Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Showcasing and reviewing CS software.

Social Media 115

Social Media B2B Customer Loyalty Start-ups 115

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. Just started using it and am excited to see Touchpoint Templates available soon.” — Shona Fenner, Senior CX Operations Manager at Petdesk Not a Gmail user?

Outlook 107

Outlook Touchpoint CX Customer Experience 107

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

CX Accelerator

JUNE 27, 2019

Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Even if you don’t pay us.

CX 243

CX Customer Experience 243

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. BPO contact centers are equipped with specialized knowledge in financial products and services. Efficiency and Efficacy Management guru Peter Druckers said, “Efficiency is doing things right.

Contact Center 52

Contact Center Compliance Social Media AI 52

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. Why Do I Need B2B CRM Software? The Five Best CRMs for B2B Businesses in 2022.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. Customer Enablement Essentials: What B2B and SaaS Brands Need to Know.

B2B 82

B2B Net Promoter Score Education Social Media 82

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. You have a great product that your team has worked tirelessly to develop. This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software? How to choose the right software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Totango

JANUARY 2, 2024

Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team.

Business Growth 99

Business Growth Customer Journey Map Gaming Sales 99

Fonolo

MAY 23, 2023

Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Customers want to feel seen.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Totango

OCTOBER 12, 2022

Recent years have seen an astonishing rise in the popularity of subscription-based products and services. And with 96% of professionals also indicating that improving the customer experience is a “high” and “medium” goal, it’s clear that delighting customers is widely regarded as the best way to keep them coming back for more.

Sales 110

Sales Customer Retention Innovation Customer Experience 110

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog. Significant digits: 240 blog posts, 18 videos.

Engineering 150

Engineering Start-ups Gaming Sales 150

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. These include traditional editorial review sites such as Techradar and PCMag , which often review both software and tech gadgets. Influencer review sites.

Start-ups 172

Start-ups Customer Acquisition B2B Business Operations 172

Totango

FEBRUARY 23, 2022

It includes their pre-purchase, purchase, and post-purchase experiences. It also encompasses all aspects of their experience with your brand, including thoughts, emotions, and behaviors. For example, a SaaS customer may begin their journey with your brand by reading a review by one of your customers on a software review site.

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Social Media 110

Hodusoft

JANUARY 18, 2022

The Auto Dialer Software market size 2022 is anticipated to experience significant growth over the next few years due to the unique growth patterns, potential, and promise for the marketplace. Auto dialers are software applications that can dial phone numbers from an array. Biggest drivers of Auto Dialer Market in 2022.

E-commerce 105

E-commerce Hospitality Hospitality Education 105

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. This will help you choose the right and the best InMoment alternatives. When you are thinking of buying a new product, what do you do? Why Look For InMoment Alternative?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. What it means to Run Less Software.

Engineering 192

Engineering Technology Technology Start-ups 192

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. List of the Top 9 Market Research Tools and Software in 2024 1. Why is that? Still not convinced?

Text Analytics 52

Text Analytics NPS Outlook CX 52

Hodusoft

MAY 11, 2022

You need to recruit an in-house IT team for the management and maintenance. A cloud IP PBX is the latest business communication solution that falls under the category of Software-as-a-Service (Saas). The entire PBX system is managed and maintained by a third-party vendor.

CX 98

CX Government Actionable Insights Omnichannel 98

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service. Managing call volume can be challenging while maintaining service quality.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. The term is borrowed from human resources management.

Customer Journey Map 92

Customer Journey Map Close the Loop Start-ups Technology 92

ClientSuccess

FEBRUARY 22, 2023

Customer Support Customer support is focused on assisting customers with a problem or issue with a product or service. Customer Success aims to help customers achieve their desired outcomes and reach their goals using the product or service. Customer success managers work with customers to identify and help them achieve their goals.

Customer Satisfaction 70

Customer Satisfaction Education Customer Retention Customer Relationship 70

Zendesk

APRIL 18, 2022

This knowledge cultivates a more nuanced experience for every lead, likelier conversion, and better targeted campaigns in the future. When someone is motivated to find you because they are looking for a particular product or service, the first point of contact—whether it’s a web search, referral, or an Instagram story—is the lead source.

Social Media 98

Social Media CRM B2B B2C 98

Hodusoft

SEPTEMBER 14, 2022

How Multi Tenant PBX Software Empowers Telecom Businesses? Multi-tenant PBX software has come up as a reliable business communication tool for companies that have multiple branches spread over different geographical locations. In this blog, we will discuss 7 ways how multi-tenant software adds value to your business.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

Totango

JANUARY 22, 2024

Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build. At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Hodusoft

SEPTEMBER 7, 2022

7 Best and Effective Inbound Call Strategies For Call Centers. Accessibility is one of the essential aspects of delivering an impeccable customer service experience. Inbound call center software helps businesses to optimize huge volumes of inbound calls in order to deliver excellent customer service. Product-related support.

Omnichannel 52

Omnichannel Social Media CRM Customer Satisfaction 52

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. A hybrid work environment creates a situation in which managers lack visibility of team members working remotely. A cloud-based contact center software is an ideal choice for a hybrid workforce. Let’s find out.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Totango

OCTOBER 20, 2021

Customer journey optimization lets you map a path to consistently satisfying experiences throughout client lifecycles. In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. What Are the Main Steps in the Customer Journey?

Customer Journey Map 91

Customer Journey Map Touchpoint Customer Satisfaction Start-ups 91

ClientSuccess

DECEMBER 5, 2022

Receive invaluable customer feedback on products, services, and strategies. The value in CABs is most often realized in regulated industries or with complex products and business models like enterprise software. This means forming a group of customers you can trust and rely on for honest feedback about your product and services.

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87