CSAT.AI

JULY 13, 2022

If your brand is used in a sentence to position it as the brand that others should emulate, then you are operating at a Trademark level of service.” – Shep Hyken When Your Company Becomes a Verb , Hyken blog . 3. (+ how to deliver it) , Zendesk blog. Aim to Become the Standard. “If Build Relationships. “A

Customer Experience 93

Customer Experience CXM Contact Center Innovation 93

SurveySensum

JANUARY 26, 2024

The Foundation: Awareness Stage The awareness stage serves as the foundation, marking the initial encounter between a potential customer and your brand. Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. User testimonials and success stories.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

MattsenKumar

MAY 7, 2024

Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. According to the Help LamaReport, 87% of consumers want brands to improve and set new values for customer service.

Customer Satisfaction 52

Customer Satisfaction Contact Center Customer Service CRM 52

Intercom, Inc.

SEPTEMBER 22, 2020

Brian also shares HubSpot’s strategy for creating an industry-defining category that helped more than 86,000 customers in over 120 countries move from unwelcome outbound marketing to permission-based inbound marketing. What do these brands have in common? Proven strategies for creating a transformative category.

Gambling 211

Gambling B2B Education Business Growth 211

C3Centricity

FEBRUARY 13, 2024

I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.

Social Media 90

Social Media Customer Feedback Innovation Customer Satisfaction 90

Execs In The Know

APRIL 5, 2024

Customers anticipate this level of continuity in their interactions with brands, reflecting a shift towards channel-agnostic, lifelong conversations. How Brands Are Prioritizing Channels Balancing customer preferences with operational constraints is an ongoing challenge in customer experience. Truist relies on behavioral cues.

Contact Center 52

Contact Center AI Social Media CX 52

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. We’ll also highlight essential tools for a successful hyper-personalization strategy. Hyper-personalization can foster a stronger emotional connection between customers and your brand.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Intercom, Inc.

AUGUST 14, 2018

That might work for a while but it’s simply not a sustainable, scalable or sane strategy. And it requires massive discipline, because as a founder or early stage employee, time spent writing blog posts, hosting podcasts, or shooting videos is time you’re not doing other work that often seems more urgent or impactful.

Non-Profits 182

Non-Profits Sports Gaming Start-ups 182

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. Now let’s explore how to improve CSAT score with a 6-step strategy.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

Win the Customer

SEPTEMBER 8, 2023

It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand. In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

VOZIQ

AUGUST 2, 2023

What Smart Companies Know About Integrating AI(HBR) This blog shows the strategic integration of Artificial Intelligence (AI) in businesses. The blog emphasizes the importance of data quality, ethics, and transparency when implementing AI systems. The blog sums up with an emphasis on building trust and keeping it with communication.

Artificial Intelligence 52

Artificial Intelligence AI Government Customer Retention 52

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. Blog content. What Are B2B Customer Journey Touchpoints?

Touchpoint 117

Touchpoint B2B Customer Journey Map Social Media 117

MattsenKumar

OCTOBER 12, 2023

Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. According to the Help Lama Report, 87% of consumers want brands to improve and set new values for customer service.

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Execs In The Know

MAY 16, 2024

The Summit attracts the industry’s brightest CX leaders and practitioners, representing an impressive array of brands and industries. The goal is to connect leaders eager to enlighten and motivate change, advance the CX conversation, enhance brand experiences, and initiate positive change within the industry.

CX 40

CX Innovation Sales Technology 40

Customer Think

DECEMBER 31, 2021

Unfortunately, many brands are utilizing SEO strategies across their home pages and blogs but overlooking their product pages. SEO is no longer simply nice to have. It’s a critical component of modern business. Image Source These exact product pages are an underutilized asset when it comes to search engine optimization.

Engineering 81

Engineering 81

The Customer Service Blog

APRIL 2, 2024

It was voted the second most-trusted brand in the United Kingdom, and 28th top brand in the world. Many readers of my blog will be aware that recently the Body Shop has run into serious financial difficulties and has ceased all its operations in the USA. Darren Bugg Editor, The Customer Service Blog.

Social Media 52

Social Media Retail Innovation Start-ups 52

Totango

JULY 6, 2021

Customers who don’t feel committed to your brand are more likely to churn and spread negative word-of-mouth. In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. Customer loyalty is your clients’ commitment to your brand. What Is Customer Loyalty?

Customer Loyalty 111

Customer Loyalty Net Promoter Score NPS Voice of the Customer 111

Totango

FEBRUARY 11, 2022

Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. Then, we’ll walk you through three steps for creating a solid customer experience strategy. Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades.

B2B 109

B2B B2C Customer Experience Net Promoter Score 109

Totango

DECEMBER 29, 2021

In this blog, we’ll look at the keys to building a customer-centric roadmap. Today’s SaaS customer makes purchasing decisions based on their digital experience of your brand. This means that successful brands need to align their product experience with what data indicates about customer needs. Examine Your Current Roadmap.

Customer Satisfaction 99

Customer Satisfaction Technology Technology 99

Totango

FEBRUARY 23, 2024

Karen has a unique story as she joined Totango right after the company updated its positioning narrative and completed a brand refresh. Consider your approach to learning all of the ins and outs of the product or service, getting to know your peers and customers, and developing specific goals and strategies for your team.

Start-ups 98

Start-ups Business Growth Sales 98

PeopleMetrics

MAY 13, 2021

Word-of-mouth marketing is the best way to drive customer loyalty and organically create enthusiastic brand advocates. Discover our award-winning Customer Experience (CX) blog: [link]. Watch on YouTube. ? ? Tune in for short, casual conversations every Tuesday at 2:00pm ET. ? ? ?. Sign up for more PeopleMetrics LIVE! sessions: [link].

Net Promoter Score 83

Net Promoter Score CEM NPS Customer Loyalty 83

Doing CX Right

SEPTEMBER 19, 2020

8 strategies to get great customer service based on YOUR actions: 1. Make sure your personal brand is what you want to project. Take advantage of the time to provide recommendations as most brands are listening and care to improve experiences based on customer and prospect feedback. Be impeccable with your words.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

PeopleMetrics

APRIL 30, 2021

In this session, we reveal 5 CX secrets behind the world's best brands and provide real-world examples of how these beloved companies attract, retain and delight loyal customers by taking extra care behind-the-scenes to deliver exceptional customer experiences. Discover our award-winning Customer Experience (CX) blog: [link].

CX 133

CX Customer Experience CEM Customer Feedback 133

SurveySensum

SEPTEMBER 6, 2023

In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? This is where brand advocacy comes into play. What is Brand Advocacy? These advocates are your brand’s enthusiastic cheerleaders, who can sway others’ decisions.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. What Is a Customer Engagement Strategy? What Are the Benefits of Customer Engagement Strategies?

Customer Journey Map 77

Customer Journey Map Net Promoter Score B2B Social Media 77

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible. Just make sure you fix your mistakes!

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. What Is SaaS Customer Engagement?

Net Promoter Score 98

Net Promoter Score Customer Acquisition NPS Customer Journey Map 98

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Finally, we’ll share five top strategies and best practices you can use to get the most out of your customer enablement efforts.

B2B 83

B2B Net Promoter Score Education Social Media 83

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Some brands set up their customer success communities to enhance their customer support or to support their marketing efforts. Customer Success Managers in Action is a global community focused on strategies to elevate the customer success profession.

Social Media 117

Social Media B2B Customer Loyalty Start-ups 117

SurveySensum

JULY 11, 2023

Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. This is what brands want. And this will help you to set your brand apart from competitors.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now.

Innovation 118

Innovation B2B Start-ups Education 118

Win the Customer

SEPTEMBER 7, 2023

The McKinsey Matrix, a tool initially designed for portfolio analysis, proves to be surprisingly versatile when applied to customer experience strategies. Surprisingly, this matrix can be adapted to enhance customer experience strategies. This includes factors like product quality, brand reputation, and customer service.

Customer Experience 59

Customer Experience Innovation Customer Satisfaction Customer Service 59

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Totango

JUNE 28, 2021

A f reemium strategy forms a foundation for SaaS marketing, but it’s often used without being understood. We’ll define what a freemium strategy is. We’ll contrast it with the similar-sounding but distinct concept of a free trial strategy. What Is a Freemium Strategy? Freemium Strategy vs. Free Trial Strategy.

Technology 91

Technology Technology Sales Customer Experience 91

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. It’s important to understand the differences between the two and how to use both to build your brand monitoring strategy.

Social Listening 87

Social Listening Social Media CXM AI 87

Execs In The Know

NOVEMBER 22, 2022

Strategies for Leading a Multilingual Global Contact Center. When you’re running multilingual operations or international business, oftentimes CX strategy and language become separated into two different work streams. Will your current hiring and retention strategies be able to meet the demand of future consumers?

Contact Center 98

Contact Center CX Technology Technology 98