RateMyService

MARCH 4, 2022

Updates to the trend analysis widgets [link] Enhancements include: Flipping between aggregate and individual trends for various experience metrics (NPS, CES, NES, CSAT) Trend comparison per month, quarter or year for the various experience metrics and the reviews collected widgets Zooming into the time that feedback was left (previously restricted (..)

NPS 52

NPS Touchpoint 52

RateMyService

JANUARY 18, 2022

Elevate your customers’ experiences with our ticketing integrations was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story.

Customer Experience 52

Customer Experience 52

RateMyService

JUNE 27, 2022

Ratemyservice , a survey tool, allows tracking customer sentiments and experiences at different touchpoints, giving real-time indicators of customer sentiments. Use every critical interaction with a customer as an opportunity for an insightful data mining session to improve customer experience and drive innovation.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

RateMyService

SEPTEMBER 27, 2023

Amplify your digital reputation with Google and Facebook reviews was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story.

Social Media 52

Social Media Customer Acquisition Gaming 52

RateMyService

JUNE 27, 2022

Ratemyservice , a survey tool, allows tracking customer sentiments and experiences at different touchpoints, giving real-time indicators of customer sentiments. Use every critical interaction with a customer as an opportunity for an insightful data mining session to improve customer experience and drive innovation.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

RateMyService

JANUARY 18, 2023

Using survey lenses was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story. [link] To view the decomposition, click on the ‘Use me to further decompose your analysis’ filter and select the relevant survey lens.

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RateMyService

JUNE 24, 2022

Introducing sentiment scatterplots was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story. This will help your respondents with a better visual guideline for their feelings. This feature is available on all tiers.

Sentiment Analysis 52

Sentiment Analysis CX 52

RateMyService

JANUARY 16, 2021

Use ratemyservice to send bulk SMS or two-way SMS survey requests to your customers. To test that your set up is correct, please send the phrase “ ratemyservice ” to your shortcode. link] Step 1: Connect to your SMS provider 1. Please register the callback URL displayed on your provider’s platform. This is required for two-way surveys.

Customer Experience 40

Customer Experience 40

RateMyService

JUNE 15, 2021

Updates to access management was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story. Some of these features were previously available on the root account only. What do I need to do? Review and amend what has been delegated to your teams.

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RateMyService

JANUARY 27, 2021

Automated surveys was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story. Give your profile a name, choose the survey and how it will be sent (notification or two-way).

CRM 52

CRM Voice of the Customer Customer Feedback Customer Service 52

RateMyService

MAY 22, 2021

Understanding survey response rates was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story. Some customers may prefer to use a web form while others may be happier to use an SMS service. Send the survey at the right time.

Social Media 52

Social Media 52

RateMyService

NOVEMBER 30, 2021

When you’ve chosen your combination of survey and distribution list, a download icon will appear that will contain all the unique links in a CSV file: Customising your rms survey links was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story.

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RateMyService

JUNE 15, 2021

Updates to the analytics dashboard was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story. The sentiment analysis widget includes a new filter to let you filter by satisfied, neutral or dissatisfied customers.

Sentiment Analysis 40

Sentiment Analysis Touchpoint Customer Satisfaction 40

RateMyService

MAY 17, 2023

eNspiration, coupled with our RateMyService experience management platform , enables the prioritization of ROX and cultivates a culture of agility. About the author Fanie Snyman is a gamification strategist and provides expertise in strategy execution, enterprise agility, performance management and performance gamification.

CX 52

CX Start-ups Innovation Customer Experience 52

RateMyService

NOVEMBER 27, 2020

Using SMS notifications to acknowledge feedback received from your customers was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story.

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RateMyService

MARCH 14, 2021

Using logic jumps was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story. Hit save once you’ve added all the logic jumps. Use the preview feature to ensure they are working before sending the survey out.

NPS 40

NPS Start-ups 40

RateMyService

NOVEMBER 3, 2020

link] [link] Using feedback widgets was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story. To embed the widget on your website, copy the embed code and provide it to your site administrator.

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RateMyService

NOVEMBER 22, 2021

With over 150 entries from across the world, Rosebella Abok from BrighterMonday made it into the Top 5 highly commended CX Leader finalists. Identify moments of truth Rosebella identified key moments of truth through customer journey mapping and used our survey platform to capture the Voice of the Customer.

Sentiment Analysis 52

Sentiment Analysis Customer Journey Map CX Voice of the Employee 52

RateMyService

MAY 24, 2022

Introducing simpler experience questions was originally published in ratemyservice release notes on Medium, where people are continuing the conversation by highlighting and responding to this story. If you’re modifying an existing survey, you’ll need to update any triggers previously created to reflect the new scale.

NPS 52

NPS 52

RateMyService

FEBRUARY 23, 2024

AI has limitations and human judgment is still essential for excellent customer service The recent case of Air Canada’s chatbot misinforming a grieving passenger about bereavement fares highlights critical challenges of current AI-powered customer service platforms: accuracy and empathy.

AI 52

AI Customer Experience Customer Loyalty CX 52

RateMyService

OCTOBER 13, 2023

Simply collecting feedback is not enough; organizations must establish a robust “close the loop” process to effectively utilize customer feedback and make customers feel appreciated. In today’s fiercely competitive business landscape, customer experience is a critical differentiator.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

RateMyService

SEPTEMBER 29, 2023

In today’s hyper-competitive business environment, accelerating sales growth is not just about numbers; it’s about cultivating a customer-centric approach. Achieving sustainable sales growth is paramount in today’s fiercely competitive business landscape.

Sales 52

Sales Customer Experience Customer Satisfaction CX 52

RateMyService

JULY 19, 2023

A path to boosting workforce productivity source: Gallup The world of work is transforming, with organizations grappling with the challenges of an evolving business landscape. Amidst these changes, employee experience stands out as a critical driver of success.

Construction 52

Construction CX 52

RateMyService

JUNE 22, 2023

Investing in Customer Experience: A Necessity Even in Challenging Times As businesses navigate challenging times, it’s crucial to recognize the immense value of investing in customer experience. Hard times are ahead. As businesses navigate these challenging times, it’s crucial to recognize the immense value of investing in customer experience.

Customer Experience 52

Customer Experience Customer Retention CX Customer Relationship 52

RateMyService

MAY 26, 2023

Practical frameworks for transforming frustration into delight Things go wrong — it’s inevitable. Imagine this scenario: Sarah, a loyal customer of a popular online retailer, had a frustrating experience when her long-awaited package arrived damaged and incomplete.

Social Media 52

Social Media Customer Feedback Customer Loyalty Retail 52

RateMyService

MAY 2, 2023

Being nice and friendly can make all the difference At the heart of it, customer experience boils down to creating an emotional connection with your customers. By being nice, friendly, and genuinely caring about your customers, you can improve their experiences and build a loyal customer base.

Customer Experience 52

Customer Experience Customer Satisfaction Customer Expectations CX 52

RateMyService

APRIL 17, 2023

Want to be a CX champion? It’s not just about asking for feedback. It’s about caring deeply, acting swiftly, and making CX a fundamental principle in your organization. Photo by Jon Tyson on Unsplash Sunny Bindra recently wrote about the need for brands to understand why they collect feedback in the first place.

Customer Feedback 52

Customer Feedback CX Customer Experience Customer Service 52

RateMyService

MARCH 26, 2023

Behind great customer experiences, there are great employee experiences! Just as customers are consumers of your brand’s products and services, employees also consume your brand and workplace. To achieve success, businesses must pay attention to both of these consumers.

CX 52

CX Customer Satisfaction Start-ups Customer Experience 52

RateMyService

MARCH 26, 2023

Measuring employee experience is critical for creating a positive work environment that fosters engagement, retention, and productivity. In today’s competitive business environment, it’s crucial for HR professionals to regularly track employee experience (EX) metrics to ensure they’re meeting their employees’ needs.

Net Promoter Score 52

Net Promoter Score Government NPS CX 52

RateMyService

AUGUST 12, 2021

Enhancing the value that customers perceive, boosts their loyalty by raising confidence in their purchase decisions. You’re probably using one or more CX metrics to determine a customer’s likelihood of repurchase (loyalty) and referral (advocacy).

Customer Loyalty 52

Customer Loyalty CX Customer Experience 52

RateMyService

APRIL 6, 2021

Building trust, being consistent and being empathetic are key to winning the hearts of insurance customers Shera Noorbhai , at Zamara Group, helps us to understand how they are successfully delivering great customer experiences in insurance. Tell us a bit about yourself… I head the governance, risk and compliance function for Zamara Group.

Compliance 52

Compliance Government Customer Satisfaction Customer Experience 52

RateMyService

NOVEMBER 30, 2020

What makes your customers click… COVID-19 accelerated digital transformation for several businesses. We previously wrote on what businesses could do to make things easier for their customers during these difficult times. It was also clear that for several brands, this was perhaps the first foray into digital and they were not getting this right.

E-commerce 52

E-commerce Entertainment Customer Acquisition Engineering 52

RateMyService

FEBRUARY 29, 2024

A lesson on shared responsibility Photo by Nick Fewings on Unsplash Customer experience is a crucial competitive advantage in business-to-business (B2B) relationships. Every interaction a client has with your company, from customer service to billing, shapes their perception of your brand. One negative interaction can unravel years of goodwill.

B2B 52

B2B Customer Experience Finance Legal 52

RateMyService

MAY 4, 2023

Overcoming cultural barriers to delivering consistent customer experiences [link] Culture is recognised as a significant barrier to delivering a consistent customer experience. Various companies we have worked with describe their frustrations with different departments working in silos and customer experience being a front-line problem only.

Customer Experience 52

Customer Experience Customer Journey Map Touchpoint Gaming 52