Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation? Why Should You Use B2B Customer Segmentation?

B2B 100

B2B Customer Journey Map Social Media Net Promoter Score 100

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? In the realm of B2B service, staying attuned to client feedback is more crucial than ever. They empower you to gather, analyze, and act upon the insights your B2B service clients provide. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority. What is B2B Customer Experience?

B2B 108

B2B B2C Customer Experience Net Promoter Score 108

Zendesk

APRIL 18, 2022

In this piece, we’ll give you 20 B2B lead generation strategies you can start implementing today. B2B lead generation might not be simple, but that doesn’t mean you can’t make it easier. What are B2B leads? However, certain personal contacts and self-led small businesses can also be B2B buyers. Let’s dive in.

B2B 98

B2B B2C Sales Social Media 98

Totango

MARCH 16, 2021

The B2B customer journey resembles the B2C experience in many ways, but there are also some important differences. In this article, we’ll look at the B2B vs. B2C customer journey to see what’s the same and what’s different. How journeys differ for B2B and B2C customers. B2B vs. B2C Customer Journeys: Comparisons and Contrasts.

B2C 117

B2C B2B Customer Journey Map E-commerce 117

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Great support is key for retention.

B2C 118

B2C B2B Social Media Start-ups 118

Zendesk

NOVEMBER 23, 2021

In fact, B2B sales are projected to bring in approximately three times the revenue of B2C sales by 2023. When looking to the future, therefore, it’s important for companies to understand what B2B sales are, what the best B2B strategies are, and how the B2B sales process and cycle differ from B2C sales. What are B2B sales?

B2B 98

B2B Sales B2C Social Media 98

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 83

B2B Net Promoter Score Education Social Media 83

SurveySensum

AUGUST 9, 2023

Welcome to the world of B2B SaaS, where your product’s success depends on keeping your customers happy. Imagine this: Your customers take charge and start using your product. They sign up, learn how it works, and even reach out for help – all on their own. What is a SaaS Onboarding Survey?

B2B 52

B2B Start-ups Customer Satisfaction Customer Relationship 52

SurveySensum

AUGUST 8, 2023

According to a Microsoft Dynamics 365 State of Global Customer Service Report , 95% of consumers consider good B2B customer service essential for earning loyalty. So, let’s explore how you can leverage customer insights to improve B2B Customer Service. What is B2B customer service? That’s right! The main goal?

B2B 52

B2B Customer Service Touchpoint Customer Feedback 52

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. Use this guide to help you find the best B2B CRM for your business.

B2B 80

B2B Sales CRM Artificial Intelligence 80

TeamSupport

FEBRUARY 7, 2021

It’s an essential component of the company business plan, but what is a B2B Buyer Persona, and why is it an important component of your company? What are B2B Buyer Personas? While that may sound time-consuming and potentially expensive market research, a B2B Buyer Personas are a potential customer rather than actual people.

B2B 97

B2B Machine Learning Customer Satisfaction Customer Relationship 97

TeamSupport

JULY 6, 2020

because of all of the e-mails related to support tickets piled up? This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them. Next in Part 2: Reducing Churn.

B2B 104

B2B Start-ups Technology Technology 104

CommBox

MAY 30, 2021

Lead acquisition is the cornerstone of an effective B2B marketing strategy, setting up a strong pipeline will guarantee you a stable growth rate. And a great way to set up this pipeline is to use a blend of inbound and outbound strategies. Let’s now look at new strategies to acquire B2B leads in 2021.

B2B 93

B2B Social Media Entertainment Start-ups 93

SurveySensum

JULY 21, 2023

That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. Let’s get started! Top 11 B2B Customer Retention Strategies Here are the 11 best practices you can use to boost customer retention in your business. What do they achieve?

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

TeamSupport

AUGUST 5, 2020

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!

B2B 89

B2B Machine Learning B2C Start-ups 89

TeamSupport

JULY 8, 2020

The right B2B customer support software means never having to say goodbye. When you implement a B2B customer support software like TeamSupport, you can measure how happy or frustrated your customers might be and take proactive steps with customers who might be in danger of leaving. It’s worse if you didn’t see it coming.

B2B 86

B2B Net Promoter Score Sentiment Analysis NPS 86

TeamSupport

JULY 27, 2020

Research indicates that companies geared up for a spike in churn during Q2, and while it has proven to be not quite as dramatic as they thought, increasing retention and reducing churn or downsells is a top priority going into the second half of 2020, according to a recent industry survey of CXOs. Not all businesses are freezing spending.

B2B 90

B2B Start-ups Finance Customer Relationship 90

Totango

MARCH 27, 2020

Good B2B Customer Lifecycle Management (CLM) solutions set both you and your customers up for long-term success. Choosing the Best B2B Customer Lifecycle Management Solution for Your Enterprise. Choosing the Best B2B Customer Lifecycle Management Solution for Your Enterprise. Improving CLM with Adaptive CS Technology.

B2B 83

B2B Net Promoter Score Scorecard Customer Journey Map 83

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Here are 6 B2B customer segmentation best practices to help make that happen: Stay Goal-Focused. What is B2B Customer Segmentation? The Top B2B Customer Segmentation Best Practices.

B2B 71

B2B Start-ups Customer Experience Sales 71

TeamSupport

NOVEMBER 22, 2019

While 90% of business-to-business (B2B) leaders recognize the importance of customer support, fewer than 25% of companies excel at helping their customers. It’s a concerning statistic as B2B markets thrive off long-term relationships with their clients. As a result, B2B customers have larger budgets and higher lifetime value (LTV).

B2B 80

B2B Customer Relationship Management Touchpoint Start-ups 80

Steven Van Belleghem

SEPTEMBER 23, 2020

And yet, according to that same McKinsey, the benefits of a fantastic customer experience for B2B companies are high: “In our experience, customer-experience leaders in B2B settings have on average higher margins than their competitors. There are several ways B2B companies are stepping up to that challenge.

B2B 98

B2B Customer Experience Construction E-commerce 98

TeamSupport

AUGUST 10, 2020

In Part 1 of this blog series we suggested tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. We continued in Part 2 exploring one way that customers can speed up the time to ticket resolution with live chat. One way to make this easier on the agent and the customer?

B2B 98

B2B Start-ups Customer Service 98

Help Scout

MAY 13, 2021

Ensuring a positive experience in a B2B relationship delivers improved engagement and, ultimately, a better financial result. So if you’re responsible for a B2B relationship and you’re not already considering B2B customer experience, it’s time to get on board. Use that insight to build your customer experience.

B2B 62

B2B B2C Customer Experience Invoicing 62

TeamSupport

APRIL 27, 2021

Likewise, the B2B sector has also been affected by the spread of AI and its common usage by business owners and marketers alike. To better understand how exactly this tech influences your business, it’s worth looking at these five ways AI is changing B2B marketing. First and foremost, AI lets you personalize your B2B marketing.

B2B 64

B2B Artificial Intelligence AI Social Media 64

TeamSupport

JUNE 23, 2020

It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. It seems like it might be the right time for me to reach out about how I can help with your B2B customer support software.” Yes, it absolutely is.

B2B 98

B2B Sports Social Media Healthcare 98

PeopleMetrics

AUGUST 27, 2015

Selling in the business-to-business (B2B) space is complicated. In fact, if you watch a B2B sales manager for any length of time, there’s a 97.4% OK, I made up that statistic. A B2B sales manager’s job is essentially to coax a prospect into buying a problem-solving machine. The short answer is simple: Start anywhere.

B2B 111

B2B Customer Experience Start-ups Sales 111

SugarCRM

NOVEMBER 4, 2021

Times are changing, and you must keep up. Where to start? Similarly, because modern B2B buyers are primarily concerned with doing their jobs better and smarter, you need to lead with the “why” and let the “how” and “what” follow. Your target audience is informed, connected, and busy. Educate, Not Interrupt. Lead With the “Why”.

B2B 51

B2B Artificial Intelligence Education Start-ups 51

SugarCRM

FEBRUARY 15, 2022

The objective of B2B lead generation is to stimulate and capture the attention of your target buyers and lure them into your sales funnel. B2B lead generation strategies rely heavily on digital channels and the abundance of online content. But it all starts with visibility. But quantity doesn’t necessarily equal quality.

B2B 49

B2B Social Media Engineering Start-ups 49

TeamSupport

JULY 27, 2020

Based on our eBook, B2B Customer Support: From Discovery to Onboarding and Beyond , once you decide to implement a new B2B customer support software solution, the first step is to do an internal assessment to determine how to choose the right provider. Cost Effectiveness and Flexibility. It’s also not as dynamic when customers scale.

B2B 64

B2B Start-ups Customer Relationship Sales 64

SugarCRM

OCTOBER 13, 2021

Whether you’re selling B2B or B2C, ultimately, you’re selling to a person and today’s buyers expect a personalized experience. How to Make the B2B Customer Experience Memorable. Usually, when they pick up the phone to call a vendor, they know what they want to buy, and they’re ready to buy it. Connect the Customer to the Brand.

B2B 52

B2B Customer Experience B2C Social Media 52

TeamSupport

SEPTEMBER 6, 2019

The difference between a B2B (business-to-business) and B2C (business-to-consumer) customer is night and day. To contrast, B2B customers are usually the polar opposite. With all of this said, understanding what a customer expects from your B2B company is essential to a profitable business.

B2B 60

B2B Customer Service B2C Start-ups 60

InteractionMetrics

FEBRUARY 1, 2021

Those of us who work in B2B CX know how different this discipline is from consumer-facing / retail Customer Experience. And unfortunately, there are fewer stats, books, and articles, just less information overall about B2B CX. To kick us off, here are what I see as five special characteristics of B2B customers.

B2B 40

B2B Customer Experience Text Analytics Retail 40

Intercom, Inc.

JANUARY 25, 2023

In 2018, he started building what would become Gainsight PX , a product experience management software to help companies better understand usage data so they can message their users at the right place and at the right time. If you’re short on time, here are a few quick takeaways: There’s a big discoverability gap in SaaS B2B.

B2B 118

B2B Customer Acquisition Start-ups Sales 118

TeamSupport

JUNE 7, 2019

Fortunately, B2B customer support software exists to help! That’s why it’s essential to have B2B support software that tracks in detail the issues and work that has happened in a facility over the years. You’ve got customers with all different types of buildings and a wide array of needs and demands. Probably not.

B2B 74

B2B Start-ups Technology Technology 74

InteractionMetrics

JULY 10, 2023

Especially for many B2B companies, AI isn’t necessary to achieve rigorous Text Analysis of comments and conversations. Especially for many B2B companies, AI isn’t necessary to achieve rigorous Text Analysis of comments and conversations. What if you’re a smaller company without that huge dataset?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40