TeamSupport

JULY 6, 2020

This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them. Integrate: Even if e-mail is one of the channels by which you receive support tickets, the tickets shouldn’t stay there.

B2B 104

B2B Start-ups Technology Technology 104

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. How to leverage e-commerce contact center software features? Boost agent productivity with CRM integration.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Hodusoft

JULY 13, 2022

How Does An IP PBX System Help Real Estate Businesses Thrive? In today’s competitive environment, effective communication is imperative for business success including real estate and this can only be achieved by investing in modern software like IP PBX System. What is an IP PBX System?

Real Estate 52

Real Estate Finance Technology Technology 52

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. So let’s explore.

NPS 52

NPS Social Media Text Analytics Outlook 52

Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. The reality of the unique relationship you share with your customers is captured in the data your customer success software gathers, detailing usage rates, demographics, logged interactions, voice of customer data, and other key metrics.

Touchpoint 70

Touchpoint Customer Relationship Education Customer Loyalty 70

Hodusoft

FEBRUARY 1, 2023

The latest trends and innovations in business phone systems for the banking industry include features such as cloud-based solutions, AI-powered virtual assistants, and integration with other communication channels such as email and chat. The use of VoIP phone systems in the banking industry is a trend that is here to stay.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. App integrations. B2B customer service encompasses service delivered through all support channels, including: Help desk software. These differences help make B2B customer success a distinct enterprise from B2B customer service.

B2B 94

B2B Customer Service B2C Net Promoter Score 94

Comm100

NOVEMBER 13, 2015

A ticketing management system is software that allows your business to create and manage support tickets. Integrate with other tools, like live chat. Integrates with Your Current Tools – Choose a ticketing system that will integrate with your current tools such as:your existing email, help desk, website, and live chat system.

Start-ups 66

Start-ups Customer Service 66

Intercom, Inc.

JUNE 21, 2018

I was sharing what we were doing on my blog at the time. We helped Jason Lemkin start SaaStr Annual. And we’ve been able to help a lot of people make more money in sales, which is a profession I care a lot about. What was your team’s approach to retention, and how integral was it to your success?

Sales 183

Sales Start-ups Finance Education 183

Help Scout

JANUARY 27, 2019

Every day the Help Scout Customers Team delivers friendly, helpful support via email, chat, and social channels on all manner of topics from features and functionality to billing, onboarding, and integrations. Here’s what that looks like at Help Scout. Career growth for customer support agents. Generalists.

Customer Service 40

Customer Service Engineering Education Social Media 40

Intercom, Inc.

OCTOBER 1, 2020

So when it was first you and the three other founders sitting on a desk, I would love to hear a little bit about how you decided what to build. But I remember I wrote a blog post back then, and even then when we were executing that, we knew it wasn’t perfect. Intercom was something like two years old when I joined.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

So when it was first you and the three other founders sitting on a desk, I would love to hear a little bit about how you decided what to build. But I remember I wrote a blog post back then, and even then when we were executing that, we knew it wasn’t perfect. Intercom was something like two years old when I joined.

Engineering 165

Engineering Start-ups Finance Sales 165

Hodusoft

JUNE 28, 2023

This blog post details everything you need to know about the feature, how it works, what are its functions and benefits, as well as how to set it up and configure it. It helps you know who is available, who is on the phone, and who is busy with a glance. It lights up when the agents are at their desks and lights off when they are away.

Contact Center 52

Contact Center Hospitality Hospitality Finance 52

Help Scout

AUGUST 8, 2018

Help Scout “grandfathers” old pricing plans for two years, meaning that current customers don’t see any rate increase until 730 days after raising prices for new customers. Implementing a price change with a sense of generosity ensures you’re never forfeiting your integrity or the trust of customers. Don’t fall for it.

Invoicing 40

Invoicing E-commerce Start-ups Engineering 40

Hodusoft

FEBRUARY 8, 2024

About a third of the enterprises take the help of MSPs to manage cybersecurity threats, nearly 35 percent rely on MSPs while undergoing digital transformation, and 36 percent while migrating to the cloud. With contact center software, MSP teams can collaborate in real time, share insights, and make informed decisions collectively.

Contact Center 52

Contact Center Social Media Innovation Government 52

Logicalware

NOVEMBER 5, 2021

Ticketing systems help customer service teams to manage, prioritise and track customer requests. They are commonly used in contact centres and by help desks that receive high volumes of customer enquiries every day. So in this blog, we’ll explain how they work and how they can improve your workflows.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

Comm100

DECEMBER 8, 2017

Here are important tips for writing a thank you letter to your customer, complete with sample thank you letters to help you show your customer how much you appreciate them. Saying thank you is so integrated into our society, that any degree of positive action often warrants some sort of thanks. Why Thanking Your Customer Pays Off.

Social Media 52

Social Media Start-ups Customer Retention Customer Service 52

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Choosing the right contact center software is essential for success. HoduCC – Contact Center Software. RingCentral.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. Joakim Thörn – XM Scientist and Keynote Speaker.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

MAY 8, 2021

Note: This blog post was originally published in October 2020 but has since been updated to include the latest research, up-to-date features, and pricing. Today, many vendors offer free live chat software, but with each boasting different features and capabilities, it can be hard to know which will be the best free chat for your business. .

CRM 86

CRM Social Media Start-ups Customer Satisfaction 86

Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when evaluating different providers to help you stay on track. Customizing Your Software. Checking Integration Capacities. Guaranteeing Software Protections.

Social Media 41

Social Media CRM Invoicing Omnichannel 41

Hodusoft

JANUARY 27, 2023

In this blog, we’ll provide a comprehensive comparison of both types of systems and explain how VoIP works through some prominent examples. It can also be easily integrated with other business applications, such as customer relationship management (CRM) systems, providing users with a single source of customer information.

CRM 52

CRM Start-ups Customer Relationship Management Technology 52

Intercom, Inc.

OCTOBER 31, 2019

. “Take the work out of work, that’s my motto in life” Prior to that, I was the CIO of another large Fortune 500 company called KLA-Tencor, and the rest of my life has been in software engineering: building tools to help people get things done without having to do all the work. Balancing human-computer interaction.

Start-ups 169

Start-ups Technology Technology AI 169

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. KomBea Corporation, located in Salt Lake City, Utah, has been helping call centers become more compliant, secure, and efficient for over 12 years. Nabahat Shanza is a professional content writer for the blog of Dialer360. Jack Barmby.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

ProProfs

OCTOBER 26, 2022

In this blog, you’ll learn all about customer service assessments, including how to create and optimize them and what skills and attributes to measure using them. They should also be willing to learn to operate new software applications as part of the job. How does this help? What Is a Customer Service Assessment?

Customer Service 52

Customer Service Entertainment Start-ups Sales 52

Intercom, Inc.

FEBRUARY 21, 2019

com’s CMO Ryan Bonnici believes software purchasing will continue to evolve into a more authentic selling and buying experience. Here are five quick takeaways: Selecting software can seem like a small decision, but it can be the x-factor for your company. Building your business on software. Ryan joined G2.com Ryan: Sure.

Education 123

Education Start-ups B2B Sales 123

PeopleMetrics

JULY 23, 2018

The best VoC programs are squarely focused on integrating all types of customer feedback related to the customer experience. And a key part of making this happen is your VoC software platform. Did the person at the front desk greet the guests by their name and smile ? It is an absolute must. How long was the line?

VOC 72

VOC Customer Feedback Mystery Shopper CEM 72

Intercom, Inc.

OCTOBER 24, 2019

Now she’s one of the principals at People & Company, a coaching organization (not a consultancy, she’s quick to point out) that helps organizations harness the power of community. This allows your community to help each other – and often to grow your product or service beyond what you might have imagined on your own.

Start-ups 116

Start-ups Engineering Sports Social Media 116

Comm100

FEBRUARY 5, 2018

Customer engagement software is a modern invention that takes care of a modern problem. The answer for many businesses was customer engagement software. Today, if you google ‘Customer Engagement Software’, you’ll find that the top results are lists of the best customer engagement tools on the market. CRM Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? This blog post will cover several of the top, most sought-out customer engagement tools on the market. Popular Customer Engagement Software Tools and Who They’re Good For? The question is a loaded one.

Social Media 42

Social Media CRM Omnichannel Invoicing 42

Comm100

FEBRUARY 7, 2018

Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. Companies such as SugarCRM require companies to commit to annual contracts, making it hard to switch software or downgrade packages should you overbuy.

CRM 41

CRM Social Media Start-ups Touchpoint 41