Inside Customer Service

MARCH 16, 2023

Team Onsite believes communication and teamwork improves when everyone is working in the same place. Here’s some good news for Team Remote: your agents report having better bosses. Improved communication is one of the big arguments for having everyone work onsite. How can the boss set a better example if you don't see the boss?!

Contact Center 171

Contact Center Customer Service 171

Bill Quiseng

JANUARY 3, 2022

Is customer service the frontline? Are we called to duty on the frontline battling customers? So shouldn’t customer service be customer care? Or even better …. We are the Customer CARE team. We CARE for each member of our team: We COMMUNICATE with each other.

Customer Service 200

Customer Service Customer Loyalty Customer Experience 200

Bill Quiseng

MARCH 27, 2024

Today I offer The QUI Rule also known as the GREAT Rule: Treat customers a little better than they want to be treated. You are happy because customers leave satisfied with your product or service. Satisfied customers feel that their experience is good, not better, just average. Nobody raves about average.

Social Media 88

Social Media CX Customer Loyalty Customer Service 88

Bill Quiseng

MAY 3, 2023

Business leaders are happy because customers were satisfied with their product or service. Satisfied customers feel that their experience was good, not better, just average. And satisfied customers will not return as soon as they find an experience that is better or a price that is less expensive.

Hospitality 167

Hospitality Hospitality Social Media CX 167

Fonolo

FEBRUARY 7, 2023

A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. To serve customers well, innovation and excellent customer service is a must. To serve customers well, innovation and excellent customer service is a must.

Customer Service 140

Customer Service Innovation Customer Satisfaction Technology 140

Bill Quiseng

DECEMBER 6, 2023

Instead of saying, “We’ve always done it that way”, do better. Ultimately, your employees will exceed customer expectations. HEARTS If you want to win the hearts of your customers, you, first, must win the hearts of your employees. Don’t just be good. Be GREAT out there! It’s to develop their people.

Social Media 158

Social Media Customer Loyalty Customer Expectations Customer Service 158

ECXO

MARCH 15, 2024

The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? The third sin is poor communication.

Customer Experience 95

Customer Experience Net Promoter Score VOC Innovation 95

Experience Investigators

DECEMBER 15, 2023

Customer experience is not a fad or a trend or a buzzy phrase. That’s why the foundational work of defining CX at your organization — through a CX Mission Statement and CX Success Statement — is so critically important to accomplishing real change and delivering on real outcomes through customer experience. of customer experience.

CX 110

CX Customer Experience Customer Journey Map Net Promoter Score 110

Hodusoft

OCTOBER 4, 2023

11 Ways to Reducing Communication Costs with Internet Telephony Solutions In today’s competitive landscape, cost efficiency has become a key driver of profitability and sustainability. That’s why contemporary businesses must be proactive in exploring strategies and solutions to optimize their communication expenditures.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Bill Quiseng

JUNE 21, 2023

This June, I present each one of the Three Principles to Build Customer Loyalty. You have been happy that your customers leave satisfied. You have sold them a product or service that meets their wants or needs. Satisfied customers feel their experience is good, not better, just average. But that’s not good enough.

B2C 134

B2C Customer Loyalty AI B2B 134

Lumoa

MARCH 9, 2023

In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand. Customer empathy is at the heart of Lush’s approach to building trust with its customers.

Customer Experience 169

Customer Experience Social Media Manufacturing Gaming 169

Beyond Philosophy

MARCH 21, 2024

So, it’s not a matter of if but when regarding a customer crisis. Too many organizations do not plan for a customer crisis, and I want to change that. To that end, I have five rules to handle a customer crisis. Many of the principles we use to manage a customer complaint apply in this planning and building of a crisis process.

Customer Relationship 78

Customer Relationship Start-ups Engineering Education 78

ECXO

MAY 16, 2024

Customer-centric leadership – what does it mean? In an increasingly competitive world where customer needs and expectations are continuously evolving, the concept of “customer-centric leadership” has become a cornerstone for driving successful businesses. So, what does it mean to be a customer-centric leader?

Touchpoint 69

Touchpoint Customer Journey Map Education CX 69

Bill Quiseng

NOVEMBER 8, 2023

With the Rule of Three in mind, here is the second QUI TAKEAWAY: Customer service versus customer CARE. So shouldn’t customer service be customer care? At the same time, customer service experts have advocated that the the people in customer service are the frontlines.

CX 88

CX Social Media Education Customer Service 88

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience. But it also allows agents to handle several customer queries at once.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Hodusoft

MARCH 24, 2022

The Future of customer service is the Omnichannel Contact Center. Regardless of how the customers contact you, they expect to have their issues resolved on time. The use of omnichannel contact center software allows agents to use all communication channels simultaneously within the contact center.

Contact Center 105

Contact Center Omnichannel Customer Service Customer Expectations 105

Bill Quiseng

DECEMBER 13, 2021

Customer loyalty is not by offering discounts, upgrades, or subscriptions to repeat customers. Real customer loyalty is built on service so great that customers return again and again, raving to others along the way. What’s better than gaining a new customer? Keeping an existing one.

Customer Retention 173

Customer Retention Customer Service B2C Customer Loyalty 173

Beyond Philosophy

FEBRUARY 2, 2024

It demonstrates the importance of the words you use to communicate and how easy it is to miscommunicate or not communicate at all. Language holds a pivotal role in shaping your customer experience. In my tenure as a global Customer Experience Consultant, we’ve trained many employees on the impact of language choices.

Customer Experience 88

Customer Experience CX 88

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

Hodusoft

MAY 10, 2023

In today’s business landscape, call centers serve as the primary channel for communication with customers, providing them with product and service information and support. This is because many businesses have had to shift to remote work and rely more heavily on customer support services.

Social Media 100

Social Media Customer Satisfaction Artificial Intelligence CRM 100

ECXO

MAY 14, 2024

Satisfied customers and partners are more likely to return and recommend, creating a virtuous cycle of growth. Understanding customers’ needs: By establishing a more personal and human approach towards the customers, communication flows better and this allows the businesses to have a clear dialogue and understand customers’ needs and desires.

B2C 52

B2C B2B Artificial Intelligence Non-Profits 52

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Bill Quiseng

JANUARY 10, 2024

So I encourage you to remind yourself and your colleagues every day about each one of these reminders I published in 2023: 25 QUI QUOTE Reminders about Customers and Customer Service. QUI QUOTES Reminders about Customers and Customer Service 15 QUI QUOTE Reminders about Leadership and Employee Engagement.

Customer Service 97

Customer Service Social Media NPS Innovation 97

TeamSupport

OCTOBER 27, 2022

Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. But if a business provides good customer service and places the customer first, then the effects of that commitmen t can be significant.

Customer Service 98

Customer Service Customer Retention Start-ups Sales 98

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” In the realm of business communication, CX is not just a buzzword. It’s the cornerstone of progress. HoduSoft’s Participation: What to Expect?

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel. I am not a millionaire.

Social Media 167

Social Media Customer Service Education Retail 167

Hodusoft

MAY 4, 2022

Business communication has evolved rapidly to meet the requirements of ever-changing enterprise needs to facilitate seamless communication and collaboration. When choosing the right business communication tools, people without technical backgrounds may think terms like Hosted PBX Software and SIP trunking are interchangeable.

Business Growth 105

Business Growth Customer Service 105

Lumoa

JANUARY 31, 2023

Customer experience plays an important, if not the most important role in the success of any business. Nearly all companies (89%) believe that customer experience will be their primary basis for competition. In This Article: Why do you need Customer Experience Management? Voice of the customer: where to start?

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

TeamSupport

MARCH 9, 2023

In today’s fast-paced and digital world, messaging has become an increasingly popular form of communication for customers. It is important for companies to adapt to their customers' preferences in order to provide the highest levels of satisfaction, gain more customers, and provide the best customer experiences.

Engineering 98

Engineering Customer Expectations Customer Satisfaction Customer Service 98

Hodusoft

AUGUST 17, 2022

How omnichannel creates seamless customer service experience. The increasing competition due to demanding customers, technological disruptions, and shopping behavior patterns have changed the traditional course of action. . It’s simple; all they need is an ‘omnichannel approach’ in their Customer service journey!

Omnichannel 98

Omnichannel Customer Service Contact Center Touchpoint 98

Zendesk

OCTOBER 17, 2022

While direct-to-consumer, on-demand, and subscription services have been around for a while, consumers’ expectations have changed significantly. And manufacturers who use customer service software have a distinct advantage over competitors who continue to rely on a traditional approach. Manufacture better CX.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

ECXO

APRIL 18, 2024

posts header on ECXO The Story of Jose – A Tale About Customer Experience Once upon a time in the bustling city of Metropolis, there was an extraordinary lion named Jose. Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture.

Customer Experience 103

Customer Experience Start-ups Customer Feedback Sales 103

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: IP PBX Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. It offers a similar suite of services.

Finance 52

Finance Compliance Artificial Intelligence ML 52

Zendesk

FEBRUARY 13, 2024

Whether you had an off day and delivered a subpar customer experience (CX) , the product didn’t ship on time, or a billing error occurred, a sincere apology can be the olive branch that jump-starts customer loyalty. Each situation is unique, so it’s important to tailor your apology to the specific circumstances and customer needs.

Customer Satisfaction 52

Customer Satisfaction Start-ups Customer Service Customer Loyalty 52

Bill Quiseng

JANUARY 11, 2023

Customers who are dissatisfied with your service rant about their no class experience to others. Customers who are satisfied with your service feel that their experience is good, not better, just average. Customers who are satisfied with your service feel that their experience is good, not better, just average.

Social Media 88

Social Media Customer Loyalty Customer Service Customer Experience 88

Zendesk

JUNE 1, 2022

Despite companies investing more than ever in customer service, most consumers aren’t happy with their experiences. According to the Zendesk Customer Experience (CX) Trends Report 2022 , only 21 percent of shoppers say companies make it easy to interact with them. Why is customer service communication important?

Social Media 98

Social Media Omnichannel Touchpoint Artificial Intelligence 98

Bill Quiseng

FEBRUARY 21, 2024

Customer loyalty is not one BIG WOW to a customer. It’s one little wow delivered consistently to every customer. And when you consistently deliver a little wow, you transform an average, satisfactory customer experience into a positively WOW Experience. Now you know why customers don’t seek B2B or B2C businesses.

CX 88

CX B2C Hospitality Hospitality 88