Uniphore

OCTOBER 26, 2021

October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its The post Uniphore Announces “Uniphore Unite” Partner Program to Accelerate Global AI and Automation Innovation appeared first on Uniphore. About Uniphore Uniphore is the global leader in Conversational Automation.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

PeopleMetrics

DECEMBER 17, 2020

Planning for Customer Experience (CX) in 2021. What can you do NOW to get your CX program ready for 2021. What are the key touchpoints you must measure in 2021? How has COVID-19 changed the way we measure customer experience (CX)? Discover our award-winning Customer Experience (CX) blog: [link].

CX 62

CX Customer Experience Touchpoint Innovation 62

Aquire

JUNE 1, 2021

The digital landscape is evolving at a breakneck pace, pushing the boundaries of what innovative customer service means — and, with that, what customers expect from your business. It’s also why innovation is more achievable — and more essential — than ever before. What is innovative customer service?

Innovation 52

Innovation Customer Service Omnichannel Finance 52

CommBox

JULY 4, 2021

The past few months have caused many business practices to change at a rapid pace, with some of the most noticeable changes occurring in their support and customer experience (CX). This almost instant transformation is largely due to the shift in consumer behavior and customer expectations. Consider the facts….

Artificial Intelligence 98

Artificial Intelligence Start-ups Customer Feedback Innovation 98

Customer Think

OCTOBER 2, 2021

Customer experience design principles are difficult for organizations to understand and apply. Time and again, we see this in organizations, even though we encounter customer experience.

Customer Experience 128

Customer Experience Innovation 128

Logicalware

DECEMBER 21, 2021

In his End of Year Message, Puzzel CEO Frederic Laziou reflects on how 2021 redefined customer engagement. As 2021 draws to a close, I want to take this opportunity to thank our customers, employees, and partners for a remarkable year. Customer service goes digital. A year of growth.

AI 98

AI Technology Technology Innovation 98

Shep Hyken

JULY 19, 2021

Each week I read many customer service and customer experience articles from various resources. Should the Chief Experience Officer Cease to Exist? Standing still at any point means competition, innovation, and more will eventually surpass you. How Consumers Now Define a Good Customer Experience by Jack M.

E-commerce 131

E-commerce Customer Service Contact Center Retail 131

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Construction 98

Construction Innovation Customer Service Customer Experience 98

Fonolo

FEBRUARY 2, 2021

3 Crucial CX Trends You Need to Know for 2021. Major Call Center Technology Trends in 2021. There have already been rapid innovations in call center tech , which will become mainstream in 2021. Consumers already expect to be able to move between channels at different points on their customer journey.

Contact Center 91

Contact Center Technology Technology Omnichannel 91

Customer Think

OCTOBER 29, 2021

Now, for the first time in history, innovation is altering every aspect of our existence. […]. It ushers mankind into a new era. Some compare this technological expansion to the explosive engine or the industrial revolution, but it’s much more than that.

Innovation 87

Innovation AI Engineering Technology 87

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Sprinklr

OCTOBER 15, 2021

This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience. Chat assistance is essential to your customer experience.

Innovation 52

Innovation E-commerce Customer Experience CXM 52

Sprinklr

JULY 12, 2021

Today, Sprinklr was named to IDG’s Insider Pro and Computerworld’s 2021 list of Best Places to Work in IT! We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

MattsenKumar

MAY 7, 2024

Top ways to improve First Call Resolution (FCR) include Identify and fix the issues Comprehend your customer’s need Improve your support structure Total contact ownership Restructure your internal processes Focus on attaining maximum customer satisfaction Average Handle Time In 2021, customer experience is the key differentiator.

Contact Center 52

Contact Center Net Promoter Score Customer Satisfaction E-commerce 52

Execs In The Know

NOVEMBER 30, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. Work-from-home is here to stay. Registration is open now! Learn More.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. 22 April 2021. Updated 3 June 2021. 7 June 2021. <

Customer Experience 153

Customer Experience Start-ups Healthcare Government 153

Shep Hyken

SEPTEMBER 10, 2021

She writes about what customers expect from companies in 2021 and what they actually get. Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . In this post, we shall compare five customer expectations in 2021 to their reality.

Customer Experience 90

Customer Experience Artificial Intelligence Customer Expectations Innovation 90

Fonolo

DECEMBER 13, 2021

2021 was an incredibly innovative year. Great strides were made in AI assistive technology to create an easier, more human experience. Worst Industry to Call in 2021. young escobar-ess (@meaggiimoo_) December 3, 2021. Ash (@Motivated_Ash) December 2, 2021. Robyn Rosen Codas (@RRCodas) October 30, 2021.

Contact Center 91

Contact Center Start-ups Social Media Government 91

Lightico

JULY 8, 2021

Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance. Who should attend: Auto Finance executives and innovators. . Used Car Week 2021. Auto Finance Summit .

Finance 52

Finance Compliance Retail Innovation 52

Execs In The Know

SEPTEMBER 14, 2021

September 14, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the Customer Response Summit (CRS) , a virtual event taking place October 18–22, 2021. PHOENIX, Ariz., The CRS virtual event is fast approaching.

Artificial Intelligence 52

Artificial Intelligence CX Contact Center Innovation 52

Hodusoft

NOVEMBER 18, 2021

HoduCC wins 2021 CUSTOMER Contact Center Technology Award by TMC. We are still a few months away before we can bid adieu to 2021, but it seems the HoduSoft team has much to thank its customers and partners for. We are delighted to receive the 2021 Customer Contact Center Technology Award by TMC.

Contact Center 52

Contact Center Technology Technology Omnichannel 52

Steven Van Belleghem

FEBRUARY 24, 2021

Founded in 2008, Behind the Brand with Bryan Elliott is a show about innovators, entrepreneurs and the stories behind their success. Simon originally ‘just’ wanted to understand why some people and organizations are more innovative, more influential, and more profitable than others? Behind the brand. Simon Sinek.

CX 98

CX Customer Experience Social Media Innovation 98

Intercom, Inc.

AUGUST 26, 2020

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency, to customer experience, to business impact. Customer expectations are on the rise and, at the same time, all parts of the business are facing increased pressure to operate more efficiently and at lower cost.

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations Technology 233

Shep Hyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR Lessons from the pandemic can improve your customers’ experiences by Joyce Kim.

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

Shep Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

Net Promoter Score 126

Net Promoter Score Customer Experience Scorecard Transportation 126

Experience Investigators

DECEMBER 14, 2021

2021 was another strange, unpredictable, not-quite-back-to-normal trip. When it came to customer experience, leaders dealt with all sorts of changes and challenges. Customers were able to pick out their produce again at the grocery store. What innovations or ideas do you think we’ll see in the new year?

Customer Experience 135

Customer Experience Close the Loop Customer Journey Map Contact Center 135

Customer Experience Matrix

DECEMBER 13, 2020

But tremendous innovation has occurred in on-line events and more will surely appear in coming months. We can also expect in-person events to incorporate innovations developed for digital events – such as enhanced networking techniques and interactive presentations.

Social Media 122

Social Media AI Artificial Intelligence Government 122

Execs In The Know

APRIL 23, 2021

Companies who provided customers with peace of mind alongside their products and services are now emerging well-positioned to retain and grow their customer bases. Employees are key to delivering compassion in customer experiences. All these concerns provide executives with opportunities for innovation.

Innovation 93

Innovation CX VOC Outlook 93

Hodusoft

JUNE 17, 2021

It is our vision to make innovative market leading software accessible to businesses of all sizes. Organizations that understand this plural nature, stay agile, and create a consistently positive customer experience will prosper and move forward. . The post HoduCC Gartner Digital Markets May 2021 appeared first on HoduSoft.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

ClientSuccess

NOVEMBER 20, 2020

With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Here are a few must-attend customer success conferences scheduled to take place in 2021: 1. Digital Customer Experience Virtual Summit – [link].

Education 52

Education Gaming Start-ups Innovation 52

Experience Investigators

OCTOBER 5, 2021

What Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. Share the literal voice of the customer.

CX 133

CX Social Media Contact Center Customer Journey Map 133

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Construction 52

Construction Innovation Customer Service Customer Experience 52

SugarCRM

DECEMBER 15, 2021

2021 was all about being able to see customers and deliver experiences like never before. Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. 2021 is the year we let the platform do the work.

Event Planning 49

Event Planning Construction AI Sales 49

Shep Hyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? 4 Customer Experience Strategies Inspired By Vincent Van Gogh by Chip Bell. Here are my top five picks from last week.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

Aquire

JULY 20, 2021

Good customer service boosts retention, reduces customer acquisition costs, and provides a powerful ally to your marketing strategy. . Here are 21 customer service goals to focus on in 2021: . 21 Customer Service Goals to Strive for in 2021. 21 Customer Service Goals to Strive for in 2021.

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98

Uniphore

JUNE 22, 2021

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Jacada's Call Center Life: 2021 Edition. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. Check it out! Check it out!

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219