Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.). I fully agree that successful deployments of AI-powered bots are happening.

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

ProProfs

JULY 16, 2021

In this blog post, I’ll be unboxing everything worth knowing about retail training programs. Enviable product knowledge and futuristic retail technology would go down the drain if your retail sales team lacks core soft skills. Trained staff is efficient, professional, and productive. Soft Skills Training.

Retail 52

Retail Sales Start-ups Customer Service 52

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. Just years ago, customers were prepared to wait a week or more for ecommerce deliveries. Greg Jones, director of VR and AR at Google, says that the Pokémon GO app has already begun to open consumers up to these technologies.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Zendesk

FEBRUARY 7, 2022

That might mean following up on a messaging or social media channel with a link to relevant tips and tricks from the knowledge base or company blog. These will be different in ecommerce or travel compared to insurance or banking, for example. Technology should support humans instead of the other way around. Customer service.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Doing CX Right

JULY 24, 2019

She has her own blog, which is DoingCXRight.com, and talks about all topics related to customer experience. Stacy : (03:00) I started my blog a couple of years ago, and, I have to say that I never imagined what the platform would do for me. My blog is something I thought about launching for a very long time. Serendipitous.

NPS 40

NPS Net Promoter Score CX Close the Loop 40

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. A successful feedback program allows for ongoing conversations about emerging themes and emerging trends.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SugarCRM

MARCH 12, 2024

Today, eCommerce and social commerce have become popular across all industries and sectors. A new trend toward direct-to-consumer has emerged now that manufacturing companies are shortening their supply chain, emphasizing just-in-time deliveries, and creating value for their customers.

Manufacturing 26

Manufacturing CX CRM Artificial Intelligence 26

SugarCRM

JUNE 2, 2022

The pandemic has fundamentally changed how we work and live and has driven the accelerated adoption of digital channels such as eCommerce and social commerce across multiple industries. While this started before the pandemic, the trend toward direct-to-consumer selling (D2C) has accelerated and is set to continue.

Manufacturing 26

Manufacturing CX Artificial Intelligence CRM 26

Zendesk

APRIL 15, 2022

And that’s not even considering outside data and statistics that inform trends across the entire industry. Sales technology facts. As technology progresses, there are ever-evolving opportunities to increase your team’s outreach and customize the buyer’s journey. Sales call facts. Sales email figures. Statistics for referrals.

Sales 52

Sales CRM Social Media B2B 52

Intercom, Inc.

MAY 10, 2018

Adam: We’ve seen a lot of high-profile startups (particularly in the ecommerce space) raise hundreds of millions of dollars and go all-in on acquisition. Second, specific to ecommerce, if you’re buying something like a mattress or a car, that happens very infrequently. Why you need a mechanism for free acquisition.

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

Aquire

JULY 5, 2021

Say an eCommerce site receives 200,000 visits in October. You can also use tracking capabilities in your technology solutions such as customer support analytics or repeat call trackers. Social media monitoring means observing social media platforms for brand mentions, competitors, or general industry trends.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Dolphin CRM : Travel technology that encompasses CRM, reservations, and booking engines for businesses, travel agents and tour operators. WordPress blogs. Need : Advanced marketing technology. Travel and Tourism.

Social Media 41

Social Media CRM Omnichannel Invoicing 41