Shaun Belding

JUNE 27, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. This fantastic story about the actions of Publix employee Gilnet Sainvil reaches to the very heart of creating loyalty. Shaun Belding | www.beldingtraining.com.

Customer Service 246

Customer Service 246

Callminer

JULY 20, 2022

Read this blog to learn more about CallMiner CTO, Jeff Gallino's recent appearance on Bloomberg Radio’s Money Minute to talk customer service trends with Gina Cervetti.

Customer Service 339

Customer Service 339

The Customer Service Blog

DECEMBER 22, 2020

The Customer Service Blog has just hit a new milestone. The numbers are rising on a daily basis, making this one of the most popular independent blogs about customer service in the world. This is our 300th article since we began publishing on 2nd June 2016. That's an average of nearly 6 articles every month.

Customer Service 52

Customer Service 52

Callminer

JANUARY 22, 2024

This blog answers six common AI questions to help you understand how it's used in the CallMiner platform. Despite all the buzz around AI, most business leaders still struggle to fully understand it.

AI 182

AI Customer Service 182

Shaun Belding

MARCH 14, 2022

What is the Difference Between Outstanding Customer Service and WOW Customer Service? When a company approaches us about customer service training programs, one of the first questions we ask is, “What are you hoping to achieve with the training?” Shaun Belding | www.beldingtraining.com.

Customer Service 147

Customer Service 147

Callminer

OCTOBER 21, 2021

Getting omnichannel customer service right involves balancing myriad moving parts. This blog shares what makes omnichannel customer service important and how you can master it.

Omnichannel 182

Omnichannel Customer Service 182

Shaun Belding

OCTOBER 13, 2021

If you use a traditional training approach with customer service, it will fail. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Shaun Belding | www.beldingtraining.com.

Customer Service 182

Customer Service 182

Comm100

MARCH 14, 2024

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. Only with Comm100 can you achieve this balance.

Customer Service 88

Customer Service Compliance AI Customer Satisfaction 88

Shaun Belding

NOVEMBER 15, 2022

Here's an example of how it might work in a telephone conversation where you are connecting a customer to somebody in a different department: Shaun Belding | www.beldingtraining.com. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog.

Customer Service 147

Customer Service 147

Shaun Belding

SEPTEMBER 28, 2021

Organizations that deliver outstanding customer service have one thing in common: Clear, consistent, customer-focused messaging throughout the organization at every level. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. It is non-negotiable, and no-one is above it.

Customer Service 162

Customer Service 162

Inside Customer Service

SEPTEMBER 8, 2022

The conversation reminded me how important it is to show appreciation and support to customer service professionals who are working hard to serve us. I talk to a lot of customer service professionals like Lauren. Many feel beat up by angry and unreasonable customers. I could see the relief wash over her again.

Customer Service 177

Customer Service Contact Center Retail 177

Shaun Belding

APRIL 7, 2022

The Top 10 Customer Service Stories for 2021 2021 picked up where 2020 left off in terms of being a tough year. The impact on customer service was no different If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 […].

Customer Service 130

Customer Service 130

Shaun Belding

AUGUST 4, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Why on earth would we want to create barriers to those outcomes? Shaun Belding | www.beldingtraining.com.

Customer Service 147

Customer Service 147

Shaun Belding

SEPTEMBER 19, 2022

Unmet expectations, on the other hand, are the most common trigger for “difficult customers” or difficult situations that lead to the need for service recovery. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Shaun Belding | www.beldingtraining.com.

Customer Service 130

Customer Service Customer Expectations Customer Experience 130

The Customer Service Blog

JANUARY 4, 2024

The Institute of Customer Service will be holding their Annual Conference on 12th March 2024 at the London Hilton Hotel on Park Lane. The event is the biggest forum for customer service thought leadership and best practice in the UK. The event is open to members and non-members.

Customer Service 79

Customer Service Customer Satisfaction AI 79

Shaun Belding

APRIL 7, 2022

The Top 10 Customer Service Stories for 2021 This year’s Top 10 Customer Service Stories for 2021 is kind of special for us, as it represents a rebound from the previous year where positive stories were few and far between. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog.

Customer Service 130

Customer Service 130

Comm100

MAY 25, 2022

Further social upheavals amongst workers and customer expectations have also occurred. Ultimately, customer service and contact centers have not been immune to these changes. Then we’ll analyze how your organization can respond to these changes and the ways in which technology can benefit your ability to serve customers.

Contact Center 52

Contact Center Customer Service Social Media Omnichannel 52

Callminer

DECEMBER 1, 2021

Read our blog for tips and best practices to choosing and buying the best omnichannel customer service software for your business.

Customer Service 182

Customer Service Omnichannel 182

Customer Think

MARCH 19, 2024

Meeting the Demands of Superior Customer Service in the Modern Era (Previously posted at DoingCXRight.com/blog) Imagine you’re the manager of a busy customer service call center. The pressure is constant, with customer inquiries and complaints flowing relentlessly.

Customer Service 69

Customer Service AI Contact Center Technology 69

Comm100

FEBRUARY 10, 2022

What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

Shaun Belding

OCTOBER 4, 2021

Creating outstanding customer service training harder to achieve than most people realize The reality is that more customer service training fails than succeeds. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Shaun Belding | www.beldingtraining.com.

Customer Service 130

Customer Service 130

Customer Service Life

OCTOBER 13, 2020

It’s a fairly simple set of criteria and I believe that if our customer support team consistently does these things, our company will earn high customer satisfaction marks from our customers. This exercise reminded me of the time when we started this blog back in 2012. History lesson.

Customer Service 182

Customer Service Contact Center Gaming Education 182

Shaun Belding

OCTOBER 5, 2021

Customer Service Training Mistake #2: Fail to Establish Customer Service Standards This is the second part in the five-part 5 Reasons Your Customer Service Training is Failing series exploring the most common mistakes made when implementing customer service training.

Customer Service 147

Customer Service 147

Callminer

APRIL 30, 2020

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

Shaun Belding

DECEMBER 25, 2021

There is never, ever a payoff in scolding customers, or trying to make them feel bad. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Shaun Belding | www.beldingtraining.com.

Customer Service 147

Customer Service 147

Shaun Belding

OCTOBER 6, 2021

I often think that, if chemistry was taught as haphazardly as customer service often is, there would be a lot more unintended explosions in the classroom. There is a huge amount of misinformation and misconceptions on the skills, behaviors and mindsets for creating outstanding customer service.

Customer Service 147

Customer Service 147

Customer Service Life

APRIL 12, 2023

Image by Gerd Altmann from Pixabay One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in the industry and talk about topics that are near and dear to my heart. Which metric is the most important at the contact center?

Customer Service 78

Customer Service Contact Center Voice of the Customer CX 78

Customer Service Life

FEBRUARY 10, 2020

3 Ways to Bridge the Gap From Training to Proficient Customer Service – Early in my career in customer service we had a ticketing system with a “QA” feature and every email new agents composed had to be approved before sending. Beyond “buy 10 get one free”: What is customer loyalty?

Customer Service 149

Customer Service Contact Center AI Customer Loyalty 149

Customer Think

MARCH 5, 2024

Automation is revolutionizing customer service, and your business needs to jump on board. Imagine: Customers getting instant answers 24/7, solving problems independently, and receiving personalized recommendations – all thanks to smart technology. Dive into this blog to discover […] Sound like a dream?

Customer Service 69

Customer Service Technology Technology 69

Inside Customer Service

AUGUST 12, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. "We A Customer Service Tip of the Week subscriber sent me that message. We have totally lost control."

Customer Service 181

Customer Service Contact Center 181

Shaun Belding

NOVEMBER 20, 2022

There is nothing worse than having the reputation of ABYC (Anyone But Your Company) in a customer's mind. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Shaun Belding | www.beldingtraining.com.

Customer Service 130

Customer Service Customer Experience Retail 130

The Customer Service Blog

JULY 8, 2023

The Customer Service Blog's Editor Darren Bugg is the guest author this month in the latest edition of a well-known Canadian business internet blog. His article in on the subject of the importance of post-purchase customer service in online shopping.

Customer Service 52

Customer Service Retail Customer Experience 52

Inside Customer Service

OCTOBER 7, 2021

My latest book, The Service Culture Handbook , was taking off and I was receiving more inquiries than ever before. Companies that hired any customer service consultant were struggling to see any gains. Yet many consultants, including me, already share those ideas via books, blogs, and other resources. Not just my clients.

Customer Service 147

Customer Service Customer Experience 147

Comm100

JANUARY 2, 2024

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s needs. This is the promise of Generative AI customer service. This allows for more proactive and relevant customer support.

AI 72

AI Customer Service Gaming Innovation 72

Shaun Belding

APRIL 28, 2022

Internal customer service has become a hot topic over the last few years. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. It’s frustrating when you feel you can’t rely on your coworkers to do their part. Shaun Belding | www.beldingtraining.com.

Customer Service 100

Customer Service 100

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. In 2024, an essential customer service trend will be balancing automation with the human touch.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

Bill Quiseng

MAY 24, 2023

It’s the same for customer service. You already know what customer service is, but to make it flourish, you and your team need to be reminded periodically. So, I offered people a continuous education in customer CARE. If you missed it, just follow it here: Don’t offer customer service training.

Customer Service 113

Customer Service Education Customer Loyalty 113