Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. The reality of the unique relationship you share with your customers is captured in the data your customer success software gathers, detailing usage rates, demographics, logged interactions, voice of customer data, and other key metrics.

Touchpoint 69

Touchpoint Customer Relationship Education Customer Loyalty 69

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times. Conduct CSAT and NPS Surveys. Click to download.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

ProProfs

AUGUST 2, 2020

When we released the enterprise version of our flagship assessment tool ProProfs Quiz Maker our aim was to provide enterprises a high-performance assessment platform. That’s why we developed the enterprise version of ProProfs Quiz Maker. What makes ProProfs an ideal enterprise quiz maker? Better hiring.

Compliance 105

Compliance Education Social Media Sales 105

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. Expensive: Compared to other form-builder software, Jotform is costly. Here are the top 10 competitors of Jotform that help you share surveys with your customers, gather their feedback, and analyze those feedback, all in real-time. . ProProfs Survey Maker. FAQ, live chat, blogs. Zoho Forms.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. A cloud-based contact center software is an ideal choice for a hybrid workforce.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Intercom, Inc.

DECEMBER 28, 2022

It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. We’ll be releasing the third edition of the Customer Support Trends Report and announcing it in the blog and newsletter very soon so watch this space. Intercom for Enterprise. Niamh O’Connor , Brand Editor.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Totango

AUGUST 18, 2022

You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. By extension, the term is used in SaaS to describe the steps in orienting a new customer on how to start using your software product.

Customer Journey Map 92

Customer Journey Map Close the Loop Start-ups Technology 92

ClientSuccess

DECEMBER 5, 2022

The value in CABs is most often realized in regulated industries or with complex products and business models like enterprise software. This means adding enterprise customers will give you a complete perspective of the customer base. Blog Posts: 3 Ways to Elevate Customer Success in Your SaaS Business.

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87

Execs In The Know

FEBRUARY 18, 2023

Myth: Call coaching software is only helpful for onboarding new agents. Fact: 61% of tenured agents use call coaching software and those who do have higher job satisfaction and other success metrics across the board. How Does Call Coaching Software Help New Agents? How Does Call Coaching Software Help Tenured Agents?

Contact Center 52

Contact Center Compliance Start-ups Sales 52

Totango

SEPTEMBER 23, 2021

It’s important to note that Totango’s CSAT surveys are transactional, and measure the experience of a specific transaction, engagement or interaction. Like CSAT, NPS segregates a percentage of positive results from survey results to measure an aspect of customer satisfaction. Adoption of a particular software feature.

Net Promoter Score 98

Net Promoter Score NPS Customer Satisfaction Customer Retention 98

Totango

AUGUST 28, 2020

You need to clearly demonstrate the ins and outs of your software to ensure your customers not only know how to use it, but how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. Invest in customer success software to optimize your customer success workflow. Define your goals and KPIs.

Customer Retention 71

Customer Retention Innovation Start-ups Sales 71

Hodusoft

JANUARY 18, 2022

The Auto Dialer Software market size 2022 is anticipated to experience significant growth over the next few years due to the unique growth patterns, potential, and promise for the marketplace. Auto dialers are software applications that can dial phone numbers from an array. Biggest drivers of Auto Dialer Market in 2022.

E-commerce 105

E-commerce Hospitality Hospitality Education 105

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times. Conduct CSAT and NPS Surveys.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71

Totango

OCTOBER 6, 2020

For customer-centered enterprises, knowing where these elements both differ and intersect is essential to creating the best client experience possible. With the help of customer-centricity software , this data is seamlessly provided to the entire company, helping to inform customer success teams on how they can proactively engage clients.

Construction 105

Construction Education Customer Retention Start-ups 105

Totango

MAY 5, 2021

There are a variety of surveys and metrics you can use to measure these different elements. Is there a connection between using older software and lower satisfaction? Customer Satisfaction Surveys (CSAT). Develop training modules to address weak points, as well as fix software bugs. How well the product meets their needs.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. However, just because you upgrade CS software doesn’t mean you should ditch your CRM tool. These can include Net Promoter Score surveys and escalation monitoring tools.

Net Promoter Score 91

Net Promoter Score CRM Customer Feedback Sales 91

Totango

JULY 31, 2020

Lucid unites buyers and sellers of survey samples in over 90 countries – bridging the divide between global questions and human answers. The post Proactive Stakeholder Engagement – Key Strategies During Covid-19 From Lucid and Totango appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Scorecard 104

Scorecard Technology Technology Sales 104

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Administering customer satisfaction surveys. Blog content. Onboarding transitions a new customer to an active user of your product by guiding them through the steps they need to start using your software. Video chat.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Shep Hyken

DECEMBER 23, 2022

Currently, on-premise solutions are the most common, with 88% of organizations using some on-premises UC solutions, according to a recent five-country research survey conducted by Techaisle. Hybrid work is taking the global workforce by storm, but the Techaisle survey found that only 11% of organizations have a hybrid-first mindset.

AI 65

AI Contact Center Technology Technology 65

ClientSuccess

SEPTEMBER 30, 2020

CABs tend to be the most valuable in complex, regulated industries or with complex products and business models like enterprise software. Equally important is to ensure you have brands of all shapes and sizes – not just enterprise brands and not just small to medium sized brands. Annual Customer Survey.

Net Promoter Score 75

Net Promoter Score Start-ups Social Media NPS 75

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. Investing in feature-rich Telemarketing Software is a smart move for businesses aiming at delivering exceptional customer service experience.

Sales 52

Sales CRM Omnichannel Social Media 52

Hodusoft

JUNE 21, 2023

If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. What is call center software? How does call center software work? Read on and thank us later. What is a call center? What is a call center?

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

Totango

FEBRUARY 23, 2022

For example, a SaaS customer may begin their journey with your brand by reading a review by one of your customers on a software review site. Use tools such as customer surveys and analysis of your customer data to help you flesh out customer personas. How to Map Your SaaS Customer Journey in Seven Steps .

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Social Media 110

Zendesk

JANUARY 5, 2022

After all, nearly a quarter of marketers surveyed in the Chief Marketer B2B Marketing Outlook Survey reported social media as a top lead gen method with a high return on investment (ROI). Almost one-third of respondents in the B2B Marketing Outlook Survey indicated that live events garnered leads with a large ROI.

Sales 105

Sales Outlook Social Media B2B 105

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Totango

JUNE 23, 2020

The COVID-19 pandemic has created uncertainty across the market and enterprises of all kinds are looking for a solid understanding of their customer base as they prepare for recovery. Regularly Survey Customers. First, though, we will look at how net promoter scores are calculated and what they actually mean for your enterprise.

Net Promoter Score 62

Net Promoter Score NPS Business Operations Voice of the Customer 62

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. These differences help make B2B customer success a distinct enterprise from B2B customer service. Lost passwords. App integrations.

B2B 91

B2B Customer Service B2C Net Promoter Score 91

Totango

SEPTEMBER 20, 2022

Customer support enablement focuses on giving customer service teams the resources they need to deliver excellent support, such as training programs, knowledge databases, and customer support software. Combining these strategies and best practices with customer success software to automate them will yield winning customer enablement results.

B2B 82

B2B Net Promoter Score Education Social Media 82

Totango

OCTOBER 20, 2020

There are a variety of surveys and metrics you can use to measure these different elements. Is there a connection between using older software and lower satisfaction? Customer Satisfaction Surveys (CSAT). Develop training modules to address weak points, as well as fix software bugs. How valued they feel as customers.

Customer Experience 84

Customer Experience Net Promoter Score NPS Education 84

Totango

JUNE 9, 2020

The SaaS model has created a balance in which the customer receives continued business value over time, while the enterprise gains a reliable, growing source of revenue. For the SaaS enterprise, that means adapting traditional customer renewal best practices to suit the current conditions. Start Thinking Renewal Early.

Start-ups 62

Start-ups Construction Finance Customer Retention 62

Totango

OCTOBER 22, 2020

By using Customer Success software to collect, view, and sort client data, you will be afforded a few different ways to identify escalation sources, even before a specific case occurs. Aided by this software, your escalation management framework can be vigilant towards these indicators: 1. Support Tickets. Poor Customer Feedback .

Net Promoter Score 64

Net Promoter Score Customer Satisfaction Customer Feedback Sales 64

Totango

MAY 29, 2019

Setting the right customer engagement objectives and taking the necessary action to meet these goals will help your enterprise become more customer-centered, prevent churn , and boost retention rates. Every interaction a customer has with your enterprise should leave a positive impression. Customer Engagement Objectives to Strive For.

Social Media 63

Social Media Customer Relationship Start-ups Customer Experience 63

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . You shouldn’t waste your precious time and effort learning how to use the software. The software cost can differ depending on the type of plan, tools, and services.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Zendesk

AUGUST 4, 2021

Still, a new generation of enterprises was offering something that had already been revolutionizing tech: Software on demand, centrally hosted in the cloud and subscription-based. It’s also where novel ideas go to market – often executed as software. Invest in scalable, intuitive, and flexible customer service software.

Customer Service 98

Customer Service Social Media CX AI 98

Totango

AUGUST 25, 2022

For software service providers, customer engagement SaaS strategies play a central role in a successful business model. SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Six Customer Engagement SaaS Strategies That Work. What Is SaaS Customer Engagement?

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

Totango

AUGUST 3, 2021

Survey your customers to identify which features played the biggest role in convincing them to buy your product. When deployed correctly, a freemium SaaS sales model can be one of the most effective promotional strategies for selling software products. Mistake #3: Failing to Provide Enough Customer Support to Deliver Value.

Sales 118

Sales Social Media Engineering Technology 118