Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. This can serve a variety of functions, including: Enabling participants to ask questions seeking professional advice on CS problems, solutions, and suggestions. CS in Focus.

Social Media 118

Social Media B2B Customer Loyalty Start-ups 118

Customer Bliss

AUGUST 18, 2020

And a good part of this responsibility falls on the shoulders of your frontline support staff – who talk to and help out customers day in day out. Which is why hiring support reps in a post pandemic world requires you to apply a more discerning assessment process. Identify Those With High EQ. Some might be angry.

Customer Service 100

Customer Service Touchpoint Customer Experience Innovation 100

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. In this blog, we’re going to delve into the best employee feedback tools.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

JANUARY 24, 2024

Put Everything in One Place Talk to Your Product Team and Prioritize the Feature Talk to the Sales and Marketing Team Keep the Communication with the Customer Open Learn to say NO Implementing a Feedback Loop Monitoring and Iterating Conclusion What is a Feature Request? Let’s scroll down and discover! What is a Feature Request?

Sales 52

Sales Customer Feedback Start-ups CX 52

Totango

MARCH 25, 2021

Even financial analysts took note as they too adapted to the changing market by shifting their investments to not just those businesses that enabled a better life at home including home improvement and real estate, but most importantly the companies that enable us to live our best life digitally. SevenRooms collaborates remotely.

Real Estate 62

Real Estate Hospitality Hospitality NPS 62

Totango

DECEMBER 6, 2021

The report also showed an increase in the growth of collaboration efforts between customer success and other teams throughout the organization with survey participants reporting significant increases in the time they spend collaborating with marketing, sales, service and support teams.

E-commerce 95

E-commerce Customer Journey Map Sales Technology 95

SurveySensum

JANUARY 9, 2024

With this blog, we will discuss the drawbacks of tying agent CSAT scores to their performance with the help of some of the industry’s top CX experts. Now, imagine one of your customer support agents received a call from a frustrated customer on how your product failed to meet the customer’s expectations.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

TeamSupport

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Knowledge is power.

B2B 59

B2B Customer Relationship Sales Customer Service 59

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Social Media 93

Social Media Sales Start-ups Customer Relationship Management 93

Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. After the COVID-19 pandemic, CCaaS solutions became a lifesaver for many companies and it enabled them to run their customer service operations remotely.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Compliance Social Media AI 52

Execs In The Know

MARCH 31, 2023

The agent effort score measures the ease with which a customer service team can support their customers. This could be a sign to invest in better training and support for agents, or to reevaluate service policies. Guest blog post written by Gladly. Guest blog post written by Gladly. What Are Agent Effort Scores?

Customer Satisfaction 52

Customer Satisfaction Customer Loyalty CX Start-ups 52

Shep Hyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. UC supports complex workflows across hybrid teams, and next year will likely be just as complicated. Predictable.

AI 65

AI Contact Center Technology Technology 65

Zendesk

APRIL 5, 2022

When you invest time and energy in your customer support efforts, you’re investing in your company’s future. With a customer enablement strategy. What is customer enablement? Customer enablement refers to the processes and strategies companies use to enhance the overall customer experience. How do you make that happen?

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

Totango

OCTOBER 6, 2020

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Fulfilling a proactive role, customer success focuses on problem prevention and creates value by enabling clients to achieve business goals.

Construction 108

Construction Education Customer Retention Start-ups 108

SurveySensum

OCTOBER 12, 2022

Lacks customer support: Customers cannot rely on customer support as there is no live chatbot when required, no phone line and, when you send them emails, you don’t know when they’ll reply. Customer Service and Support. Live chat, webinars, emails, help docs, 24*7 support, and training for the free users. Commitment.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Hodusoft

FEBRUARY 29, 2024

In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. Technical Complexity Dealing with diverse technical issues requires a highly skilled and knowledgeable support staff.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Help Scout

MAY 20, 2021

So how can marketing teams create content and messaging to improve customer success and drive retention? Customer success marketing is a marketing strategy that’s designed to support the customer success function, to drive retention instead of acquisition. Customer enablement materials. Customer enablement materials.

Start-ups 77

Start-ups Event Planning Social Media Customer Acquisition 77

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. This is a major drawback of Delighted and here’s a customer review on that: Source 3. Delighted Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Starting at $99 per month 4.7 (5)

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

NOVEMBER 13, 2023

These versatile customer feedback tools offer the flexibility and accessibility needed to collect customer feedback anytime, anywhere, enabling you to make data-driven decisions, enhance mobile customer experiences , and refine your strategies. The tool has exceptional customer support with 2-hour SLA support.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SugarCRM

JULY 7, 2022

Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. CRMs that use sentiment analysis can automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents. Embrace Automation.

Technology 55

Technology Technology Data Entry ML 55

Totango

AUGUST 8, 2021

In the same way that access to large quantities of accurate data enabled drug companies to produce a vaccine record time, making people resistant to the effects of COVID, data has enabled customer success teams to delight customers and pandemic proof their organizations. Create a Cross-Functional Customer Journey Team.

NPS 118

NPS Customer Experience 118

Totango

SEPTEMBER 7, 2021

These include engaging your customers from a 360-degree perspective, using support tools to help your clients use your product and taking a digital-first, team-based approach to customer success. Optimizing self-service tools to pre-empt support issues. Taking a team-based approach to customer success management.

B2B 81

B2B B2C Technology Technology 81

SurveySensum

OCTOBER 9, 2023

There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve. And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Zendesk

NOVEMBER 15, 2021

After all, it enables you to deliver better experiences, increase loyalty, and retain more customers. Both sales and support teams can develop customer trust by setting and meeting high service standards. Encourage and empower your support team to collaborate with other departments across the company.

Social Media 97

Social Media Age of the Customer Customer Feedback Touchpoint 97

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Gather valuable information and opinions, enabling improvements in product development, inventory management, and customer relationship building. Boost collaboration by involving your partners in the process.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Totango

MAY 19, 2020

You can do this in five ways: Re-tune Your Digital Engagement Strategy Be Proactive and Deliver Value Collaborate with the Rest of Your Organization Do More with Less Create a Community for Sharing Best Practices. Stay in touch with them and make sure each of those touches supports the customer in a practical way. Do More with Less.

Finance 77

Finance Education Sales Technology 77

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Trend 1: AI-Powered Customer Service with Human-AI Collaboration You can now get quick customer service that not only resolves your query but also personalizes your experience. Yes, all this is possible with the collaboration of AI with human beings.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

ProProfs

SEPTEMBER 15, 2022

Such conflict can be with team members, higher-ups, or even customers. . better equip leaders to communicate with and manage their team members effectively. improve the personal, team, and organizational dynamics . Collaborating. It doesn’t have to be so. By conducting a conflict-style assessment, you can: .

Start-ups 52

Start-ups Innovation Social Media Customer Service 52

Bill Quiseng

OCTOBER 27, 2014

This blog is all about Delivering the World’s Best Customer Experience. If everyone on your customer service team is able to solve issues before they escalate you’ll see a good return on your customer service investment. It also enables different members of the team to be involved in complaint resolution.

Customer Service 161

Customer Service Social Media B2B Sales 161

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. Make Your SaaS Onboarding Experience Seamless with SurveySensum – Request a Demo 3. That’s why in SaaS, customer support operates in 3 ways: 1. AI Plus Human: Platforms like Zomato combine AI assistance with human support.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Totango

APRIL 24, 2020

Attain 6X CS efficiency improvement by involving broader teams. As companies struggle to enable users to work from home and upgrade remote collaboration capabilities, companies that toiled over their digital transformation for years were forced to transform in a matter of days. . This is true even for Zoom. we can move quickly.

Customer Acquisition 62

Customer Acquisition Start-ups Sales Technology 62

ClientSuccess

APRIL 2, 2021

Guest blog post by Jay Ripton. Start off by automating the way you deliver emails and blog content to your audience. . This will help you deliver appropriate and custom content like emails, blogs, etc., Automating form processing and submission enables you to minimize blunders and ensure prompt responses to your customers.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

SurveySensum

MARCH 15, 2024

I know I know market research can be tedious and it can take a lot of time and effort from you and your team. In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Zendesk

MAY 12, 2021

This type of technology helps team members across departments provide positive service experiences—no matter how a customer interacts with your business—reducing the chance that a customer will leave. Customer retention software gathers key insights about customers’ pain points so your team can act quickly to address them.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

ProProfs

MAY 3, 2023

As a secure and professional online test maker platform, FlexiQuiz enables anyone to create quizzes, assessments, or exams with confidence. FlexiQuiz is a flexible and versatile quiz-making tool that supports all testing needs in all scenarios. Use one link and registration page. Evaluate and grade the tests instantly.

Education 52

Education Start-ups Social Media Technology 52