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Gamification in Higher Education: Tapping into Student Motivation and Engagement

Comm100

Gamification makes learning more fun and helps students pay attention better. In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. Gamification is quickly becoming part of our everyday lives. billion by 2032.

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On Being an Accountable Customer Service Leader

Customer Service Life

This exercise reminded me of the time when we started this blog back in 2012. Starting a blog about customer service became instant accountability for me. So as I was recently evaluating my team, I was reminded of the importance of being accountable. So far it’s going great and the team has been receptive to the coaching.

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Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony

Comm100

Chapter 3 How to lean into automation Chapter 4 The importance of Human-bot Harmony CHAPTER 1 What is automation in customer service? How to lean into automation The importance of Human-bot Harmony Automation in customer service is a concept that is constantly evolving with the rapid advancements in technology.

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How to Make a Fun Quiz That Your Audience Will Love

ProProfs

This blog will educate you on how to make fun quizzes with the help of various tips & tricks that you can follow without having to go crazy trying to figure out what an online fun quiz looks like. How to Make a Fun Quiz for Students? Teachers often create fun quizzes for students. Read More:- How to Create a Quiz.

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Text Analytics as Future of Customer Experience? We Asked Jim Tincher.

Lumoa

We introduce a new column in our blog - “Experts in the Spotlight” with our first guest, Jim Tincher. In a supermarket, the professor with her students set up two jam testing sessions. The topic of customer experience has been trending throughout this year. At Lumoa, we believe that it’s only the beginning.

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What is Assessment Tool?

ProProfs

And, trainees and students who are assessed through online tests and quizzes tend to perform better in classrooms? Not to forget the grading and feedback part that would take days. Teachers can use these tools to easily create online tests and quizzes to examine students’ knowledge on any topic. Select the best ones.

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Creating Customer Heroes: How Your Agents Can Become Customer Storytellers

CX Accelerator

Or would your agents be more like sword-wielding fighters, battling to defeat angry customer ogres before they burn your contact center to the ground? Fantastical tales aside, stories about our businesses carry a lot of meaning. The exercise above might seem silly. What’s also true is it’s the department most rich in narrative!