The DiJulius Group

MAY 1, 2024

Read Full Article The post 154: Time to Have Some Insights appeared first on The DiJulius Group. On this episode of The Customer Service Revolution, John and guest Chris Kocek, CEO of Gallant Branding, share the secrets to delivering presentations that will engage your team and ignite a shared vision that eclipses price wars.

Innovation 52

Innovation Customer Service 52

Callminer

JULY 12, 2023

Here’s how tech companies can use AI-based conversation intelligence to succeed and improve CX in today’s economy using 100% of omnichannel customer feedback.

Omnichannel 345

Omnichannel AI Customer Feedback CX 345

Zonka Feedback

MAY 16, 2024

Every year, some of the great CX leaders and professionals come together to share their insights and experiences about CX, learn from each other, and explore the best practices and CX trends in CX events and conferences held globally.

CX 59

CX Customer Relationship Technology Technology 59

Callminer

JANUARY 30, 2022

Customer insights can be leveraged across sales, CX and product teams. Think customer feedback is just for the contact center? Think again. Read this blog to learn how.

Contact Center 182

Contact Center Customer Feedback CX Sales 182

Beyond Philosophy

JANUARY 26, 2024

In this episode, we explore the problems of customer research, how to avoid them, and a powerful new tool that can help you unlock customer insights like you have been doing it all your career. The post Unlocking Customer Insights Mastering the Art of Effective Customer Research appeared first on Beyond Philosophy.

Customer Survey 88

Customer Survey CX 88

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Sentiment Analysis 83

Sentiment Analysis Text Analytics Innovation Social Media 83

Uniphore

NOVEMBER 23, 2021

Email Address By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. Gain Expert Insights on Conversational Automation. Catch the Uniphore and Tech Mahindra podcast to get expert insight on the value of a conversational automation platform.

E-commerce 130

E-commerce Innovation Compliance AI 130

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Sentiment Analysis 83

Sentiment Analysis Text Analytics Innovation Social Media 83

Customer Think

DECEMBER 12, 2022

We know insight is critical in engaging our customers, helping them think about their businesses differently. Our ability to discuss relevant insights can be very powerful in inciting customers to think differently, helping them commit to and manage change, helping them in their buying process. Delivering Insight--What Happens Next?

B2B 67

B2B Innovation 67

Inside Customer Service

MARCH 18, 2021

It might surprise you to learn we didn't resort to any traditional tactics: Lower our prices Offer new member discounts Run a membership drive What we did instead was leverage one specific insight to retain members and grow via word-of-mouth. I discovered this insight by luck. I'll share that insight in a moment.

Start-ups 148

Start-ups Customer Experience 148

Customer Service Life

DECEMBER 20, 2023

This is by no means a comprehensive list but it does represent the folks at our company that we’re most likely to communicate certain insights and issues to. Share the insights – At some point, other groups in the organization need to know about these issues and requests.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

C3Centricity

FEBRUARY 13, 2024

This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market. Listening to Customer Voice Customers interact with businesses through various channels, each offering unique insights.

Social Media 90

Social Media Customer Feedback Innovation Customer Satisfaction 90

Totango

APRIL 4, 2024

The post Customer Success + Sales = Revenue Retention: Insights from Totango Leaders appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Are you eager to listen to the full discussion? Check out the full webinar to get the full story and get to know our panelists better.

Sales 90

Sales Start-ups Gaming Customer Satisfaction 90

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Insights spur creativity for differentiation. Why does this drive growth? Longer sales cycles due to distrust.

Customer-Centric Organization 62

Customer-Centric Organization VOC CX Customer Loyalty 62

Doing CX Right

MAY 10, 2024

The post Customer Service: An Investment in Loyalty – Insights from Stacy Sherman & Seth Godin appeared first on Doing CX Right. Is "Customer Service Free"? What does this mean and how can it transform your brand? Read Stacy Sherman and Seth Godin's conversation.

Customer Service 52

Customer Service CX 52

Logicalware

APRIL 21, 2023

Time consuming, manual processes make customer insight a struggle What are the challenges, though, in gathering, analysing and acting on customer insight? Then wait for the responses to come in… Insights with impact Customer Insight makes data collection and analysis a process that’s equal parts smooth and fast.

Actionable Insights 52

Actionable Insights Customer Feedback NPS Customer Expectations 52

Callminer

OCTOBER 31, 2019

Here's how to identify actionable insights to reduce employee and customer churn. It’s no secret that customer churn is costing businesses huge amounts.

Actionable Insights 182

Actionable Insights 182

Intercom, Inc.

NOVEMBER 17, 2021

Get deeper insights with the Conversational Support Funnel report. Using these insights, you can identify trends in your support funnel to see where you should invest your resources in the future for maximum impact. With an expanded window, it’s easier than ever to read articles in the Messenger. Best of all?

Customer Feedback 222

Customer Feedback Start-ups Omnichannel Customer Satisfaction 222

Buyer Persona

FEBRUARY 4, 2022

Business Leaders Must Adapt Buyer Insights Generation To Rapid Pace Of Change. This lack of certainty is putting a premium on buyer insights that provide a deep understanding of buyer goals and how to fulfill them. One area is that of buyer insights. For decades analysis and insights have been report-oriented.

Sales 86

Sales 86

Doing CX Right

JANUARY 22, 2024

Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured podcast guest, Sean Albertson. The post The Analytics Edge – Transforming Customer Insights into Business Wins appeared first on Doing CX Right. Are you facing gaps in your customer journey across channels?

AI 59

AI CX 59

Lumoa

MARCH 31, 2021

We spend lots of time, energy, and effort getting feedback and insight from customers. In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. What are Actionable Insights? Knowledge is power. It’s a cliche saying.

Actionable Insights 83

Actionable Insights NPS Net Promoter Score Customer Feedback 83

CX Network

DECEMBER 22, 2022

This Experts Insights eBook showcases lessons from customer experience (CX) experts who featured at CXN Live: Omnichannel as they explore how customer empathy is an important guide for designing omnic.

Customer Experience 93

Customer Experience Omnichannel CX 93

Ameyo Callversations

OCTOBER 28, 2022

Let’s take a look at what plagues your engagement strategy and how insight-led engagement could be the panacea for such afflictions. In reality, the problem lies with the inability of such businesses to translate data into meaningful and actionable insights. Insight-Led Customer Engagement Strategy: What Is It?

Artificial Intelligence 98

Artificial Intelligence Machine Learning B2C Actionable Insights 98

Intercom, Inc.

DECEMBER 8, 2020

Monitoring the total number of conversations your team has had during a specific period can generate powerful insights regarding the quality of your support service. Effective reporting contextualizes customer behavior and feedback, so you can glean actionable insights from data to provide a more positive customer experience.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

Zonka Feedback

MARCH 19, 2024

Enter Salesforce surveys: a powerful solution that lets you gather valuable customer insights directly within your CRM platform. However, traditional feedback methods can be time-consuming and disconnected from your existing workflows.

CRM 52

CRM Customer Feedback 52

ClearAction

MAY 26, 2023

Customer Insights Shape Your Firm’s Growth Curve Lynn Hunsaker Customer insights have so much more potential to shape everything in your enterprise. Every growth effort and every efficiency effort can be greatly improved by customer insights guidance. You are collectors of customer insights. ” Wow!

VOC 62

VOC Data Mining CX Voice of the Customer 62

CX Network

NOVEMBER 3, 2023

A guide to collecting, using and actioning customer insights from data and analytics

62

62

SurveySensum

FEBRUARY 9, 2024

The insights you gain from the process can lead to informed decision-making and sustainable growth. Here are seven tips to ensure your market research endeavors yield meaningful and accurate results and insights. Writing down beliefs can skew your results and lead to inaccurate insights. Keep reading for some useful tips.

Non-Profits 52

Non-Profits Finance Government Start-ups 52

Buyer Persona

NOVEMBER 23, 2020

Buyer personas are archetypal representations of actual buyers that articulate insights into their goals. They help us to gain insights into how buyers pursue goals and the motivations behind these pursuits. There is an important caveat to updating buyer insights and buyer personas. First, The Caveat. Analytics Send a Signal.

B2B 126

B2B Healthcare Technology Technology 126