LISTEN 2019 Keynote Speakers Lineup Announced!
Callminer
JUNE 25, 2019
We are excited to announce the keynote lineup for our annual speech analytics user conference, LISTEN, November 4-6, 2019.
2019 
Women in Analytics Networking Event: A LISTEN 2019 Production
Callminer
OCTOBER 30, 2019
Don’t miss the opportunity to meet and network at LISTEN 2019. Speech analytics is a complex industry, but our women employees make it look easy.
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Trending Sources
Top Ten Bad Customer Service Stories for 2019
Shaun Belding
FEBRUARY 6, 2020
The Top Ten Bad Customer Service Stories of 2019 Last week we published the Top 10 Best Customer Service Stories of 2019. This week, we flip the coin over and take a look at the ugly side – the Top 10 bad customer service stories of 2019. About our Top 10 Customer Service Stories lists […].
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Building Your Best Culture in 2019
CX Accelerator
DECEMBER 31, 2018
Below are practical recommendations from several of the best minds in Customer Service (myself excluded) to help you develop your best culture in 2019! May 2019 be the year of authentic culture for all of us! From Jeff Toister: Books To Read: Ken Blanchard's Whale Done. Old school, cheesy, but totally on-point.
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10 Best Customer Service Stories of 2019
Shaun Belding
JANUARY 29, 2020
If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 for inspiration. This year’s picks are a great illustration of the absolute core of customer service – genuinely caring about the people you serve.
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Our Most Important Learning in 2019
Beyond Philosophy
DECEMBER 27, 2019
The Biggest Thing We Learned in 2019. If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. The post Our Most Important Learning in 2019 appeared first on Customer Experience Consulting.
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Customer Centricity: 10 strategies to implement in 2019
Lumoa
DECEMBER 9, 2018
Start 2019 with these 10 simple steps and build the fundamentals of your customer-centric culture. Nurture customer centricity in your company and lead your organization through the customer-centric transformation. RSS generated with FetchRss )
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Customer Experience Best Books of 2019 – 2020 Readings
eglobalis
NOVEMBER 21, 2019
Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.
5 books every marketer should read in 2019
Intercom, Inc.
JANUARY 14, 2019
That’s why we have put together our first ever Intercom reading guide for 2019. We hope this collection of reads that moved us has the same effect on you and that in 2019 you find some nugget of wisdom here that meaningfully influences your thinking, your work or simply how you spend your time.
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5 Must-Attend Customer Service Conferences in 2019
Fonolo
NOVEMBER 13, 2018
Have you been searching for the best customer service conferences to attend in 2019? For 2019, we have hand-selected a list of the “must attend” customer service conferences based on overall quality, content, network opportunities, and potential key takeaways. When: April 7-10, 2019. Smart Customer Service 2019.
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On the Horizon: Customer Service Trends in 2019 [Report]
Fonolo
JANUARY 31, 2019
We open in the year 2019. The goal is simple: To provide customer support executives with the insights they need to meet the expectations of their customers in 2019 (and beyond). The goal is simple: To provide customer support executives with the insights they need to meet the expectations of their customers in 2019 (and beyond).
What to Learn from the Best Customer Experience Companies in 2019
Lumoa
MARCH 3, 2019
Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work. There are clear reasons why companies should create an outstanding customer experience for their customers. Feed generated with FetchRSS )
15 Net Promoter Score statistics you need to know in 2019
Lumoa
JANUARY 13, 2019
Find out the latest NPS data and statistics to power up your customer experience strategy in 2019! Did you know that NPS is the most popular customer experience metric? RSS generated with FetchRss )
Customer Experience Trends in 2019
Fonolo
FEBRUARY 28, 2019
So, in 2019, breaking through the noise coming from the competition and providing a static-free customer experience are both increasingly important. If you’re starting to forge your customer experience strategy for 2019, you are not alone. 6 Must Read Customer Experience Trends in 2019. Download the full report below.
5 Fascinating CX Predictions to Inform Your 2019 CX Strategy
Fonolo
DECEMBER 12, 2018
With this in mind, we’ve rounded up the most important and fascinating CX predictions for 2019, and provided our own thoughts on what they mean and how they will impact businesses in future. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy. The Top Contact Center Trends to Watch in 2019.
Best Customer Experience Books of 2018 and What to Look Out for in 2019
eglobalis
DECEMBER 4, 2018
Best Customer Experience Books of 2018 and What to Look Out for in 2019. The post Best Customer Experience Books of 2018 and What to Look Out for in 2019 appeared first on Eglobalis.
LISTEN 2019 is “in the Books”
Callminer
NOVEMBER 20, 2019
This year’s annual LISTEN user conference was the largest yet with 413 attending the event! It's hard to believe it's "in the books!" Here's our wrap up!
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See CallMiner At Enterprise Connect 2019!
Callminer
MARCH 12, 2019
Meet us at Enterprise Connect. CallMiner has a number of activities going on which we invite you to attend that focus on AI, contact center technology, and better customer experiences!
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The Best Customer Service Articles from 2019
The DiJulius Group
JANUARY 2, 2020
The Best Customer Service Articles from 2019 The results are in, and here are The DiJulius Group subscribers’ favorite articles of 2019 ranked by popularity. The post The Best Customer Service Articles from 2019 appeared first on The DiJulius Group. Want to keep your leadership team motivated about Customer service all year?
Welcome to 2019!
DMG Consulting
JANUARY 4, 2019
Welcome to 2019! 2019 is looking to be a year filled with great innovation and practical applications for contact centers. DMG wishes you and your family a wonderful, healthy and happy 2019!
Announcing the Winners of Fonolo’s 2019 Customer Experience Excellence Awards!
Fonolo
APRIL 3, 2019
Let’s put our hands together and give it up for the 2019 winners of Fonolo’s Customer Experience Excellence Awards! Let’s roll out the carpet and congratulate the 2019 Customer Experience Excellence Award Winners of 2019 (#CXAwards): Reliance Home Comfort. 6 Must-Read Customer Experience Trends in 2019.
Who are YOU #OnHoldWith? The Top 10 Worst Companies to Call in 2019
Fonolo
DECEMBER 11, 2019
This year, some big surprises: Virgin Media, Verizon, and United Airlines are among the top culprits in the annual list of The Worst Companies to Call in 2019. Bethy Brown (@bethyyb) December 4, 2019. Tara Williamson (@WilliamsonTara) December 4, 2019. Tara Williamson (@WilliamsonTara) December 4, 2019.
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The BIG Dangers For ‘Customer Experience’ in 2019 – Expert Debate
Beyond Philosophy
JANUARY 25, 2019
We also share recommendations about what all Customer Experience champions should focus on to solve the problems of the industry in 2019. The post The BIG Dangers For ‘Customer Experience’ in 2019 – Expert Debate appeared first on. To subscribe to The Intuitive Customer and never miss a podcast, please click here.
Contact Centers? Say Hello to 2019
Fonolo
JANUARY 9, 2019
The term “AI”: Less Promiscuous in 2019? So many questions, and so much to watch in 2019. The Top Contact Center Trends to Watch in 2019. Meanwhile, good ‘ole SMS continues to dominate, at least in North America. Is Google going to make RCS relevant as an SMS alternative? Last Thing.
7 Trends in Customer Service to Watch in 2019
TeamSupport
DECEMBER 14, 2018
Once again, for the third year in a row, here are 7 customer service trends to watch in 2019…. 2) Basic live chat isn’t good enough anymore – Having only basic chat on your website was becoming outdated last year and moving into 2019 it’s even worse.
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2020 Vision: What Customer Service Looked Like in 2019
Fonolo
DECEMBER 4, 2019
Whether it was good, bad, or ugly, 2019 was a heck of a year on social channels. In this article, we round up some of the good, the bad, and the ugly customer-service interactions of 2019, and detail what people and companies can learn about the incidents to do better in 2020.
The BIG Dangers For ‘Customer Experience’ in 2019 – Expert Debate
Beyond Philosophy
JANUARY 25, 2019
We also share recommendations about what all Customer Experience champions should focus on to solve the problems of the industry in 2019. The post The BIG Dangers For ‘Customer Experience’ in 2019 – Expert Debate appeared first on. To subscribe to The Intuitive Customer and never miss a podcast, please click here.
What is Customer Experience in 2019 according to 15 CX Experts
Lumoa
JANUARY 30, 2019
We asked 15 CX experts and practitioners to define customer experience management and trends in 2019. What is customer experience? Feed generated with FetchRSS )
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Catch Fonolo at Avaya ENGAGE® 2019
Fonolo
JANUARY 8, 2019
From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. The Top Contact Center Trends to Watch in 2019. The four-day conference will consist of workshops and inspirational speakers (including Peyton Manning!) by visiting Booth #129.
DMG Consulting Releases 2019 Call Tracking Product Report
DMG Consulting
JULY 31, 2019
DMG Consulting Releases 2019 Call Tracking Product Report. What: Releases 2019 Call Tracking Product Report . When: Today, 17 July 2019. DMG expects revenue in the call tracking market to grow by 10% – 15% in each of the next 3 years, 2019 – 2021. Improved marketing effectiveness for the digital era.
The 2019 Learning Management System Forecast
ProProfs
JUNE 10, 2019
As we move ahead into the year 2019, there will be a lot more changes taking place in the LMS arena. With a booming market, there is a prediction for phenomenal lateral growth in businesses everywhere as a result of increasing demand for Learning Management System in 2019. . Forecasting for the Year 2019. LMS to Rise.
Top 3 Customer Service Trends for 2019 [Infographic]
Provide Support
APRIL 26, 2019
Though 2019 year will not become the year if AI in customer service, the impact of technology and customer demand on it cannot remain unnoticed. Published in Provide Support Blog , 2019. The post Top 3 Customer Service Trends for 2019 [Infographic] appeared first on Live Chat, Customer Service Blog | Provide Support.
ICMI Expo 2019 Conference Roundup
Comm100
MAY 21, 2019
ICMI Expo 2019 took place from the 13 th -16 th May at the rather glamorous Diplomat Resort, Hollywood Beach, Florida. Expo 2019’s theme was “Navigate the tides of transformation” and as well as covering a lot of the type of best practices CX pros are familiar with, the Expo contained a lot of fresh topics and technologies too.
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55 8 Customer Service Networks You Need to Follow in 2019
Fonolo
MARCH 6, 2019
6 Must-Read Customer Experience Trends in 2019. Do you have other organizations or relied-upon networks to add to this growing list? Comment below! Organizations appear in alphabetical order. Join us as we adjust your set and help you dial in your CX strategy with our annual report on key CX trends. What’s Inside: .
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The Top Contact Center Trends to Watch in 2019 [White Paper]
Fonolo
NOVEMBER 29, 2018
No, it’s the top contact center trends to watch for in 2019. In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Read on about these industry issues and trends so that you can power-up and defy the odds in 2019. It’s a bird! It’s a plane! And we’ve got you covered.
DMG Consulting Releases 2019 Contact Center Workforce Optimization Mid-Year Market Share Report
DMG Consulting
DECEMBER 10, 2019
DMG Consulting Releases 2019 Contact Center Workforce Optimization. 11/12/2019. What: Releases 2019 Contact Center Workforce Optimization Mid-Year Market Share Report. What: Releases 2019 Contact Center Workforce Optimization Mid-Year Market Share Report. When: Today, 12 November 2019. improvement.
DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report
DMG Consulting
OCTOBER 17, 2019
DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report. What: Releases 2019 Robotic Process Automation Product and Market Report. What: Releases 2019 Robotic Process Automation Product and Market Report. When: Today, 3 October 2019. OnviSource is covered at a high level.
DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Market Report
DMG Consulting
DECEMBER 11, 2019
DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report. 12/11/2019. What: Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report.
DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market Report
DMG Consulting
OCTOBER 17, 2019
DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market Report. What: Releases 2019 – 2020 Contact Center Analytics Product and Market Report. What: Releases 2019 – 2020 Contact Center Analytics Product and Market Report. When: Today, 28 August 2019.
7 things we can learn from looking back at 2019
Steven Van Belleghem
NOVEMBER 25, 2019
One of the most visible examples of 2019 was obviously Apple. When it comes to the rise of the voice interface in 2019, I’ve noticed two major dimensions. (1) I’ve seen this time and time again in 2019. We’ve seen time and time again in 2019 how companies dabbled in AR to augment the convenience of their customers.
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Strategies To Dominate And Own 2019
The DiJulius Group
JANUARY 16, 2019
2019 is going to be an exciting year, a roller coaster for every business in every industry. The post Strategies To Dominate And Own 2019 appeared first on The DiJulius Group. The post Strategies To Dominate And Own 2019 appeared first on The DiJulius Group. Read Full Article.
DMG Consulting Releases 2019 Contact Center Workforce Optimization Market Share Report
DMG Consulting
JUNE 12, 2019
DMG Consulting Releases 2019 Contact Center Workforce Optimization Market Share Report. When: Today, 5 June 2019. New-gen solutions are the future of this mature sector. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. compared to 2017.
Developing empathy within ourselves and the machines that we build – Interview with Minter Dial
Adrian Swinscoe
JUNE 18, 2023
Back in February 2019, Minter joined […] The post Developing empathy within ourselves and the machines that we build – Interview with Minter Dial first appeared on Adrian Swinscoe. Today’s interview is with Minter Dial, an international speaker and a multiple award-winning author, specialized in leadership, branding and transformation.
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Roundup: Top 10 Content Pieces of 2019
Comm100
DECEMBER 16, 2019
At Comm100, we look back at which of our content pieces were the most popular and think about what this tells us about trends in customer experience, conversational AI, and support centers in 2019. Report: 2019 Live Chat Benchmark Report. The post Roundup: Top 10 Content Pieces of 2019 appeared first on Comm100.
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