Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Sales 106

Sales Business Growth Innovation AI 106

Inside Customer Service

NOVEMBER 18, 2021

They know I create a lot of content around customer service training, so they ask me for some recommendations. Can I suggest a class, a blog, or a book to help them? This might seem like strange advice coming from someone who makes a living from online training classes , has a blog , and has written several books.

Start-ups 130

Start-ups Sales Customer Service 130

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Customer Service Life

FEBRUARY 10, 2020

The Greatest Avenger of the CX Universe – If you were going to hire a character from the Marvel Cinematic Universe to spearhead the customer experience effort in your organization, who would it be? Beyond “buy 10 get one free”: What is customer loyalty? Thanks for continuing to read this blog.

Customer Service 149

Customer Service Contact Center AI Customer Loyalty 149

Customers That Stick

NOVEMBER 3, 2014

“First, do the customer no harm.”. I am wrapping up the final edits on my upcoming customer service book with the publisher this week, and one of the few areas I made last minute changes to were on the topic of delight, amazement, and Hero-Class TM customer service. The Hero-Class TM Oath.

Start-ups 161

Start-ups Customer Service Customer Experience 161

Shep Hyken

OCTOBER 5, 2022

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. She created an experience for her customer. This is where sales and customer service collide. Brian Knight , a professional speaker on team performance, posted the story on his blog. And he has. .

Sales 108

Sales Customer Service Customer Experience 108

VOZIQ

AUGUST 2, 2023

Get acquainted with our pick of the best articles on customer retention, building trust with customers, and AI-enabling growth. What Smart Companies Know About Integrating AI(HBR) This blog shows the strategic integration of Artificial Intelligence (AI) in businesses. These were our pick of blogs for the month of July.

Artificial Intelligence 52

Artificial Intelligence AI Government Customer Retention 52

VOZIQ

NOVEMBER 20, 2023

Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. Read this blog to explore three important predictions for 2024 for customer-facing leaders.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

The Customer Service Blog

MARCH 21, 2024

Its loyal customers certainly seem to love the business, and we are often told that its staff members (or ‘partners’ to be technically correct) also love working at John Lewis. John Lewis is a company I have mentioned numerous times in my blog over the last few years. After all, this entire blog is about customer service!

Retail 57

Retail Finance Sales Customer Service 57

SurveySensum

AUGUST 16, 2023

According to Gartner’s research study, Effortless Experience Explained , 96% of customers who had a high-effort experience reported being disloyal, compared to only 9% of customers with a low-effort score. But that’s not it, they also leave negative feedback, influencing other potential customers.

Construction 52

Construction Customer Satisfaction Actionable Insights Customer Feedback 52

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Customer Relationship 94

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 94

Intercom, Inc.

APRIL 13, 2018

Upselling value to existing customers is key. Integrate the product into your efforts. On top of that, an existing customer already knows your flaws, and they have an opinion on whether or not you’re delivering. One of the best ways to make an upsell happen is to integrate the product into your efforts.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Win the Customer

SEPTEMBER 11, 2023

Delivering an exceptional customer experience (CX) isn’t just a nice-to-have—it’s a strategic imperative. In this blog post, we’ll delve into the crucial Key Performance Indicators (KPIs) that define CX success and show you how to leverage them for maximum impact. This is where CX metrics for success come into play.

Net Promoter Score 59

Net Promoter Score CX Customer Experience NPS 59

ModSquad

APRIL 13, 2021

If you read the “About Us” page on a company website, you may see text about “providing great customer service” or “service excellence.” ” In fact, a recent survey suggests that companies value providing strong customer service more highly than providing a quality product or unbeatable prices.

Customer Experience 119

Customer Experience Customer Loyalty Customer Service 119

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Win the Customer

SEPTEMBER 12, 2023

Customer satisfaction is not just a feel-good metric; it’s a tangible indicator of how well your products, services, and interactions resonate with your audience. In this blog post, we’ll explore the significance of measuring customer satisfaction and delve into key metrics that provide valuable insights.

Customer Satisfaction 59

Customer Satisfaction Net Promoter Score NPS Customer Loyalty 59

Inside Customer Service

OCTOBER 7, 2021

Companies that hired any customer service consultant were struggling to see any gains. My last consulting client hired me to help them write a new mission statement that could also be used as the company's customer service vision. My client understands that implementing culture change takes hard work and concerted effort over time.

Customer Service 147

Customer Service Customer Experience 147

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

Gambling 211

Gambling B2B Education Business Growth 211

Steven Van Belleghem

MARCH 27, 2023

So when Weiss founded direct-to-consumer makeup and skincare brand Glossier, it already had a cult-like following from her blog. The reason why Glossier is so extremely successful is because of its die-hard customer first culture and that’s why I wanted tell you about them. million in Series A funding.

CX 120

CX Social Media Customer Relationship Customer Feedback 120

Zendesk

APRIL 18, 2022

Essentially, identifying and tracking lead sources using customer relationship management (CRM) software enables your sales team to better understand the buyer’s journey and provide personalized content to your leads. Of course, there are any number of ways a potential customer or client can discover you. Blog articles.

Social Media 98

Social Media CRM B2B B2C 98

Totango

JULY 8, 2022

But in fact, you should be investing now more than ever in customer success. In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. It’s time to “shift right.”. How to Shift Right .

CRM 103

CRM Customer Retention Start-ups Touchpoint 103

Execs In The Know

AUGUST 26, 2021

On August 19, Execs In The Know facilitated an Executive Virtual Roundtable session dedicated to discussing omnichannel customer care, with an emphasis on discussing key metrics as well as current challenges. CXM can be defined as the total time a customer spends with any agent on any channel within a 7-day period.

Omnichannel 98

Omnichannel CXM Net Promoter Score Artificial Intelligence 98

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), we’re reminded again.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

Totango

MARCH 15, 2022

Efforts to scale customer success team activity often fall short because of failure to avoid common mistakes. Mistakes in any of these areas can ripple throughout your organization and doom your efforts to failure. Mistakes in any of these areas can ripple throughout your organization and doom your efforts to failure.

Start-ups 95

Start-ups Technology Technology CRM 95

Win the Customer

SEPTEMBER 8, 2023

In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

VOZIQ

FEBRUARY 6, 2023

CFOs are now laser-focused on their retention efforts because, let’s face it, retention is one of the metrics to judge a company’s success. Here are some of the articles we picked that serve CFOs in swiftly accelerating their retention efforts. How Customer Service Can Build Relationships One Customer at a Time.

Contact Center 40

Contact Center AI Technology Technology 40

SurveySensum

AUGUST 14, 2023

A week into getting my new smartphone, I got a call from customer support checking in on my experience. By anticipating your customer’s potential need and offering a relevant and timely solution, you can make the customer experience seamless and hassle-free. 9 Best Practices To Improve Your Customer Effort Score 1.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. This involves innovative product design, superior customer service, or a unique approach to solving market problems.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Touchpoint 103

Touchpoint AI Gaming Innovation 103

Totango

MAY 5, 2021

It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. By measuring customer experience, companies can easily become more educated about customer behavior and opinions. The Importance of Measuring Customer Experience.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

TeamSupport

JANUARY 22, 2024

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. What is Automation? Why Automate?

Customer Service 59

Customer Service B2B AI Innovation 59

TeamSupport

JANUARY 12, 2021

The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. For revenue to continue to flow, customers must continue to use products. in 2020.

B2B 86

B2B AI Technology Technology 86

ClientSuccess

FEBRUARY 14, 2023

Understanding Vectors by Vecteezy As an industry and a discipline, customer success managers are getting better at delivering a higher percentage of positive customer experiences. Customers want to feel heard, understood, and supported – and empathy helps customer service teams meet those needs. What is empathy?

Customer Journey Map 80

Customer Journey Map Construction Customer Relationship Customer Loyalty 80

VOZIQ

OCTOBER 17, 2023

Stuck In The Present: Why Most Leaders Are Unprepared For The Next Wave Of Growth- Forbes Th e blog discuss es a critical issue in leadership. The blog emphasizes the importance of strategic foresight, innovation, and adaptability in leadership to navigate the evolving business landscape successfully.

Customer Retention 52

Customer Retention AI Compliance Innovation 52

Zendesk

JANUARY 5, 2022

They must also be armed with proven lead generation strategies to get people on the path to becoming a customer. Sales leads are people who could potentially become customers in the future. As the sales rep, it’s your responsibility to gauge each lead’s interest level and determine whether they’re an ideal customer for your business.

Sales 105

Sales Outlook Social Media B2B 105

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Customer Relationship 62

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 62