Shep Hyken

AUGUST 29, 2022

My Comment: Loyalty and repeat business belong together. 14 Customer Retention Strategies That Work In 2022 by Toni Matthews-El and Cassie Bottorff. While casting a wide net works well for fishing, one-time clients will not keep a company from treading water. I would expect nothing less from a blog tidied “Tech Funnel.”.

Customer Service 57

Customer Service Customer Retention Customer Loyalty Retail 57

Beyond Philosophy

SEPTEMBER 17, 2014

I remember working with clients in Milwaukee and naively asking them if they watch the Chicago Bears! These judgments are our subconscious at work, interpreting the situation and creating an emotional reaction. We like to belong to a group. Customers like to belong to groups—as long as it’s the better one.

CEM 120

CEM Sports Government Start-ups 120

Help Scout

AUGUST 15, 2018

While we still had room for improvement in many areas, we were proud to share our results along with our strategies and learnings as a way to hold ourselves accountable, to add meaningful dialogue to what’s happening around diversity and inclusion work, and to demonstrate our company’s dedication to doing better. This year, we’re at 3%.

Legal 40

Legal Engineering 40

SurveySensum

FEBRUARY 27, 2024

However, employee satisfaction isn’t just about creating happy employees – it encompasses a complex interplay of factors, including job fulfillment, work-life balance, opportunities for growth, recognition, and a supportive company culture. Where would you prefer to work? Undoubtedly, Office A holds the allure.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Intercom, Inc.

APRIL 22, 2021

And while it’s true we’ve done a lot of work towards advancing the careers of individual contributors, there’s still a long way to go. Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Intercom, Inc.

NOVEMBER 6, 2018

“The higher your sales velocity, the faster you’re making money” Let’s say you’re working 10 opportunities with an average deal size of $1,000 and your personal win rate is 25%. In theory it could work out, but it’s a risky bet. The larger your pipeline, the more revenue you’ll bring in. Not so fast.

Sales 120

Sales Start-ups 120

CX Journey

NOVEMBER 23, 2016

Thank yous don't just belong to customers; you need to be thanking your employees, as well. Gratitude goes a long way for employees: knowing they add value, knowing what they do matters, knowing that their work is appreciated, receiving recognition for a job well done - those are all factors that play into employee engagement.

Customer Experience 72

Customer Experience 72

Customer Service Life

JANUARY 15, 2019

This article was originally published on the FCR blog on December 10, 2018. As I was scanning my list of blog post ideas, I realized I had some miscellaneous thoughts that fit under the quality umbrella and it’s about time we discuss them. Does extra credit belong on a quality form? Click here to read the original.

Contact Center 75

Contact Center Compliance Customer Service 75

Hodusoft

APRIL 12, 2023

In this blog post, we have discussed what benefits insurance companies can get by leveraging omnichannel software and how they can choose reliable and effective software. At HoduSoft, we have provided many insurance companies with high-quality omnichannel contact center software and helped them enhance customer experience.

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52

ECXO

MARCH 24, 2024

Companies had already understood for a while now how important is personalization in the Customer Journey but the amount of manual work and engagement it used to take, made many organizations leave it a bit aside. All these elements – self-reference, belonging, reciprocity, and control – are deeply rooted in our psychology.

AI 52

AI Customer Experience Social Media Machine Learning 52

The Customer Service Blog

SEPTEMBER 28, 2021

Have a read of the article below and then get in touch with The Customer Service Blog to give your views. Darren Bugg Editor, The Customer Service Blog 'The customer is rarely right, often self-obsessed and may be best ignored' - by Brendan Canavan Customer focus is an enduring and fundamental principle of business. What do you think?

Social Media 52

Social Media Customer Relationship Retail Customer Loyalty 52

Comm100

NOVEMBER 10, 2020

So with white-label live chat, a company can offer live chat to their website visitors with their own branding, as if the software belongs to them. By using a white-label live chat solution you can skip all of this work and plug in your custom-built chat to your customers’ websites and mobile apps in no time. .

E-commerce 52

E-commerce Engineering Healthcare CRM 52

Beyond Philosophy

SEPTEMBER 17, 2014

I remember working with clients in Milwaukee and naively asking them if they watch the Chicago Bears! These judgments are our subconscious at work, interpreting the situation and creating an emotional reaction. We like to belong to a group. Customers like to belong to groups—as long as it’s the better one.

Sports 60

Sports Government Start-ups Customer Experience 60

Beyond Philosophy

SEPTEMBER 17, 2014

I remember working with clients in Milwaukee and naively asking them if they watch the Chicago Bears! These judgments are our subconscious at work, interpreting the situation and creating an emotional reaction. We like to belong to a group. Customers like to belong to groups—as long as it’s the better one.

Sports 60

Sports Government Start-ups Customer Experience 60

Execs In The Know

OCTOBER 20, 2022

In today’s tight labor market, creating a contact center where people love to work is a major competitive advantage. Automate: Automate low-level administrative tasks to free-up leaders to focus on their teams, rather than paper work. . Managers are leaned-in and invested . According to a 2022 report by 15Five , nearly 50% of U.S.

Contact Center 52

Contact Center CX Start-ups Finance 52

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. Collaboration Across Multiple Teams Achieving a cohesive customer experience requires multiple teams working together towards a common goal. But how does it work? Make it so user-friendly that they can’t imagine working without it.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

CX Journey

MARCH 7, 2018

It appeared on their blog on October 18, 2017. to the left) My response was: “That’s a blog post on its own! These employees willingly go the extra mile, work with passion, and feel a profound connection to their company. They might make your time at work more fun, but they will not/do not drive your engagement.

Innovation 52

Innovation Customer Satisfaction Customer Experience Sales 52

CommBox

JANUARY 4, 2022

Communities provide a sense of belonging and purpose—a place where we’re surrounded by like-minded people with similar goals, interests, belief systems, and values. This is similar to the previous tip, but instead of asking shoppers for their opinions, turn to the people who work for and/or with you. Ask for Employee Feedback.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

CommBox

DECEMBER 9, 2021

Ideal Customer Retention Strategies That Work. Alternatively, you can go for a simple corporate social responsibility or write relevant blogs. The tailored experience gives your customer a feeling of belonging and can associate with your brand smoothly. Build A Positive Customer Experience.

Customer Retention 52

Customer Retention Omnichannel CRM Customer Experience 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. The coffee chain encourages customers to feel like they belong by making them part of the Starbucks community. Clearly, NPS occupies a special place in customer experience stardom, sitting atop the throne with its crown of glory firmly affixed. Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

CX Journey

APRIL 26, 2017

It was published on their blog on July 6, 2016. Use attribute grids to logically (questions that belong together) group questions with the same rating scales. Test your surveys often – make sure your surveys work – on all devices, all browsers; nothing kills your response and completion rates like messed up surveys.

Customer Survey 63

Customer Survey Touchpoint Start-ups Retail 63

Help Scout

JULY 18, 2018

That changed when I applied to Help Scout because of this blog post: Here’s how Help Scout is addressing diversity debt and holding ourselves accountable to build a more diverse and inclusive team. That’s what Leah’s blog post about Help Scout’s demographic data did, and that post is what encouraged me to apply. Be transparent.

Social Media 40

Social Media Start-ups Education 40

Comm100

JUNE 19, 2018

But working out how processes need to change to fall in line with those same philosophies can be tougher. In this blog post series, we’ll be picking apart some of the keynote speeches shared at the ICMI Expo, and throwing some light on what those insights could mean for your contact center. Ready to put on your holiday best?

Contact Center 40

Contact Center Entertainment Start-ups CX 40

CX Journey

DECEMBER 16, 2014

I do sometimes find inspiration to write about both customer and employee experiences in the strangest ways, but that story got me thinking about this blog post that I needed to write about customer retention and how to keep customers coming back. If they did, they wouldn''t have to work so hard to get new ones. And save you money!

Customer Retention 83

Customer Retention Customer Acquisition Sales Omnichannel 83

Customer Experience Matrix

AUGUST 27, 2020

To ease the burden a bit, I’m going to start reviewing privacy systems in this blog. Identity resolution is on the border because responding to data subject requests (see next section) requires assembling all data belonging to the same person. The first step is to define a framework of the functions required for a privacy solution.

Legal 60

Legal Invoicing Compliance Government 60

ProProfs

MAY 28, 2019

This blog will educate you on how to make fun quizzes with the help of various tips & tricks that you can follow without having to go crazy trying to figure out what an online fun quiz looks like. This format works for almost every movie, game or book character. Which Hogwarts House Do You Belong To? How to Make a Quiz Fun?

Social Media 68

Social Media Gaming Outlook Entertainment 68

Comm100

SEPTEMBER 7, 2015

Anyone who has ever worked in customer service to any capacity has had an angry customer bark them down at one point or another. So don’t try to pinpoint where the blame actually belongs. Give yourself a few moments and take some deep breaths before getting back to work. As much as we hate to admit it, we’ve all been there.

Start-ups 57

Start-ups Customer Service 57

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. Will it transform the way we work and the way businesses interact with customers and prospects?

Customer Service 64

Customer Service AI Machine Learning Technology 64

Intercom

SEPTEMBER 28, 2023

But yeah, if we can automate certain tasks, it just creates space for people to do even better, deeper work. In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. But while there are reasons for apprehension, today’s guest sees plenty more to feel excited.

AI 59

AI Start-ups Education Customer Service 59

Inside Customer Service

SEPTEMBER 8, 2022

Three flight attendants were working in the front galley and one of them politely asked him to use the restroom in the main cabin. The conversation reminded me how important it is to show appreciation and support to customer service professionals who are working hard to serve us. It's nice to have someone back you up.

Customer Service 178

Customer Service Contact Center Retail 178

Comm100

NOVEMBER 10, 2016

How many hours are they looking to work this holiday season? The following boards can help you reach support professionals looking for extra work over the holidays: Seasonal/Part-Time Job Boards. Ask references for another reference—specifically, another person who worked with the candidate in question. Hire the Right People.

Legal 56

Legal Retail Healthcare Start-ups 56

Qualtrics

SEPTEMBER 24, 2020

For organizations still adjusting to remote work , remote onboarding poses a lot of questions – and not much time to determine the answers. If you’re onboarding remote employees – either for the first time since the start of COVID-19 or in the wake of your company announcing indefinite remote work – here’s a look at how to get it right.

Start-ups 20

Start-ups Touchpoint Technology Technology 20

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. The image below shows a quiz to check the customer’s knowledge of “Petril MD,” which belongs to the group of medicines known as Benzodiazepines. Read: How to Build Customer Personas?

Social Media 52

Social Media Sales Start-ups E-commerce 52

CX Accelerator

JULY 1, 2019

Susan Goltsman , worked tirelessly to move the idea that, “…every individual has the right to full and equal participation in the built environment. In the blog post, The No. You’re designing a diversity of ways to participate so that everyone has a sense of belonging.” Yes, we were eighty-sixed from the YMCA.

Customer Experience 140

Customer Experience Customer Journey Map CX Education 140

Beyond Philosophy

SEPTEMBER 13, 2019

Heuristics are not 100 percent accurate, but they work most of the time, and help make complex cognitive decisions easier and faster. . One of these universal heuristics is the Representativeness Heuristic, which is how we decide the likelihood that something is going to happen or that somebody belongs to some class of people.

Start-ups 130

Start-ups Government Sales Customer Experience 130

ECXO

DECEMBER 26, 2023

I wrote it drawing from my first-hand experience working with companies of various industries, sizes and markets and putting into it all the passion that I have for my work. Whether it’s giving a presentation, writing documentation, or creating a website or blog, we need and want to share our knowledge with other people.

CX 52

CX Social Media Sports Customer Service 52

Totango

JUNE 12, 2020

As America gets back to work and begins recovering from the economic downturn and delays that accompanied the 2020 pandemic, companies are discovering they must focus on their customers more than ever to remain competitive. . The #1 way to be sure of customers’ needs is to employ a customer-centric focus across your company.

Innovation 62

Innovation Touchpoint Sales Customer Retention 62