Fonolo

APRIL 24, 2018

In just the last month we saw the release of Apple’s Business Chat, the announcement of Twilio’s new Flex call center platform and the acquisition of Altocloud by Genesys. About: We read, and blog about, a lot of content from Call Center Week. When combined with social media channels, that category is now more popular than email.

Contact Center 99

Contact Center Social Media Customer Service Start-ups 99

ProProfs

FEBRUARY 28, 2020

Don’t worry; this blog post will help you out in your quest for the best online course platform. The best online course creator and management tools today are designed for different categories of end-users: Solopreneurs. Also, reminders and announcements make maintaining ongoing compliance with courses a breeze.

Education 82

Education Compliance Government Start-ups 82

Fonolo

APRIL 24, 2018

In just the last month we saw the release of Apple’s Business Chat, the announcement of Twilio’s new Flex call center platform and the acquisition of Altocloud by Genesys. About: We read, and blog about, a lot of content from Call Center Week. When combined with social media channels, that category is now more popular than email.

Contact Center 57

Contact Center Social Media Start-ups Customer Service 57

Steven Van Belleghem

OCTOBER 29, 2020

A bigger success story seems to be Readly, a Swedish tech company that has digitized magazines since its launch in 2013 and which has rapidly grown into one of the European category leaders in digital magazine subscriptions. But even there, the popularity and scale of the offer pales in comparison to streaming giants Netflix and Spotify.

Education 98

Education Entertainment Sports AI 98

CX Journey

JANUARY 2, 2015

It appeared on their blog on August 21, 2014. At the end of each episode was a public service announcement (PSA) that would answer various questions and teach kids some valuable lessons. There''s more, but I think this covers the major categories. Image courtesy of FORMULa_24 I originally wrote today''s post for Intradiem.

CX 61

CX Customer Journey Map Customer Expectations Customer Experience 61

Intercom

MARCH 9, 2023

It’s one of the categories we’re most excited about, and we think every business can take advantage of it and needs to be thinking about it. That said, OpenAI just announced their ChatGPT API, and I think it surprised a lot of people because it was 10 times cheaper than the previous similar models in that series.

Customer Service 64

Customer Service AI Machine Learning Technology 64

ProProfs

MAY 24, 2022

This blog will closely look at what an internal assessment is, internal assessment methods, advantages, tips to conduct internal assessment, and the main differences between internal assessments and external assessments. It results in three times the return on assets and almost two times the return on sales. .

Start-ups 52

Start-ups Sales Construction Engineering 52

Intercom, Inc.

AUGUST 1, 2019

We had not announced to the world, no Crunchbase profile, nothing. We had tons of press, because we basically combined two rounds into one announcement. Michael: One of the things we’ve done that’s really spoken to our customers is that we launched a blog pretty early. We had no rank on search.

E-commerce 36

E-commerce Start-ups B2B Retail 36

Intercom, Inc.

JUNE 6, 2019

Just this week, we announced a new group of apps that users can add to the Intercom Inbox to provide faster and deeper customer interactions. I stumbled into journalism by starting a blog, writing in English about the French tech scene. But how do you decide when to build an app for your product and what platforms to invest in?

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

Intercom, Inc.

JULY 9, 2020

In a crowded category , it can be tough to make an SEO impact. So just having a blog, being out there speaking and writing and giving back to the community in some sense, also really helped to be lucky to be part of that community and maybe be at the forefront of it as well. Is it categories? Is it sub-categories or products?

Engineering 199

Engineering Start-ups E-commerce B2C 199

Fonolo

MARCH 13, 2019

We have four broad categories: Web-based chat, SMS, social media (e.g. Then last week, Facebook’s CEO dropped a major announcement focused on a renewed commitment to privacy. The deployment was done by IMImobile, who announced it in October. The most important one, in my mind, is how text should work alongside voice.

Social Media 57

Social Media Omnichannel AI Gaming 57

Fonolo

FEBRUARY 13, 2019

The ongoing centrality of the voice channel is a recurring theme on this blog. Repetitive announcements.” We have featured content by authors Jacobs and Leggett many times on the blog. In our hang-out last month, we had a great discussion from three industry representatives – one from each of these categories.

Contact Center 57

Contact Center Technology Technology CRM 57

Fonolo

FEBRUARY 20, 2018

Twilio essentially created, then dominated, the category of “Communication Platform as a Service”. If you want to boil it down to a single question, it’s this: “Will Twilio announce a per-agent-per-month price?” Now, Twilio will be competing with its customers, at least to some extent. How big of an impact will this be?

Start-ups 57

Start-ups Technology Technology Customer Service 57

Intercom, Inc.

JUNE 19, 2019

I actually got to put out this blog post about that Bill Gates quote I mentioned. That’s especially relevant around the PR that comes out and the blogs that you’re going to write. We announced them at Frontiers. Hopefully by the time this is out, I’ve posted a new blog post. It’s more like a comms job.

Start-ups 217

Start-ups Engineering CRM Sales 217

1 to 1

JUNE 11, 2013

The 1to1 Blog. Strategy Speaks Blog. Categories. Hard Knox Life: A Brand Manager Blog. Marketing Blog. Allegiance Blog. Eloqua Blog. FreshNetworks Blog. FreshNetworks Blog. Marketo Blog. MarketTools Blog. RightNow Customer Experience Blog. Webinars & White Papers.

Social Media 37

Social Media CRM Customer Loyalty Voice of the Customer 37

Totango

FEBRUARY 28, 2024

I am thrilled to announce that Totango has joined forces with Catalyst , innovative thought leaders who have developed an intuitive solution to power customer-led growth. At Totango we pride ourselves on being category creators.

Artificial Intelligence 105

Artificial Intelligence Customer Acquisition Customer-Centric Organization Sales 105

ProProfs

APRIL 5, 2022

Depending upon where they are implemented and how they can boost your lead management, lead generation tools are classified into the following categories. . Blogging, SEO, and ad tracking & management Free and paid plans. Blogging, SEO, ad tracking & management, and social media management functionalities .

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Totango

SEPTEMBER 28, 2021

Today, I’m very excited to announce that we raised $100M in a Series D funding led by Great Hill Partners with participation from our long-time investors: Pitango, Canvas, and BGV. When we founded Totango, the customer success category did not exist – we had to invent it. Our “overnight success” took a decade.

Government 130

Government Innovation Start-ups Technology 130

Qualtrics

JUNE 30, 2020

We're also producing some content, a couple of blogs that have gone live and then we're actually about to launch it and like a full blown like in depth like digital event, best practice guide they'll we'll be making available. I think there's a whole new category that's going to be created out of this. Super impressive. I, I agree.

Start-ups 26

Start-ups Innovation Government Technology 26

ProProfs

MARCH 21, 2022

In this blog post, you’ll find everything you need to know about Facebook marketing quizzes , including—. As can be seen from Adobe’s recent announcement , product/service recommendations are more important than ever today, no matter if you’re a B2C or B2B brand. . Also, check out: 25 Most Popular Quiz Categories and Quizzes.

Real Estate 52

Real Estate Entertainment Social Media Sports 52

ProProfs

SEPTEMBER 24, 2020

To help you in that regard, in this blog post, we take an in-depth look at everything you need to know about conducting sexual harassment training in Maine, including how to sucessfully impart it. For example, using them, you can easily automate repetitive tasks, such as course announcements and reminders.

Legal 40

Legal Compliance Social Media Government 40