Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 106

Sales Sports AI Touchpoint 106

VOZIQ

AUGUST 2, 2023

With AI becoming the topic of conversation and the rapid changes in the economy affecting businesses, leaders are looking at AI to be their ally in driving growth. Get acquainted with our pick of the best articles on customer retention, building trust with customers, and AI-enabling growth. Economy Grew at 2.4%

Artificial Intelligence 52

Artificial Intelligence AI Government Customer Retention 52

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Totango

APRIL 9, 2024

The main idea is to clearly understand your ICP, and focus on your marketing, CS, and sales efforts toward acquiring and serving the customers who are most likely to derive optimal value from your services over time. He suggested expanding variable compensation beyond just CS and sales teams to include product teams as well.

Sales 106

Sales Business Growth Innovation AI 106

VOZIQ

OCTOBER 17, 2023

Our collection of articles for the m onth highlights the need for leaders to focus on Generative AI to mitigate risks amid ambiguous and volatile market scenarios and prepare for the f uture. It highlights the potential of AI to streamline financial processes, improve forecasting accuracy, and enhance data analytics.

Customer Retention 52

Customer Retention AI Compliance Innovation 52

Customer Service Life

FEBRUARY 10, 2020

– In this article on the Zendesk blog, read how CX experts define customer loyalty and how companies can gain it. Best Uses of AI in Customer Service – AI will continue to be an area of intrigue in 2020. I’ll keep this one short and sweet. Check out this article with some fresh ideas on the topic.

Customer Service 149

Customer Service Contact Center AI Customer Loyalty 149

Totango

NOVEMBER 27, 2023

To do this, Dishman recommends keeping focus across all of your touchpoint teams (CS, marketing, product, sales, etc.) By utilizing AI-enhanced VBR tools like those offered by Totango, you can eliminate the hours it would take to create personalized business reviews and drive customer outcomes. “I

Touchpoint 103

Touchpoint AI Gaming Innovation 103

Win the Customer

SEPTEMBER 6, 2023

This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. In this blog post, we’ll explore how AI and chatbots are transforming customer service interactions, making them faster and more efficient. AI-driven chatbots offer a scalable solution.

AI 64

AI Customer Service Artificial Intelligence Gaming 64

VOZIQ

JULY 11, 2023

Let’s begin with the first blog from Forrester. The Economic Potential of Generative AI: The Next Productivity Frontier (Mckinsey Digital) Generative AI is a new and rapidly evolving field of artificial intelligence that has the potential to revolutionize many industries. This was the best of internet from June.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Customer Retention AI 52

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. The Conversational Automation platform uses AI to hear what service agents might miss, including emotion and intent. Those awkward silences. You can unsubscribe anytime.

E-commerce 130

E-commerce Innovation Compliance AI 130

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

Intercom

JANUARY 11, 2024

Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less. For AI to work, you need comprehensive documentation.

Customer Service 86

Customer Service CX AI Start-ups 86

Callminer

DECEMBER 17, 2019

As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. Better Agent Performance. Sales Pursuits.

Contact Center 207

Contact Center Finance AI Innovation 207

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Beyond Philosophy

JULY 18, 2020

The Big Mistake People Make with AI. Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. Ghosh studies AI and its overlap with behavioral economics. There are many types of AI. AI is excellent at categorizing groups. Key Takeaways.

Artificial Intelligence 115

Artificial Intelligence Machine Learning Sentiment Analysis AI 115

Totango

NOVEMBER 27, 2023

The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Offer self-service functionalities through community and knowledge centers.

B2B 91

B2B ML CRM Customer Relationship Management 91

TeamSupport

SEPTEMBER 21, 2020

Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry.

Artificial Intelligence 98

Artificial Intelligence B2B AI Contact Center 98

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Chapters Chapter 1 What is automation in customer service?

AI 74

AI Customer Service Technology Technology 74

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Totango

JULY 11, 2023

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly. ” — Juan G., ” — Juan G.,

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Uniphore

DECEMBER 7, 2021

Some of these “hidden” opportunities include: Lack of differentiation: Companies may regard the holidays as an opportunity to generate more sales, but the increasingly savvy consumer sees through marketing and pricing strategies. Here’s what you need to know to stay ahead. For example, a seamless handoff from an?artificial

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

VOZIQ

JUNE 7, 2023

With AI taking up a crucial role in retention, it is time we recognize the importance of its presence. This month’s edition of best of the Internet will feature a blog from the best in businesses, with insights into exploring generative AI value chains and strategies for making informed decisions. 4) Look for social proof.

AI 40

AI Start-ups Innovation Technology 40

VOZIQ

JUNE 7, 2023

With AI taking up a crucial role in retention, it is time we recognize the importance of its presence. This month’s edition of best of the Internet will feature a blog from the best in businesses, with insights into exploring generative AI value chains and strategies for making informed decisions. 4) Look for social proof.

AI 40

AI Start-ups Innovation Technology 40

Logicalware

DECEMBER 18, 2023

Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change. With that, let’s wrap up some key highlights from this year: AI reached new heights AI took the spotlight in 2023.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Execs In The Know

SEPTEMBER 29, 2023

’ During an enlightening luncheon hosted by Interactions, some of the brightest minds in business convened to delve deep into the world of conversational AI. Conversational AI acts as a bridge between humans and computers, facilitating seamless communication. Let’s dive in. To understand, we need to explore its essence.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SugarCRM

JANUARY 11, 2024

Generative AI has recently become a hot topic in all mediums, from business settings to casual conversations. Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. And this has happened for a good reason.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

Helpt

FEBRUARY 14, 2024

This blog post will illustrate the basics of DDDM, tracing the transition from traditional decision-making approaches to the data-centric ones in place today. Thos methodology illustrates a move away from intuition-based decisions towards those that rely on hard, analytic data. In Ugg and Ogg’s day, they had big rocks.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

SugarCRM

FEBRUARY 1, 2024

Generative AI is the newest technology that has been under the spotlight for some time. According to a recent report by McKinsey Digital , about 52% of the value that Gen AI could deliver applies to customer operations, marketing, and sales. Your marketers will no longer struggle with endless email creation.

AI 29

AI Sales CRM Innovation 29

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. So, before moving on to the trends, let’s have a glance at how AI can further enhance customer service. Nowadays customers expect swift and personalized responses, and AI is the key to meeting your demands while keeping businesses competitive.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Most AI applications, however, revolve around facilitating sales and marketing operations. Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates.

AI 26

AI Predictive Analytics Legal Social Media 26

CSAT.AI

DECEMBER 21, 2022

1) This story from Shep Hyken’s blog about an Ace Hardware manager and an elderly customer is a heartwarming one that resulted in a nine year long tradition. . Happy customers are great marketing. Here are happy holiday tales of customer service heroes to draw inspiration and good vibes from: . A Customer Service Christmas Story.

Customer Service 86

Customer Service Sentiment Analysis AI CX 86

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. Read more on how AI/ML betters customer experience in this read from HBR. Read more on how AI/ML betters customer experience in this read from HBR.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. Read more on how AI/ML betters customer experience in this read from HBR. Read more on how AI/ML betters customer experience in this read from HBR.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. But what does your team need to do to embrace the all-powerful combination of human and AI-powered support?

Customer Service 89

Customer Service AI Start-ups Innovation 89

TeamSupport

APRIL 27, 2021

It’s not just the tech industry that has felt its impact, but also pretty much any other industry thanks to the versatility that is so characteristic of AI. Likewise, the B2B sector has also been affected by the spread of AI and its common usage by business owners and marketers alike. Personalize Your Marketing.

B2B 64

B2B Artificial Intelligence AI Social Media 64

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Advanced Analytics Platforms Tools like Google Analytics or Adobe Analytics help identify customer behavior patterns and inform personalized marketing strategies. Customers want to feel seen.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106