Loyalty 80

Zendesk

JUNE 15, 2023

Here’s a look at what’s in store: Customer service resume examples 7 tips for writing a professional customer service resume Customer service skills to include on your resume Customer service resume examples Specialized roles require specialized resumes. And while it’s important to include keywords, you don’t want to write for ATS alone.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Help Scout

AUGUST 22, 2023

Sending handwritten thank-you notes is a great way to establish a personal connection with your customers. Here’s everything to get started. Read the full article

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87

Customer Think

DECEMBER 4, 2022

Photo by Christian Velitchkov on Unsplash Companies around the world strengthen their email marketing during the holidays. Not only is there amplified potential but also, it’s the most competitive season. According to data published by the NFIB, one-third of small businesses report that the fourth quarter is their most profitable.

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