blog hospitality-brands-service-management 
Hodusoft
APRIL 17, 2024
In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. ” Menu Options: List each menu option sequentially and describe the corresponding department or service.
Fonolo
JULY 5, 2023
In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible. Just make sure you fix your mistakes!
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PeopleMetrics
NOVEMBER 2, 2017
When Sage Hospitality Group reopened the property under The Logan Hotel brand in 2015 , they brought Anthony along. Not only guests applauded his service-oriented, upbeat attitude, but also his fellow employees who were grateful to work alongside someone who exudes such positive energy. Anthony represents the Logan Hotel brand.
C3Centricity
JANUARY 13, 2021
Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Brand Portfolio Secrets to Success (5 Things You Need to Know). 7 Ways to Deliver Awesome Customer Service.
Shep Hyken
NOVEMBER 11, 2022
This week, we feature an article by Claron Kinny, SEO Outreach Specialist at Beaconstac , a company that creates and manages QR codes for brands for an immersive offline and online CX. He shares how companies can use QR codes to improve customer service and experience. QR codes in customer service: How effective is it?
Execs In The Know
JULY 1, 2021
This blog post is dedicated to surfacing four of the most notable ideas from the conversation — call it the four “must-haves” for creating successful WFH programs and partnerships. #1 Many brands have reinvented not only how they connect, but also how often, in what ways, and with what purpose. 1 — Invest in Essential Technologies.
SurveySensum
JULY 14, 2020
It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!
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