Totango

JULY 5, 2022

In uncertain economic times, attracting new customers becomes exponentially harder as budgets get tighter and priorities shift. You need to be able to retain and scale your current customer base efficiently, with the current resources you have rather than adding more. . So, how do you do this? Dive into Customer Health.

Net Promoter Score 98

Net Promoter Score Start-ups NPS Customer Relationship 98

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals.

NPS 118

NPS Customer Experience 118

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. That laid the foundation stone for UCaaS.

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. This resulted in more relevant downloads and positive feedback from customers. Why is that? Still not convinced?

Text Analytics 52

Text Analytics NPS Outlook CX 52

Totango

OCTOBER 1, 2020

Dynamic customer engagement is key to building strong relationships with your customers. Customer engagement connects your customers with your company, through both personal and digital communications. By maximizing this communication , you can strengthen your customer relationship and increase customer loyalty.

Start-ups 71

Start-ups Customer Loyalty Customer Relationship Sales 71

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers. But most insurers overlook customer experience while providing services to their customers.

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52

Intercom, Inc.

FEBRUARY 26, 2018

The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.

Engineering 224

Engineering Technology Technology Innovation 224

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. trillion USD by 2026.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Hodusoft

FEBRUARY 8, 2023

In this blog, we explore how a hosted PBX phone system can help an insurance business, talk about its features and also help you navigate the path of transition from your current business phone system to a cloud-based PBX system. Customization: Hosted PBX systems can be customized to meet the unique needs of an insurance business.

Compliance 52

Compliance CRM Customer Relationship Management Customer Relationship 52

Totango

SEPTEMBER 22, 2020

Customer success in the 2020s is a precision business. Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. Build a Customer Community.

NPS 96

NPS Customer Experience 96

Hodusoft

JANUARY 24, 2023

Telemarketing Software: Features, Benefits, and Implementation When the concept of telemarketing began in the 1950s, telephonists, or switchboard operators as they were known back then, used traditional phone systems to call prospects. Things, however, took a complete turnaround after the invention of telemarketing software.

Contact Center 52

Contact Center CRM Sales Start-ups 52

Totango

JUNE 4, 2021

Use These Great Customer Engagement Ideas to Increase Retention. Here are seven great customer engagement ideas you can easily put into practice. We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs.

B2C 62

B2C Customer Journey Map NPS B2B 62

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Is Your Voice of the Customer Data Failing to Deliver Change? Customer loyalty has to be earned, now more than ever, making your CX a prime differentiator. You’re Not Alone.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. You will continue using it, right?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. But what is customer experience? How do you design and manage a CX strategy?

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Totango

NOVEMBER 18, 2020

It is critical that at each phase in the customer success lifecycle, you are engaging your customer with the goal of retaining them. Onboarding is a vital part of this customer retention focus, however, an onboarding process that is too lengthy or complicated can sour customer relationships early on.

Close the Loop 78

Close the Loop NPS Customer Feedback Customer Retention 78

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Net Promoter Score 97

Net Promoter Score Customer Acquisition NPS Customer Journey Map 97

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis. What does all of this mean?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Zendesk

JUNE 29, 2022

How to convert leads. How to convert leads. How to improve conversion. Lead conversion is the process of turning a lead into a customer. Once a potential customer visits your website and offers their contact information, they leave the generation stage and enter the conversion stage. Paying customer.

Social Media 98

Social Media Sales Start-ups CRM 98

Totango

JULY 31, 2020

Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. They are: Use Customer Goals and Objectives to Personalize Onboarding. Right Touchpoint, Right Time.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Totango

SEPTEMBER 18, 2020

Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. To achieve that goal, you must continually and reliably deliver value to your customer. The 6 Key Areas of Customer Success Metrics. Usage Metrics.

Customer Satisfaction 62

Customer Satisfaction NPS Start-ups Voice of the Customer 62

Hodusoft

NOVEMBER 1, 2022

Customer service has become a competitive aspect for all businesses. Companies, regardless of their size, are leaving no stone unturned to improve their customer service experience. FCR allows you to quickly determine how well a caller was assisted and what happened next. How important is FCR for businesses?

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

ProProfs

MARCH 17, 2017

Moreover, organizations can use the micro learning approach to impart training on various aspects of products, software and more. This has proven to be an effective medium for new age students as it helps them maximize their productivity. In fact, many of them consider these devices an integral part of their day-to-day life.

Education 94

Education Technology Technology 94

Comm100

JULY 20, 2021

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are reluctant to experiment with customer service channels they’re unfamiliar with. Nowadays, though, a good customer service experience can be the deciding factor between two competing brands.

Customer Service 58

Customer Service E-commerce Start-ups Sales 58

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. One of the blog posts was about this Yahoo! It was a miracle.

Engineering 214

Engineering Start-ups Innovation Outlook 214

SurveySensum

SEPTEMBER 18, 2023

Did you ever notice that after attending a meeting on Google Meet a survey pops up → ‘How likely are you to recommend Google Meet to other people you work with?’ These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product. This is what the in-app survey looks like.

Start-ups 52

Start-ups Gaming Customer Feedback NPS 52

Totango

SEPTEMBER 4, 2020

That is the idea behind tech-touch customer success solutions: thoughtful, relevant, value-driven communication delivered only when it has a positive impact on the customer. When your enterprise starts to fulfill its growth potential, it becomes impossible to greet every customer with one-on-one attention.

Customer Relationship 63

Customer Relationship Start-ups Technology Technology 63

Intercom, Inc.

OCTOBER 1, 2020

We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. Paul: Hey Des, glad to be here.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. Paul: Hey Des, glad to be here.

Engineering 165

Engineering Start-ups Finance Sales 165

SurveySensum

OCTOBER 18, 2023

Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? But what is customer feedback and why is it so important? This is a great channel for customer to share their thoughts and experience with your brand.

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

SugarCRM

JUNE 14, 2021

The process really begins, though, with choosing the right lead generation software for tackling the rapid change and disruption of the present day. Lead Generation and the High-Definition Customer Experience (HD-CX). The Art of Implementation: 5 Steps to Enjoying Better Lead Generation with Marketing Automation Software.

B2B 45

B2B Predictive Analytics Innovation CX 45

Lumoa

APRIL 1, 2020

When it comes to customer experience and your customer insight strategy , it’s no different. How can you give your users what they need if you haven’t asked them about it? What are customer insights? If you haven’t taken the time to learn what your customers want, you won’t know where to start.

Net Promoter Score 83

Net Promoter Score Customer Journey Map Social Media Start-ups 83

Zendesk

JUNE 21, 2023

For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences. For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences. How is brand advocacy different from customer advocacy?

Social Media 52

Social Media Net Promoter Score Education Construction 52

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Employee engagement is a measurement of how emotionally invested employees are in their job responsibilities and how committed and dedicated they are toward their team and organization. Did you know that almost two-thirds of U.S.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SugarCRM

MAY 24, 2022

Without true alignment, every email nurture campaign, whitepaper, blog, or webinar marketing produces is a wasted effort. To ensure total alignment, marketing teams must start with a strategy that accounts for and visibly supports sales goals. Case studies from current, satisfied customers to help support new deals.

Sales 26

Sales CRM Start-ups Customer Relationship Management 26

SurveySensum

OCTOBER 5, 2023

They not only improved their follow-up procedures but also extended their gratitude by sending Samantha a complimentary maintenance package and an invitation to an exclusive customer appreciation event. Samantha had long awaited the day she could upgrade her trusty old sedan to a shiny new car.

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

Provide Support

JUNE 15, 2016

8 steps to a more productive live chat support. If you are already offering live chat support service to your customers, you may have been thinking how to optimize your live chat procedures so that the tool brings the most benefits both to your company and your clients. This post is for you.

Social Media 45

Social Media Start-ups Customer Service 45