Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. Enhance customer service training – Empathy Training: Incorporating empathy training for your customer service team is vital to increasing CSAT.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. I felt fully supported by the Totango implementation, data, and support teams. The onboarding experience was in-depth and thorough.

Business Operations 110

Business Operations Customer Satisfaction Sales Customer Service 110

Intercom, Inc.

SEPTEMBER 29, 2022

Over the years, they’ve helped us keep teams aligned, create products our customers love, and guide our decisions through every roadmap, every strategy meeting, and every onboarding. So far, on the engineering side, we’ve covered the importance of keeping it simple and being technically conservative.

Engineering 129

Engineering Start-ups 129

Totango

MARCH 21, 2023

In today’s challenging economic climate, teams must ensure they are utilizing the right initiatives to protect and grow customer loyalty. Get started with customer journey mapping Establishing an effective customer journey map for your business can be a daunting task. Curious about where we’re going next?

Customer Journey Map 81

Customer Journey Map NPS Touchpoint Start-ups 81

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Immediate feedback is particularly effective as it provides agents with the opportunity to improve their actions in real-time.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction AI 53

Customer Service Life

OCTOBER 13, 2020

I recently wrote an article about a new quality process where I coached my team without showing them a score. So far it’s going great and the team has been receptive to the coaching. Communicating the message effectively. This exercise reminded me of the time when we started this blog back in 2012. History lesson.

Customer Service 182

Customer Service Contact Center Gaming Education 182

Totango

JULY 11, 2023

Totango enables CS teams to drive outcomes quickly We recognize that in today’s challenging environment, most businesses are laser-focused on retaining and growing current clients, and they’re turning to their customer success teams to make it happen.

Customer Journey Map 83

Customer Journey Map Sports Innovation Touchpoint 83

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. You can engage with customers, review their feedback, and turn that feedback into actionable insights for product development teams.

Customer Relationship 96

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 96

Totango

FEBRUARY 23, 2024

Having a well-designed plan for those first few months can help to establish clear priorities, align your team, and make meaningful progress toward strategic goals. Among her first initiatives, she combined two separate marketing teams into one cohesive unit. It’s so easy for us leaders to focus on our team.

Start-ups 98

Start-ups Business Growth Sales 98

Zendesk

SEPTEMBER 6, 2023

As any support team manager can attest to, the deleterious effects of stress and burnout have very real consequences for customer service teams. That experience, which includes stints in the healthcare and banking industries, has helped her develop proven tactics that make life for support teams easier—and healthier.

Healthcare 69

Healthcare Customer Expectations Customer Service Customer Experience 69

TeamSupport

JUNE 20, 2023

By implementing effective strategies, businesses and customer support teams can rise above the limitations imposed by the current economic climate and deliver exceptional experiences. This approach ensures consistency, accuracy, and saves precious time, allowing support teams to handle a higher volume of inquiries effectively.

CX 97

CX Customer Satisfaction Customer Experience Customer Service 97

Totango

NOVEMBER 1, 2021

Building and leading a customer success team is no easy feat. From gaining the buy-in of other departments to training team members and earning customers’ trust, the role of a customer success leader can be as challenging as it is rewarding. Need help leading your CS team? 5 Key Takeaways. Get started for free today! .

100

100

Intercom, Inc.

FEBRUARY 5, 2018

We’ve found that our blog is one of the most effective ways to attract great people. By writing a blog that’s aimed at other startups and designers we can talk about our mission, our values and our process to help readers get an inside look into what it’s like to work with us. Start a blog.

Start-ups 217

Start-ups 217

Totango

APRIL 4, 2024

Would everyone have the same goal, or would it vary from team to team? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Establishing a source of truth across teams.

Sales 90

Sales Start-ups Gaming Customer Satisfaction 90

Totango

JULY 29, 2022

Renewals and upsells are effective ways to expand customer revenue for any recurring revenue business model but they are especially important during periods of economic uncertainty when new acquisition growth slows down or stops altogether. . Customer Expansion at its Core . Driving Expansion . Current year growth rate target.

Scorecard 113

Scorecard Start-ups Customer Experience 113

Steven Van Belleghem

MARCH 27, 2023

So when Weiss founded direct-to-consumer makeup and skincare brand Glossier, it already had a cult-like following from her blog. So through her blog, Emily Weiss interviewed hundreds of consumers to inform the business she would create, that would democratize beauty. million in Series A funding.

CX 120

CX Social Media Customer Relationship Customer Feedback 120

ClientSuccess

JANUARY 30, 2023

Vectors by Vecteezy As the growth of your business accelerates, you may face a difficult decision: when and how to scale up your customer success team. This blog post will discuss three metrics to consider when evaluating your customer success team size. The post When is the Right Time to Grow Your Customer Success Team?

Customer Relationship 70

Customer Relationship Start-ups Technology Technology 70

Intercom, Inc.

APRIL 30, 2020

We’ll also offer resources to help your sales team do the same. Our partnership with Intercom has resulted in over $100,000 in impacted revenue in the last year alone” The Clearbit team is one of our launch partners and they’ve valued the sales collaboration. In some cases, we may even suggest working joint deals together.

Sales 223

Sales Start-ups Customer Relationship Technology 223

Totango

MARCH 15, 2022

Efforts to scale customer success team activity often fall short because of failure to avoid common mistakes. In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. To scale up effectively, you need procedures that are suitable for larger-scale operations.

Start-ups 97

Start-ups Technology Technology CRM 97

Totango

NOVEMBER 1, 2021

Building and leading a customer success team is no easy feat. From gaining the buy-in of other departments to training team members and earning customers’ trust, the role of a customer success leader can be as challenging as it is rewarding. Need help leading your CS team? 5 Key Takeaways. Get started for free today! .

87

87

PeopleMetrics

SEPTEMBER 24, 2018

Market research was developed a century ago to measure the effectiveness of advertisements and products. Today it’s used in similar ways—to figure out competitive positioning, determine the optimal price for new products, or to decide on the most effective advertising strategies (to name a few). Voice of the Customer.

VOC 226

VOC CEM Voice of the Customer Business Administration 226

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Videos and documentation around historical presentations.

Customer Service 80

Customer Service Artificial Intelligence Start-ups Education 80

Intercom, Inc.

APRIL 13, 2018

The best ones are efficient, motivated, effective, and creative in how they operate on a day-to-day basis. The best sales reps recognize this and strive to stay on top of the latest technology, so they can be as efficient and effective as possible. A growing sales team creates a growing company.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Execs In The Know

NOVEMBER 1, 2021

To help highlight some of the amazing ideas that came out of these sessions, we’ve created a five-part blog series — each focusing on a particular keynote session. Using a shared coaching approaching helps maximize strengths and more effectively address weaknesses, both for agents and coaches. Blog post, written by: Execs In The Know.

Construction 98

Construction Innovation Customer Service Customer Experience 98

Zendesk

APRIL 18, 2022

It’s no different for sales and marketing teams when sourcing leads. Essentially, identifying and tracking lead sources using customer relationship management (CRM) software enables your sales team to better understand the buyer’s journey and provide personalized content to your leads. Blog articles. Pay per click (PPC) ads.

Social Media 98

Social Media CRM B2B B2C 98

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. Communicate responsibilities and procedures to team members.

Innovation 98

Innovation Government Customer Journey Map Technology 98

TeamSupport

JULY 20, 2020

“Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product, or brand being supported through the efficient and effective delivery of support.” It also enables stronger collaboration among team members which becomes useful in efficiently solving more complex problems.

Net Promoter Score 98

Net Promoter Score B2B NPS Customer Satisfaction 98

ClientSuccess

FEBRUARY 14, 2023

And one of the best ways to ensure ourselves and our teams are ready to respond to challenging situations is to have the proper attitudes. In this blog post, we’ll discuss how empathy can help businesses bridge the gap between customer satisfaction and meaningful engagement, plus tips to incorporate it into your strategy.

Customer Journey Map 80

Customer Journey Map Construction Customer Relationship Customer Loyalty 80

Totango

APRIL 18, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of not putting customer success into the hands of your whole team. . Empower Your Team with the Right Tools. We’ve all been there.

Scorecard 95

Scorecard Start-ups Customer Experience 95

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. If you are looking for one personalized customer service example to supercharge your team, live chat is the best first step.

Sentiment Analysis 72

Sentiment Analysis Omnichannel AI Customer Service 72

Hodusoft

FEBRUARY 8, 2024

Traditionally, the majority of clients of MSPs used to be small and midsize businesses (SMBs), government agencies, not-for-profit organizations, and other organizations that don’t have a dedicated in-house IT team. By doing so, team members stay connected and work together seamlessly irrespective of geographical barriers.

Contact Center 52

Contact Center Social Media Innovation Government 52

Customer Think

SEPTEMBER 29, 2021

Recently, I was doing a workshop with a really great sales team. We were talking about how to engage prospects and customers more effectively. The post Moving From Product Features To Insight first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Rethinking BDRs? First Impressions.

Sales 81

Sales 81

Execs In The Know

JULY 4, 2023

Recently, a Gallup survey showed that only 22 percent of teams think their leaders have a clear direction of where to take the company. In this blog post, we’ll explore how to get on the right path to becoming an inspiring CX leader and how this trait can benefit you, your team, and your company overall.

CX 97

CX Start-ups Customer Experience 97

Totango

NOVEMBER 27, 2023

To do this, Dishman recommends keeping focus across all of your touchpoint teams (CS, marketing, product, sales, etc.) For instance, with your product team, figure out what product features are sticky and value-driving for customers and intentionally put effort behind those to continue to innovate and scale.

Touchpoint 105

Touchpoint AI Gaming Innovation 105

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 108

Sales Sports AI Touchpoint 108

Totango

OCTOBER 12, 2022

When asked about their teams, 32% of professionals said that their department had been operating for up to four years, 37% said that their teams had grown by up to a quarter in the last 12 months, and the number of businesses with teams between 51-100 people increased by 20% in 2022. Expert collaborators.

Sales 112

Sales Customer Retention Innovation Customer Experience 112

MattsenKumar

MAY 7, 2024

The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Our blog post discusses outsourcing customer service to meet modern expectations. As per data by Helplama, 54% of all companies use third-party support teams to connect with customers.

Customer Satisfaction 52

Customer Satisfaction Contact Center Customer Service CRM 52